ComplaintsforJVM Landscape Construction INC

• Initial Complaint

  03/28/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My husband and I entered into a contract with JVM Landscape Construction to do a large residential home landscaping project. We spent several hours in several meetings discussing with JVM exactly what we wanted. They started the project on 11/22/21. They started off building the fence completely wrong, with no regard to what was discussed and in the contract in terms of height, elevation, look. They started off digging trenches with no regard to the finish grade, and then had to re-dig those. They built the walled planters to the incorrect height, slope, drainage - no regard to the contract or discussions. They had no plan of action, just start digging - incompetent. They did not call for *** Dig to mark lines. They punctured a gas line and had to have PG&E come resolve it. They asked for and accepted payment for materials never ordered, never delivered. They asked for and accepted payment for a change order never even started let alone finished. Not one item on the contract is completed, but substantially paid for. The president of the small, family-ran business would not answer several requests to meet and discuss the project and the materials - always pushed off - "Let me get back to you," "Let me try to get a date and time." Those dates, times, answers, never came. They flat out lied that tile was ordered and ready to be picked up. That was not true. There are so many materials to be ordered - they had all the money, wouldn't do it, wouldn't answer our requests, wouldn't contact us. We always had to contact them, usually to no avail. We finally had to file a complaint with the **** on 4/15/22, which resulted in JVM completely abandoning the project without legal excuse. They have not returned our money that they illegally obtained from us. Due to all of the above, we do not want them back. I want my money back, and I want them to not have an A+ rating with the BBB.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have paid for a landscaping service, work is not complete, final payment is due upon completion, however, we cannot reach the owner or employees by phone or email to coordinate work completion and final payment

  

  Business response

  09/07/2021

  hello, thanks for reaching out, what number have you been calling? We will make contact today for next steps. Thank you. 

  Customer response

  09/07/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  We have been calling the number we been given by the principal of the business and the number where we have reached the business previously.

  

  Business response

  09/21/2021

  Hello,

   

  we received another correspondence From BBB and ****************** today, and promptly called ****************** back, however the voicemail was full. We also tried via text, and will be awaiting a response. One of our crew members experienced a family tragedy recently. Due to this, we have been short staffed, but we want to assure ****************** that we want to work with him to close out the project in a fair manner. There are some relatively small items we have to address to compete. We will try to contact again to creat a schedule to wrap up as soon as we possibly can. Thank you ****************** and BBB. 

  Customer response

  10/01/2021

  I am rejecting this response because:

   

  ****,

  
  

  Just got a note this morning from BBB indicating the case is closed.  Please understand this case is not closed.  The vendor never called back to complete the arrangement.  I still have their tools, material here at my homesite and no idea when work will be completed.  I understand I missed your call, apologize for this as I probably did not recognize the number as I get many solicitation calls.  I will call this morning in an attempt to speak with you live.

  
  

  best regards

  
  

  ***** G

  ************

  
  

  
  

  ---------- Forwarded message ---------
  From: *************************** <***********************>
  Date: Tue, Sep 21, 2021 at 2:23 PM
  Subject: JVM Landscape Construction Inc
  To: <*********************************************>, ************************* <*****************>
  

  
  
  

  
  

  ****,

  
  

  This note is in regards to Case# ********.  I want this case re-opened as we have not heard back from JVM Landscaping as to when they are planning or have intent to finish the work they were contracted to perform and complete.

  
  

  The required work is the following;

  
  

  1. Deliver and put new sand on our lakefront beach

  2. Complete the repair of the wall where drainage was install after the wall was built

  3. Pick Up tools and material left behind ad removed from the work site

  
  

  At this time we wish to sever the contract and all monies owed as we will be hiring a new landscape company to complete the work unfinished by JVM.  We want to avoid having a lien filed by JVM associated with the unpaid balance as the work was not completed.

  
  

  Please call me at ************ or my wife ***** at ************ if you have questions.

  
  

  Regards,

  
  

  *************************

  
  

  

  Business response

  10/01/2021

  Good Morning, 

   

  I am confused as to what is happening. Our firm has received the following from BBB:

   

  Re: ID # ******** - ***************************
  
  
  Dear *****************************:
  
  
  Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. 
  
  
  We notified *************************** of your response and requested notification of whether or not a satisfactory resolution had been reached. BBB has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firms BBB Business Review as: Answered - BBB has not heard back from the consumer as to their satisfaction with the businesss response. 
  
  
  The text of your response may be publicly posted on BBBs website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  
  
  
  We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.
  
  
  Sincerely,
  
  
  
  
  *********************|Operations Team

   

  This communicated to me that this case is closed. 

   

  We will continue to try and reach ****************** today, to find a final resolution. We have not received a call back, if you do in fact speak to him, please advise him to call us back at ************. 

   

  Thank you and have a great weekend. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩