Business ProfileforDealertrack Technologies

My 88 year old terminally ill grandfather paid off and purchased his vehicle from US Bank on May 19th, 2022. Today is August 16, **************************************************** the lien on the vehicle! I spent 6 hours over the last 2 days on the phone with Dealertrack trying to resolve the situation and get a title received in hand. Despite explaining that it's been THREE MONTHS since the payment CLEARED, paying off the loan, Dealertrack won't release the lien or the title. First they blamed the county clerk's office for an "ink error" on the original title. THEN they blamed the original dealer for filling out the title incorrectly. Dealertrack told me the next step was to overnight the title to the ORIGINAL dealership my grandfather purchased the vehicle from 2 years prior. They promised it would get sent out that day. So at noon the next day I call the dealership. Nothing was received. The business manager of the dealership who handles all the titles agred to assist with Dealertrack and exolained to them that the original title was correct per ****** law. And it is not appropriate nor legal for the original dealer to change a title several years later. That is the ***** COMPANY'S job after the lien is paid. Dealertrack (the title company) again gave us the run around and said they already fedex'ed it to the dealer, so now the dealer has to send it back and it will be another few weeks before they can release the lien on the vehicle and the title. My uncle already paid for the vehicle via a loan from another bank over a month ago. Now my uncle is being charged excessive interest by HIS bank because they still font have clear title. Dealertrack KNOWS the loan was paid 90 days ago and REFUSES to release the lien or title. I am now calling my ************ ******** and the **** for my state and Dealertrack's state. This is CRIMINAL! My grandfather now LITERALLY has days to live and no one ar Dealertrack cares to do their job so he can pass peacefully.