Complaints

This profile includes complaints for AutoNation Honda Roseville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Honda Roseville

  230 Automall Dr Roseville, CA 95661-3001

• 

  AutoNation Honda Roseville

  500 Automall Dr Roseville, CA 95661-3021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to deceptive financing practices and the dealerships failure to respond to multiple follow-up attempts.On March 29, 2025, I purchased a Honda Accord from this dealership. During the financing process, I spoke with ***** from the finance department. I made it very clear that I had sufficient funds in my bank account and did not want to take out a loan if it meant I would pay any interest. ***** assured me that interest would not begin to accrue until May 13, 2025. Based on that explicit assurance, I agreed to proceed with financing.However, I recently received my first loan statement and was shocked to see that interest has been accruing since the date of purchase. If I were to pay off the loan today, I would already owe nearly $300 in interest an expense I intentionally sought to avoid based on Ahmeds representation.This is a clear case of misrepresentation. I feel I was misled into taking a loan under false pretenses.Following this discovery, I have called the dealerships finance department several times and left at least one voicemail. I have not received any return call or communication from anyone at the dealership. I also sent a detailed written request for clarification and resolution but received no reply.This complete lack of accountability is unacceptable and raises serious concerns about the dealerships business practices.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this dealer and bought a brand new Honda Odyssey 2025 on Black Friday, 11/29/2024. After I got out of the finance office, the sales *** walked me to the car to review and made a delivery. I found a little chip of paint on the passenger door (on the driver's side). I pointed out to the sales ***. ** brought his manager out. They took the car back to the shop, trying to have the paint touched up. They came out and said their technicians all went home. The sales manager offered me a can of paint so I could go home and paint it myself! I refused, and I was not comfortable doing the paint touch-up. ** then offered to have another Auto Nation Honda in ******* (near my work area) give me a call so I could bring my new van there to have the paint touch up. They had the information documented. I signed it and left the dealer. After a couple of weeks, I still didnt receive any calls from the Honda dealer in *******. I called the sales manager back many times and left him messages as well. ** didnt get back to me. I was lucky one time; he picked up the phone and told me that hed have people at Honda Fremont call me. Still no one called me! I called back and got to another sales manager. ** said hed follow up and would have the other sales manager call me back. I didnt hear back from anyone! I had enough, so I called Honda **************** and created a case. They assigned a case manager to help me to resolve the issue. Honda's case manager was not a very responsive person. I had to call her to follow up with my case. Finally, I received a call from the service manager at Honda in ******* to schedule bringing in my car for pictures taken. My husband took the car to Honda Fremont and got a business card from the service advisor. After that, we didn't hear anything else again! I called back to Fremont Honda asking when I can bring the van in for a paint touch-up. That service advisor never called me back.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a car into the dealership to get a pre purchase inspection before I was going to buy it which was $300. They said everything was all good, so I bought the car. Come to find out a few days later the wheels are all bent and the clutch was having issues. So i brought it back for what I thought was a free diagnoses from the service **** I was then informed it would be $210 for the diagnoses on top of the $300. Then they told me nothing was wrong with the car so i drove back down to show them the clutch noise. They agreed it was not normal. Now they want me to pay the $210 after already paying $300 for an inspection where they missed 2 things. I feel like the wheels being bent is a complete safety hazard and now I have to purchase a new clutch after already buying the car because they said it was all good.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Civic from the dealership, and added warranties to the purchase for additional cost. After careful consideration, decided to cancel the warranties ( as is accepted by the contract terms with adjusted, full and pro rata refund), and dealership is ignoring my requests. I simply want those warranties canceled

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2016 Kia ****** on 03/02. It was night time when we bought this used car.Car release blue smoke from the exhaust when accelerated. We called dealership and was told they will fix the issue because this was not disclosed when bought the car and they should have done smoke test and caught this issue before selling it. Got appointment for 03/25 to fix the issue. They gave the car back saying it was done but still same problem. Now they saying drive 1000 miles and then bring it back to test. Car is not drivable with blue smoke coming out from exhaust. The car is a Lemon now and cannot be driven because it can caught fire and kill me. It could have a engine oil/Fuel leak and it is dangerous to drive and police will issue me tickets for driving this car. Dealership told me to drive 1000 miles and bring it back to service to test issue. which is not sensible to do as blue smoke is coming out of exhaust. Dealership sold me a faulty car with can kill me if caught fire. This is very dangerous.

  Business Response

  Date: 04/17/2024

  Thank you for bringing this concern to our attention. The management team had the vehicle towed back for inspection. The engine is now being replaced through warranty and the customer is in a loaner vehicle until completion. 

  Thank you. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is QUI ***** I bought my 2014 ******** **** gl550 10 days later I heard clunk noise and I contact sale person name is ***** and he said ,he doesnt deal with service finally I contact with service drop off the car on DEC,16, 2023 they kept the car 2 weeks no up date I, call them they said rack pinion noise they cant do it they have sublet it to ******** dealer finally I got the car back they kept the car 44 days the service director call the car is ready for pick up and I asked him please make sure no dent no scratches no check engine lite, he said everything perfect, and sent my son come pick up and the car finally came home on JAN, 30,2024, I trust them I dont have to check it until t? today my day off and I walk around oh my lord they put many scratches on left front bumper and, also look down ,oh my lord the grease is every where because they removed 2 front axle shafts to replace the rack pinion I know they try to keep the longer for the warranty expire please tell me what to do

  Business Response

  Date: 02/05/2024

  Our service department has set an appointment for he customer to bring the car in so we can get him taken care of.

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2011 ****** Camry on 11/16/23. Car looked fine, a little grimy, needed a detail but otherwise fine. Car had a strong smell in it, kind of soapy, quite fragrant. After driving it home from the dealership, I had a headache from I assumed the strong scent. Drive the car 25min to and from work 11/17, 11/20-22. Then on 11/24 my wife drive the car for 5 min and came back in saying she had a headache and we should get it detailed to get rid of the smell. I got in the next day 11/25 with **********************. Within less than a minute of looking at the car he said first what are they trying to hide with the intense scent then promptly found evidence of rodents. Rat p*** was found under the spare tire. Rat urine and or the fluids that ooze out of a dead rat were found around the glove box and edges of the carpet. We were shocked! The retailer said hed do his best and keep us updated. About an hour later we got a call saying it was worse than he thought. He found an entire nest under the back seat. All the upholstery was saturated with urine. Said there was no way that the dealership didnt know and to call a lawyer as this is fraud. Upon further inspection he found 3 dead rats. He said from the smell when the heater is on he is certain there are more dead rats behind the dash. He said the car is a hazmat situation. Should not be driven. Had my husband wear gloves and a mask when we picked it up. He couldnt get it clean. Said all the upholstery needs torn out a bomb to be set off then redo all upholstery for it to be drivable. And also figure out behind the dash. After some heated exchanges the dealership agreed to take the car back and we bought a different car. Fast forward to today 11/29/23 and we see that the same dealership has reposted the same rat infested car for sale again and are advertising it as well maintained and cared for. They know this care is unsafe and toxic and are still trying to dupe someone into buying it! Its fraud and unsafe.

  Business Response

  Date: 11/30/2023

  Good afternoon,

   

  I apologize for the inconvenience with this situation.  We have scheduled the vehicle to go to wholesale auction and I will investigate why the pictures are still showing online.  It will not be sold to another customer.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and frustration with the recent service today and charges that have appeared on my latest invoice. Invoice #******.As a loyal customer of **************** Service, I have a 2016 Honda Odyssey and a 2013 Honda Civic serviced with you, I have always been satisfied with the quality of service provided, but these recent charges have left me feeling extremely dissatisfied.I have been a customer of your service department for many years now, and I have never been charged a Diagnostic charge. I brought my Honda Odyssey in for an A5 service and was charged $189.99 diagnostic for the service. The only thing done on my vehicle was an oil change. So I ended up paying $293.70 for an oil change. Also, I am usually sent pictures for recommendations for service, I did not get any pictures this time around. The salesperson was pushing $3500 worth of service needed on my minivan and said if I did not get it all done today, I will surely have problems in the future. I could not split it up, it all had to be done today - $3,500 worth of charges (Timing belt, spark plugs, labor, etc). All this on an A5 service light.I found the serve today unsatisfactory and if indeed diagnostic charges are charged each time around, then why have I never seen them before? It seems unfair to suddenly charge me for a diagnostic without any real solution to any problem. Our minivan is running just fine right now with no service indicators or lights on and all they did was an oil change? Again, I paid $293.70 for an oil change!I understand that services charges are a necessary part of running a business, but I feel that these charges are unjustified in my case and I feel taken advantage of. I have always followed your recommendations and have services all my Honda cars with you with complete satisfaction, but in this case, it was a bad experience all around.

  Business Response

  Date: 06/07/2023

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours. 

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a used and as is 2012 Honda Pilot. The car looked beautiful on the used car lot. It drove like a charm on test drive. I financed the full purchase price and bought the 3rd party extended warranty ! I drove the car from Roseville, ** to **** **. Approximately 100 mile drive, one way. I gave the car to my twin daughters to commute to school and work. Well, 400 miles later, emissions problem light comes on, never goes off. I took the Pilot to my mechanic. He does a full vehicle inspection, and concludes that $7500-$8000.00 worth of mechanical work needs to be done on the Pilot. The emissions problem light is illuminated because 2 catalytic converters are bad/worn out. The extended warranty I purchased, to fix the vehicle, except the catalytic converters, is not applicable because all mechanical issues are pre-existing issues ! Im stuck with a LEMON!

  Business Response

  Date: 05/03/2023

  Thank you for bringing this concern to our attention. 
  
  We have contacted the customer directly and he will visit the dealership within a week or so.

  We have a plan to discuss his concerns and come to a resolution. 
  
  
  Thank you,
  
  

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would NEVER purchase a used car from here again, does not deserve even a one star rating. Purchased mid February after 2 weeks check engine light came on failed sensor. Took it to the mfg shop there was more wrong vacuum pump leaking all over along with a service rag left in the bottom of the engine compartment. They clearly do not inspect the vehicle they sell. Had to wait a week to see if they would approve the 90 day **** Mi warranty even though I had barely put 500 miles on it. I was without a car for a month the first time and here we are second week post repairs I take my mom to her infusion appt Saturday and I get out of the car and there is coolant pouring out the bottom. This has been a complete nightmare Ive had to rent an suv a few times to get my mom to her cancer treatments. There is zero urgency assisting, basically Im a sucker they got $6k from me for a down payment and made me pay $189 diagnostic that they didnt fix. I got screwed and they all knew it. Let me add I had to buy all new tires because the inner walls were trashed $1300 later. Lets not forget the tow fee I had to pay also.

  Business Response

  Date: 04/11/2023

  Thank you for bringing this concern to our attention. 

  We are aware of this concern and the vehicle will be repaired by our local Jaguar store. 

  Unfortunately, we are at their mercy as far as the timeline for the repair to be completed. 

  We apologize for any inconvenience this may be causing the customer.

  Thank you