13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rand S
1 star04/01/2024
Had refurbished battery installed at Greentec. It failed after a few weeks. Expensive to have car towed 2 hours to get replacement and unhappy with wait time to get car in for service. Waiting for customer service to call me to schedule. They wont give me the phone number to call the shop directly. Regret having used Greentec.Review from Huw W
5 stars03/20/2024
My Volt battery died and was reluctant to change it out because of the cost. I noted that they are on BBB so I trusted to use them and was not disappointed in the end result. So far so good and in hindsight I suspect that the original cause of the failure was self inflicted by driving an electric vehicle like a gas car!!!!!! the work was not done as quickly as expected but I was not in a hurry anyway.I am happy with the result thank you ****!!HuwReview from william s
1 star02/07/2024
Extremely disappointed. Purchased a refurbished battery that failed after 8 months. Second module failed after 3 months. Now, the third failure after 4 months. Every failure occurred out of town making the logistics for getting the truck back to ********** very costly and time consuming. System failed while driving on hwy 80 causing me to dive between two semi's doing ***************************** ****** almost killing me. After replacement if failed AGAIN with my grand kids while driving. Brought it to **** for diagnosis since the system was new, how could it fail?Now they tell me the warranty was up after 4 months on the 3rd module. So far, not impressed with their products, promises or customer service. I had hopes they were reputable, but so far one of the WORST companies to work with. We'll see if they really have "incredible" service. Oh yes, can't forget the large scratch the rear quarter panel during the last service. Stay tuned........Review from Michael S
5 stars01/16/2024
I went in to see about getting my hybrid battery replaced, but the diagnostic showed that the battery was fine! Now I know I dont need a new hybrid battery :)Review from KT S
5 stars11/23/2023
It has only been a few days since GreenTec installed my hybrid battery but so far, excellent service.Review from Arvante A
5 stars03/20/2023
These guys are incredible when my battery died they were extremely kind and helpful in getting it replaced quickly. I felt heard and understood and taken seriously. Customer service is A1 I will only be coming here for any battery issues I have from now on THANK YOUReview from Jeffrey S
1 star12/28/2022
Purchased 2002 Prius with brand new Greentec battery - receipt said it had all new upgraded modules. Within 1 week I got the red triangle on the dash. Removed battery to look at modules - they were all used, date coded between 2004 and 2012. It looks like Greentec just uses old modules and paints the cover green and puts a new sticker on the cover. I have plenty of pictures to prove. Stay away from Greentec Auto.Review from Bob T
5 stars07/16/2021
I had the dreaded "wrench" light come on in my 2007 **** Escape Hybrid. I took it to the local **** dealer, who charged $150 to tell me that I needed a new hybrid battery--$800 in labor + $9000+ in parts. Not something we wanted to do in a car with *******+ miles. So we got on the internet, and found Greentec. Called and got an appointment the next day. Took the car in at 8:30 AM, had a diagnosis and proposal for a replacement battery by 9:00 (still free), and the work was done by 10:30--all for $4200, labor included. Note that we could have had it done for as little as $2000, but we opted for all-new cells in the battery. So, now we have a battery with a 36-month warranty, and who knows how long we'll be driving this thing? Fantastic service, and a ginormous price savings--who could want anything more?Review from Sid A
5 stars07/01/2021
My 2012 Prius c needed a new battery. I have started looking for alternatives and came to know about Greentec via Internet.Called them immediately and **** ( ************** specialist) answered all my questions patiently and scheduled an appointment.**** was professional and offer me to replace the hybrid even though it was closing time.He finished battery swapping in 20 minutes.Thanks, **** and Greentec for the excellent customer service. Hope my new battery last long ??. Now I know where to go for my Prius issues. I will update the review after a year and let you know how the battery is doingReview from Mike H
5 stars06/14/2021
**** first off professional and very informative but it was much more than that. The idea of a battery going out is bad enough but add the shock of replacement by a local dealer and my head was spinning. We will just say they were a bit higher maybe twice as much. But walking us through the whole thing was very helpful a personal thanks for that. Well I could rave and rave but I will just end by saying I'm a walking ad for you guys. That's when I will rave to everyone who will listen. Thanks **** & ****** "
Customer Review Rating
Average of 13 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.