ComplaintsforTuff Spas
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Complaint Details
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Initial Complaint
10/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a tuff spa TT150 and was installed in March 2020, The paperwork I received shows a three year warranty on top controls.My top control is now failing to work to turn on. I have filed several requests for service and each one has gone unanswered. Someone from the warranty company sent a link to buy parts, and tried to state that their warranty is for two years. I sent a picture of the warranty paperwork that shows three years and he stopped responding to emails. No one from Tuff Spa has reached out. I only want them to repair my spa per the warranty.Initial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My spa was delivered in November 2021 after a few months of waiting. In April of 2022 my spa stopped heating and began giving multiple codes. I contacted TUFF SPA since it was clearly under warranty. I was given a web site to contact for an appointment with a technician. I contacted LPI for about 2 days their phone system was having technical difficulties so this took about 3 days to get through. The technician was not able to schedule an appointment until 6/22/2022. Meanwhile without looking at the problem LPI ordered another heating board. It arrived and sat at my home until 6/22/2022. The technician replaced unit and did not wait to see if it would work of course I had to drain spa but there was not follow up to see if this was the problem as of this date 7/5/2022 the spa continues to NOT heat. I have contacted TUFF SPA and their sales person, I have submitted another service request, and requested to be contacted no response from either business. I am currently paying for a SPA which I cannot use. I am requesting a new working spa or a refund of my money .I have lost confidence that this spa will work correctly since it has broken down within 4 months.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.