Complaints

This profile includes complaints for Haney Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Haney Door Service

  3326 Union Springs Way Sacramento, CA 95827-2716

• 

  Haney Door Service

  PO Box 1627 Rancho Cordova, CA 95741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding Haney Doors. I hired the company to inspect and fix gaps under my garage door that could allow rodents inside. While they replaced the garage seal, the gaps remained, as confirmed by my exterminator and documented in submitted photos.I repeatedly contacted Haney Doors to complete the work I paid for. Many of my texts and calls went unanswered, and when I did receive a response, it was often rude. A technician eventually visited but used packing foam as a temporary solution, assuring me another technician would return to complete a permanent repair. That repair never occurred, and the foam failed within a few months.I have documented these interactions in a submitted text chain. Despite nearly a year of follow-ups, my requests for a completed repair or a refund were ignored.I am submitting this complaint to share my experience, request assistance in resolving this matter, and ensure others are aware of the issues I encountered. At this point, I am requesting a refund of the $510.00 I paid (receipt attached) so that I can hire another company to properly fix the problem. I no longer wish to have Haney Doors perform any work on my home.Thank you for your help and for the BBBs role in ensuring businesses act with integrity.Sincerely,***** *********

  Business Response

  Date: 10/25/2025

  This customer hired us to replace the seals on her door, which we did replace for her.  We performed this task for her and installed the materiaTo manufacturer specifications.  The customer has called us a few times since then asking us to double check our work and we have sent on three occasions tech technicians out to her house to check to verify that the work was done correctly and to try to Help the customer understand that the product was correctly installed.several technicians, including the operations manager, have all confirmed that the installation was done correctly into manufacturer standards, at this point in the process this is a rodent issue not a garage door parts

   

   

  Customer Answer

  Date: 10/25/2025

  I am rejecting this response because:

  I did not hire them to replace the seal. I hired them to fix the gaps on the edges of the seal. They chose to change the seal, which did not fix the problem that I hired them to fix.

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on June 5, 2025. Gave a deposit check of $320.00. On June 7, I canceled the the service and requested a refund of the deposit. Person I talked to said ok, he'll get get our check back to **. Called back week and a half later and asked about the check and he said the check was cashed and would send a refund. I sent animal requesting a refund on the 7th of July. I also requested to contact me within a couple days on receipt of the email. I haven't heard from them.

  Business Response

  Date: 07/16/2025

  We went to Mr. ********** house for a garage door repair.  While on site, we evaluated and rendered his current garage door stationary for an agreed labor rate of $320.00.  The customer had a car in his garage, we offered to get the door open so he could get the car out of his garage and he declined, stating that he had multiple cars and would not want this car in the driveway until the new door was installed.  We agreed to apply the labor rate from this service to a new garage door, should the customer decide to move forward with new equipment.  The customer agreed to our estimate for a new door and we scheduled him for install.  Prior to install, the customer reached out to us wanting to cancel the deal due to poor customer ********************** because "We did not offer to open the door to get his car out of the garage."  The customer was now asking for a refund.  This is not possible, because the funds paid on the day of the service were for the evaluation and labor services provided that day to render his door stationary until the new door could be installed.  

  Customer Answer

  Date: 07/16/2025

  I am rejecting this response because:  

  There was no agreement on the $320.00 labor rate.  Their advertisement online says to contact them for a free onsite estimate.  On the invoice, it states deposit for the $320.00 charge.  The person who came out spent 15 minutes assessing and pointing out cracks on my door. Stating that I have a lateral support already in place and can't add anymore supports, and said I needed a new door.  There was no labor involved.  Everything done was an evaluation.

  Talking with my neighbor, he was surprised they didn't provide accessibility.  He replaced his garage door and was provided an operational door while waiting for a new door.  

    Looking at his door, I noticed that the door has three lateral supports.  I commented to my neighbor that the person who inspected my door said I couldn't add anymore supports.

  The cancellation was due to not having an operational door pending replacement and the lateral supports.  Not opening the door getting the car out of the garage until the door was replaced. 
  
  

  
  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the garage door in January 2023. We had several calls due to malfunction. Recently the garage door resisted opening, partial opening and closing. We made a service call. The gentleman that came out and diagnosed the problem. The track and hinges needed greasing. He did this for is and charged $200.00. We had not been given any maintenance information from the original installers. The second incident was about 3 weeks ago when **************, and in particular our address, went without power for 2 1/2 days. During those days the garage door would not nor could not open. Thus we called and spoke with ?****? who answers the phone. Upon telling him he set us up to be the first case and the gentleman arrived about 9:00. He walked over to the wall trigger and pressed it and the door opened. I said why didn't **** tell me to activate the back up battery. Also the back up battery failed hours later. I called once again and spoke with someone and was told that the battery should last 5 days or longer. It didn't. Also I was charged $149 for something that should have been told to me on the first call. Now I have a back up battery the evidently will only work once or twice. We have had several problems with this door since new. It is unfair for a business to operate with folks that seemingly do not know their job responsibilities.

  Business Response

  Date: 02/20/2024

  We installed the door/motor in January of 2023. 

  In February of 2023 he contacted us because the motor did not seem to be working correctly.  We told him since he has LED lights in his garage he needs to change them as LED's cause interference with garage door openers.  The customer agreed to change the light.  We did not charge the customer for this visit.

  In early April of 2023 he called us out again for the same reason.  When we arrived, we noticed that the LED lights had not been changed, as agreed upon.  We changed out the lights for him and it began working immediately.  ******** indicated he wanted some sort of compensation for his troubles.  We gave him a complimentary garage door remote for his troubles.  We did not charge the customer for this visit.

  In late April of 2023, ***** called again this time he has a sensor alignment is***.  I was able to have him get his door closed with simply having him examine the sensors and making ******************.  He got irate and demanded to have someone out for a service call immediately for this.  I informed him that we would be happy to come out but that sensor alignment would not be covered under warranty and that we did have a video that would assist in getting them lined up.  He threatened to go to Yelp and have the motor removed and *** us if the owner didn't call in 24 hours.  We did not charge for this troubleshooting over the phone service.

  In May of 2023, ***** called again and was irate, he started going on and on about how his house isnt safe because his door isnt closing and started telling me how basically everyone who has worked on his house is being ***d and threatening to take us to small claims court. I was able to calm him down by listening to his stories and assuring him that we stand by our product and are more than willing to make sure he is satisfied. Finally **** the son gets home and I show them that their sensors are in fact misaligned. They had people working in the garage and as soon as they were done the garage all the sudden wouldnt close, I told them someone must have bumped into the sensor bracket and unaligned it. I put track bolts on each sensor and explained to both of them once again how the sensors work. Ran door 10 times with both remotes and the wall control, shook track viciously and sensors never unaligned. Theres no led bulb in the motor but now they have led strip lights in the garage which we informed them can cause interference. Informed them once again if they keep having is***s they need to remove the led lights because any motor we put in will have interference is***s if the lights are still in the equation. **** and his dad were very happy with my work and explanations about everything. *** is aware of this situation.  We did not charge for this visit.

  In October of 2023, the clients complaint was there was beeping noises coming from their motor. He said they were ***** lights but the motor would still open and close the door no problem. When I arrived I ran the door several times there was never a beeping noise I encouraged him to set up the MyQ app on his phone so if his motor throws off an error code his my Q app will tell him what it is. I also left him with *********** LiftMaster customer ********************** phone number. I warned the client if we come back out and there is not a problem he will have to pay a trip charge.  We did not charge for this visit.

  In December of 2023, customer complained that the door was making excessive noise.  We arrived on site and identified that the door was due for its annual service and offered this to him for $199.  He accepted, we performed the service, the customer paid and was happy.

  In February of 2024, ***************** called this morning stating that his door wouldn't open and that he has a medical appointment and that he needs to get his car out right away.  We dispatched ***** who went out and pressed his button and the door opened.  He called later upset that we didn't recommend telling him to push his button!! He called later stating his door wouldn't close and demanded the owners address so he could write a "dynamic" letter.  Before I could respond with an offer to come by and close his door, he hung up on me.  Unfortunately happy that his door is no longer covered under a labor warranty.  We charged a $149 emergency trip charge for this to accommodate the customers urgent need to get to a Dr ************** you can see by our well-documented history here, we have been to the customer's house several times, mostly under warranty - and almost always for the same customer-induced situations (LED lights and unaligned sensors).  We have been very fair every step of the way.