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Business Profile

Building Inspector

Intoxalock Ignition Interlock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Intoxalock is continuing to get money from me even though I have removed the unit and paid my bill in full.Furthermore, Intoxalock had a representative ask for $500.00 to let me "buy" the unit to avoid additional charges. I paid the $500.00 only to find out that that is not an option.I am still out the $500.00, even though I ,as instructed by Intoxalock, sent back the unit to the main headquarters. We have proof that it was received, however no one can find it.We have called multiple times trying to resolve the issue, and no one at Intoxalock can find the unit we sent in.We have proof of sending in the unit, and proof of receipt It has been months, and we haven't received any follow up calls or emails, and no one has refunded me the $500.00 I paid some random representative. Our next course of action will be to take legal action.Intoxalock continues to call and harass me about "owing" money even though I paid my balance in full.They are the worst run company I have ever dealt with. This is my second review and I still do not have a resolution.Please refund the $500.00 one of your ***** representatives took from me dishonestly,

    Business Response

    Date: 10/03/2023

    We are not intoxalock. Please contact intoxalock representative for any inquiries

Intoxalock Ignition Interlock is NOT a BBB Accredited Business.

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