Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already filed the complaint. #*******. I did receive a response from BBB stating you contacted the seller but if they reach out to me to let you know @ ***************************************** I couldn't find a way to upload the email they sent me requesting a video of the problem. Th bike has been disassembled since January of 2025 and does not run. The control panel is still defected. Can you please provide me with the email I am supposed to forward the information to. I have already sent them photos an the said they were sending a refund. Thank you.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-25-24, I bought a Jasion ****************** bike from ****** (order #***-4977900-7407413) for $809.21 . This included shipping and taxes. This is my 3rd Jasion bike (2 EB7 bikes). New Jasion RetroVolt is a two-seat bike 450 lb capacity. My wife (100lbs) and I (180lbs) rode to a restaurant 4.8 miles away. On the way back (mostly uphill), the bike started smelling like burning. The bike stopped working several times and I had to let it cool down, turn it back on, but the motor would not move the bike. The bike hesitated and jerked, then stopped again. I pushed the bike up the hill. The bike was fully charged when I started my trip (less than 10 miles). The bike claims to go up to 70 miles. By the time I got home, there was only 25% battery. The battery pretty much depleted in less than 10 miles. My Jasion EB7 bike will go about 40 miles. I then fully charged my Jasion RetroVolt bike when I got home. Then I rode my bike to my local park (1/2 mile away) and my bike going uphill went from 100% battery to 10% battery. The motor started to stall out again. Then when I got home it went back to 100%. There seems to be a faulty motor, battery, or other problems with this bike. Jasion customer service wanted me to send a video of several different steps so they can have engineers review the video. I couldn't duplicate the problem for a video. The bike only has 24.4 miles on it and is brand new. I cant even ride it because I dont want to get stranded. Jasions resolution is to have engineers review the video and if something is wrong, they will send parts out and have me replace them myself. I do not know how to work on bikes, I dont have tools, and dont think I should be doing this on a brand new bike that is obviously faulty. I would like to replace this bike with a bike that I know works which is like my other two. I am requesting a Jasion EB7 and a refund for the difference. ****** has the Jasion EB7 bike for $765.00 includes shipping and tax.

  Business Response

  Date: 03/14/2025

  Dear Better Business Bureau, 
  

  Thank you for taking the time to review this dispute. 
  
  Regarding the complaint case (ID:23021595), we are confused about why the customer opened this dispute. The complaint was caused by Mr. ***** ****** regarding his RetroVolt (Black) eBike, Order ID: *******************. At Jasionbike, we take customer satisfaction seriously and have continuously tried to assist Mr. ****** in resolving his concerns.
  
  ?Case Review?
  Feb 18, 2025 The customer reported performance issues, including a burnt smell, power loss, and battery drainage. We promptly responded with potential causes, troubleshooting steps, and an offer to reimburse a multimeter purchase for voltage testing.
  
  Feb 21, 2025 The customer confirmed the voltage works. We requested specific values and guided them to inspect internal wiring for potential damage.
  
  Feb 22, 2025 The customer provided the serial number but did not submit the requested video evidence.
  
  Feb 24, *********************************************************************************** understanding its necessity.
  
  Feb 25, 2025 We arranged a phone call to provide real-time guidance on capturing the issue via video. The customer struggled with uploading the video, and we suggested using ****** Drive.
  
  Mar 9, 2025 After continued difficulty with video submission, we proactively offered to send a free replacement battery to address the concern.
  
  Mar 11, 2025 The customer asked what would happen if replacing the battery did not resolve the issue. We reassured them that we would continue providing support, including replacing other components if necessary.
  

  ?Solution?
  We have made continuous and proactive efforts to support Mr. ******* including:
  (1)Timely responses and multiple troubleshooting steps.
  (2)Offering a free battery replacement to address his concern.
  (3)Ensuring further support for any unresolved issues after the battery replacement.
  (4)Given our consistent commitment to resolving the matter, we respectfully request that BBB dismiss this case, as the customer's complaint has been actively addressed.
  
  Jasion is a customer-oriented company and will try to fulfill the customer's requests within reasonable limits. The customer needs to communicate with us to reach a mutual agreement. However, the customer opened a dispute during this period without communicating with us. We consider this dispute to be unfounded. We are confident that the Better Business Bureau will review this dispute fairly, and we also hope the customer will close this dispute. Thank you again for your time and consideration.  
  

  If you need more information or documentation support, please feel free to contact us. 
  
  Best regards. 
  
  Jasion Support Team 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E-bike from the business. It started having issues in the first week. I solved the first few small issues but the bike continued to fall apart and become unreliable. I was in contact with the company and had some of the issues resolved. They claimed that they have a quality guarantee I claimed this model did not fit that guarantee and now here we are. I will attach the email exchange between me and the customer **** I have an email chain I can send but for whatever reason I cant put it in a file to attach here

  Business Response

  Date: 02/13/2025

  Dear Better Business Bureau,
  
  Thank you for taking the time to review this dispute. We are writing to respond to a customer complaint (ID: ********* about our company.
  
  The record shows the customer complained about an EB5 *************** bicycle (order: #***-9359342-6235439). We want to clarify the actions taken to resolve the issue and outline the steps we have taken in good faith to address the customer's concerns.
  
  ?Timeline?
  September 12, 2024: The customer contacted us regarding a non-functioning front light on the electric bike. We promptly sent a switch part to resolve the issue.
  November 4, 2024: The customer reported that the front light issue was resolved but mentioned a leaking tire, which they resolved independently.
  
  November 21, 2024: The customer informed us that the rear derailleur and freewheel were damaged. We sent the required replacement parts.After Replacing Parts: The customer reported he lacked the tools to install the rear derailleur and freewheel. We recommended taking the bike to a local shop and offered to reimburse repair costs. The customer declined this offer and instead requested a full replacement bike.
  
  December 12, 2024: The customer left a ****** review on our product due to the ongoing issues. We contacted the customer and offered $300 compensation as an alternative resolution. The customer declined and insisted on receiving a new bike.
  
  February 6, 2025: The customer reported brake failure and a flat tire. After discussing the matter with our operations team, we agreed to replace the bike, with the customer required to pay a $150 shipping fee. The customer rejected this offer.
  
  February 7, 2025: In good faith, we decided to send the customer a brand new electric bike at no additional cost and informed them that they would not need to return the old bike.
  
  February 11, 2025: We provided the customer with tracking details for the new bike. The customer expressed hope for a better experience with the new product.
  
  ?Solution?
  Despite the customers multiple complaints, we have continuously sought to resolve the issues through appropriate channels, including providing replacement parts, offering compensation, and sending a new bike to the customer. We believe we have acted in good faith to resolve the situation and that the customers demands were unreasonable. We hope the BBB can review the entire timeline of events to determine the appropriateness of the customers complaint.
  
  We have always been committed to ensuring customer satisfaction and have gone above and beyond to resolve this matter, including offering compensation, replacements, and covering shipping costs.
  
  ****** is a customer-oriented company and will try to fulfill the customer's requests within reasonable limits. It is essential for the customer to communicate with us to reach a mutual agreement. We have always actively engaged with customers and provided effective solutions to help them repair their bicycles quickly and enjoy riding. However, the customer opened a dispute during this period without communicating with us.
  
  We consider this dispute to be unfounded. We are confident that the Better Business Bureau will review this dispute fairly, and we also hope the customer will close this dispute.
  
  Thank you for your attention to this matter. If you need further information or document support, please feel free to contact me.
  
  Best wishes.
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** from this company on 4/21/24 with a one-year warranty.The bike stopped working on 8/27/24. We have reached out to the company and have followed their guidance and have purchased several bike parts and installed them ourselves, however the bike is still showing a error code that will not allow the bike to function. At their request, we had an outside repair shop verify that all items on the bike are functional, however the error code will not allow the bike to function.We have asked for a replacement bike or a refund and the company will not comply with our request.

  Business Response

  Date: 12/05/2024

  Dear Better Business Bureau,

  Thank you for taking the time to review this dispute.

  We are writing to address a customer complaint about our company(case ID: *********. As a seller on *******, we prioritize customer satisfaction and are committed to delivering high-quality products and services to every customer.

  The customer purchased the EB5 Roamer bike on our website on April 21, 2024, and the bike package was delivered on April 24.

  On September 10, 2024, the customer reported an error code 30 on the bike. In response, we promptly shipped the necessary accessories according to the standard troubleshooting procedures for this error code, which included one main line, one switch, a controller, and a meter. Despite these efforts, the customer informed us that the error persisted.

  This is an unprecedented situation for us, as error code 30 has always been resolved through the replacement of the specified accessories. To expedite a solution to this problem, we recommended that they take the bike to a local repair shop for the installation of new accessories and testing. We also offered to cover the inspection fee of $80. However, the repair shop reported finding no issues.

  Given that the bike has been in use for five months, it has surpassed our 14-day return and exchange window. When the customer requested a replacement, we informed them that we could only honor our one-year warranty service. We then proposed to provide a set of motor and battery accessories free of charge in an attempt to resolve the issue. The customer, however, declined this offer.

  To enhance the customer's shopping experience, we ultimately decided to replace the bike, which the customer agreed to. We provided a return label on November 28.

  Jaison is a customer-oriented company and will try to fulfill the customer's requests within reasonable limits. It is essential for the customer to communicate with us to reach a mutual agreement. We have always actively engaged with customers and provided effective solutions to help them repair their bicycles quickly and enjoy riding. However, the customer opened a dispute during this period without communicating with us.

  We consider this dispute to be unfounded. We are confident that the Better Business Bureau will review this dispute fairly, and we also hope the customer will close this dispute.

  Thank you for your attention to this matter. If you need further information or document support, please feel free to contact me.

  Best wishes.

  
  

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two e-bikes one black and blue from Jasion on Aug 23rd got my bikes Sep 19th. From the beginning both bikes had problems. Black bike the shifter and locking handle bar was broken. The blue bike the brakes and chain hasn't been shifting correctly. Then the blue bike the battery stopped working right and the bike would shut off going down. The road. Now that other bike black one the battery isnt dieing really fast, the seat wont stay flat it is tipping back all the time. Also now both bikes the breaks are not working correctly and dont want to stop the bikes. The blue bike the motor is making noises and acts like its getting stuck. The battery on the blue bike was replaced, and the black bike the shifter and lock was replaced (but changing the shifter is very difficult with running the cable through the holder)

  Business Response

  Date: 12/09/2024

  Dear Better Business Bureau,
  Thank you for taking the time to review this dispute.
  We are writing to address a customer complaint about our company(case ID: *********. As a seller on *******, we prioritize customer satisfaction and are committed to delivering high-quality products and services to every customer.
  The customer ordered two X-Hunter bicycles (black and blue) from our website on August 23, 2024, and both were deliver on September 18, 2024.
  Here is a summary of the communication between us and the customer:
  On September 19, the customer reported that the tube folding s**** on the black bicycle was broken and the speed change handle was damaged, providing relevant pictures. We promptly reissued new parts, which the customer agreed to replace. The derailleur was delivered on October 1 and the stem folding handle was delivered on October 15, respectively.
  On September 20, the customer mentioned a chain issue with the blue bicycle without providing pictures or videos. On September 26, We offered troubleshooting methods to help identify the faulty part for replacement.
  On October 2, the customer reported that the blue bicycle would automatically shut down. After investigation, we replaced the battery, which was delivered on October 18.
  On October 24, after using the black bike for some time, the customer complained about loose handlebars and seat tube and a short battery life, without providing pictures or videos. We requested pictures or videos and asked the customer to measure the battery voltage to confirm if the battery was functioning properly.
  On November 21, the customer contacted us again, stating that the blue bike accelerated automatically, causing a fall. They also mentioned the persistent chain issue (which they had not previously reported or provided videos for) and the black bike's short battery life and loose seat tube (again, without providing the requested videos). They also claimed that both bikes had motor issues, with the motors being noisy during power assistance (no relevant proved videos were provided).
  To solve the customers problems, we suggested he provide the videos that should demonstrate the throttle and pedal assist modes of the blue bike (non-functioning throttle, non-functioning pedal assist, and noisy motor) and the loud motor of the black bike. We also told him to ask someone to lift the rear wheel or turn the bicycle to one side and test the bike in throttle mode and pedal assist mode, recording the motor's operation. If the customer is unwilling to provide the necessary fault videos, we cannot accurately determine the source of the problems, which may take time to communicate.
  ****** is a customer-oriented company and will try to fulfill the customer's requests within reasonable limits. It is essential for the customer to communicate with us to reach a mutual agreement. We have always actively engaged with customers and provided effective solutions to help them repair their bicycles quickly and enjoy riding. However, the customer opened a dispute during this period without communicating with us. We have communicated with the customer to replace a new bike (check the attachment).
  We consider this dispute to be unfounded. We are confident that the Better Business Bureau will review this dispute fairly, and we also hope the customer will close this dispute.
  Thank you for your attention to this matter. Should you require further information or documentation, please do not hesitate to contact me. 
  Best regards.
  ***.Pan

  Customer Answer

  Date: 12/10/2024

  I am rejecting this response because: I have provided all the photos and videos they have requested!!! See attached. I also have emailed them back about a box I cant fit that size of a box in my car!  If ***** is willing to send me two new bikes I will pack up the old ones in hoses boxes and send them back, or they need to send me boxes. I should not have to buy boxes ( cant even find a place that sells big enough boxes) to send them back when this is a manufacture defect!!
  

  Business Response

  Date: 12/23/2024

  Dear Better Business Bureau,

  Thank you for taking the time to review this dispute.

  We are writing to address a customer complaint about our company(case ID: *********. As a seller on *******, we prioritize customer satisfaction and are committed to delivering high-quality products and services to every customer.

  The customer ordered two X-Hunter bicycles (black and blue) from our website on August 23, 2024, and both were deliver on September 18, 2024.

  Here is a summary of the communication between us and the customer:

  On September 19, the customer reported that the tube folding s**** on the black bicycle was broken and the speed change handle was damaged, providing relevant pictures. We promptly reissued new parts, which the customer agreed to replace. The derailleur was delivered on October 1 and the stem folding handle was delivered on October 15, respectively.

  On September 20, the customer mentioned a chain issue with the blue bicycle without providing pictures or videos. On September 26, We offered troubleshooting methods to help identify the faulty part for replacement.

  On October 2, the customer reported that the blue bicycle would automatically shut down. After investigation, we replaced the battery, which was delivered on October 18.

  On October 24, after using the black bike for some time, the customer complained about loose handlebars and seat tube and a short battery life, without providing pictures or videos. We requested pictures or videos and asked the customer to measure the battery voltage to confirm if the battery was functioning properly.

  On November 21, the customer contacted us again, stating that the blue bike accelerated automatically, causing a fall. They also mentioned the persistent chain issue (which they had not previously reported or provided videos for) and the black bike's short battery life and loose seat tube (again, without providing the requested videos). They also claimed that both bikes had motor issues, with the motors being noisy during power assistance (no relevant proved videos were provided).

  To solve the customers problems, we suggested he provide the videos that should demonstrate the throttle and pedal assist modes of the blue bike (non-functioning throttle, non-functioning pedal assist, and noisy motor) and the loud motor of the black bike. We also told him to ask someone to lift the rear wheel or turn the bicycle to one side and test the bike in throttle mode and pedal assist mode, recording the motor's operation. If the customer is unwilling to provide the necessary fault videos, we cannot accurately determine the source of the problems, which may take time to communicate.

  ****** is a customer-oriented company and will try to fulfill the customer's requests within reasonable limits. It is essential for the customer to communicate with us to reach a mutual agreement. We have always actively engaged with customers and provided effective solutions to help them repair their bicycles quickly and enjoy riding. However, the customer opened a dispute during this period without communicating with us. We have communicated with the customer to replace a new bike (check the attachment).

  We consider this dispute to be unfounded. We are confident that the Better Business Bureau will review this dispute fairly, and we also hope the customer will close this dispute.
  Thank you for your attention to this matter. Should you require further information or documentation, please do not hesitate to contact me. 

  Best regards.

  Customer Answer

  Date: 12/23/2024

  I am rejecting this response because: as I stated and proved proof of I did send photos and videos proving everything to there support email. Jasion Just copied and pasted there last message and didnt even look at my messages. Emailing them still wants me to find boxes. Still trying to find boxes to send the bikes in. 

• Initial Complaint

  Date:09/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bike that came damaged. It was obviously not courier damage the box was in good shape. Bike has multiple scratches, bent rotor and rear derailer. Stripped bolts . Poor workmanship and packing. I have emailed them multiple times and are refusing a return.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 2 e-bikes from Jasionbike.com when we received them one was completely broken, turn signal switch, back tail light, horn and the seat was wrong. Battery was all scratched. The other bike was not what we ordered. We contacted the company within 30 min of receiving them. They said they would send us out parts to fix the problem and to send them pictures. I said we would like to return them. They said they needed to wait for approval to send return labels. Still have not received them its going on 5 days. Called again could not get resolution as we did everything he asked. When we call its the same guy and he answers the phone as yeah not even addressing the companys name. He would not transfer me to his supervisor or give me his name. In the email exchange it showed a bogus order which said we ordered theses bikes. I sent him a screen shot of my order which clearly shows what we ordered. My 14 year old kids are devastated. Just got another email this morning still will not send returned labels. Offering us new parts for the broken one. That is not what we ordered. And said we ordered 4 bikes now instead of 2. *****************************************. The pictures will not let me add more than 5Mb. I have them if you need me to forward.

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Ebike combo X-hunter 1 grey, 1 blue on 7/23/24. Received shipping confirmation for 2 bikes on 7/24/24. Received 1 bike not 2 7/30/24.Order confirmation email and shipment confirmation email both say I ordered 2 bikes,2were on the way. Manual sent w/the 1 bike that came was for not only wrong model, but the wrong brand of bike; from HeyBike.The 1 bike that did arrive has a broken wheel reflector,the front axle quick release pin is missing so the wheel cannot attach.Called 888 no.& spoke to person that was not very helpful,said blue bike is out of stock and it may be available in a few months. No answer as to why I was allowed to order an out of stock item & received wrong info about 2 bikes being confirmed and on the way.He could not get a supervisor,send replacement parts,send return label, etc.Said he works alone at home, only mechanism is to send email.Solution for missing part was for me to order a part on Amazon.He sent me the Amazon link for this part which would indicate this happens often.Address listed on a marketing email from JasionBike is a mailbox rental place in **********:***************************************************. Many emails have gone back-and-forth over several days w/offers from them of giving a $30 refund then an offer of $80 to keep. I have sent detailed information, pictures.Response received in the middle of the night b/c company is actually overseas not in ***********After this horrific experience, I am finding Reddit discussions & reviews on e-bike forums of similar terrible experiences; seeing that Jasion and **************************** who are complicit are victimizing many people w/defective products, tactics of endless back and forth emails to make it impossible to get a refund. Many stories of the owners of JasionBike and HeyBike victimizing people. Websites for both look the same. Read that HeyBike is a **************** bike brand, founded in 2021 by co-founders, Jasion and *******************. The worst kind of human beings.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I ordered an electric scooter Jasion JS3 on 7/22/24 from Amazon. The scooter arrived 7/2/24 and I opened it up the following day on 7/3/24. It came brand new with rust on one of the welds. I took two pictures and sent a message to Jasion via their website. They got back to me the following day or the day after asking for a video of it. I said I wanted to exchange the item for one that wasnt rusted and sent them a video. I am not planning on riding this thing in the rain, therefore it should never rust, so I dont want to start out with one already rusting. Then they offered me $30 refund. I declined and said I want to exchange it. Then they offered me $50 and a free bike lock. I declined and asked them to exchange it. I then messaged them back and said I actually want to return the item as Im not impressed with the quality of their products at this time. Today they emailed me saying they would offer me $100 back to keep the item. I said I wanted to be refunded. All in all, I just want to return their rusting scooter to them and be refunded for the $323.99 I spent for it. I dont want a new one, a bike lock, a partial credit or a parrot. I just want my money back for a defective item they sent me.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me a bike that is defective *** caused a shoulder injury that I am currently seeking treatment for. At first they were going to refund me but later changed position *** now refuse. I want a full refund for the bike and medical bills