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Business Profile

New Car Dealers

Autonation Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2013 Dodge charger from AutoNation during the test drive. They knew there was a problem with the steering. They promised to fixit and they will not do it then they tried to turn it into the extended warning that I bought, but they refused because it was problem that AutoNation promised to fix

    Business Response

    Date: 07/10/2025

    This complaint is still under review. We will need additional time to provide an update regarding this matter. 

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealer wants 10k for a new engine and I have now spent roughly 5k and counting on rental car fees. Auto nation Roseville is where I bought the car and bought the service contract. Auto nation stated I did nothing wrong except I brought the car to sac dodge instead of their shop. My service contract shows a $200 deductible if I bring it to sac dodge vs $100 if I drove to the Roseville auto nation. Auto nation told me for months not to hire an attorney that I did nothing wrong. After months they declined my coverage. The water pump failed which is covered under the service contract. The water pump failure caused engine failure. ***********'s service contract approved the 1k water pump but not the 10k for a new engine. This was October 10th everything I have done in this process was recommended by auto nation employees. Except drive the car to Roseville (15miles) now they state that because the car is at sac dodge, they cant help me. I have multiple emails and text messages. Most of the employees from *********** have left that store during this process stating I should get a lawyer that I am getting screwed including the person I bought the car from and the head of the service department. The car is currently at Sac Dodge coming on 5 months and they now want to charge me docking fees. This was the platinum service contract that *********** recomends. The car is a 2020 Jeep grand Cherokee. **** has now offered me $7500 towards the repair costs because of the way auto nation handled things. I would still need to come up with $2500 to finish the engine plus the roughly 5k I have spent on a rental car since October 10th 2024. All of which should be covered under the service contract I purchased from ***********. It took auto nation almost 4 months to say no. They strung me along knowing I was incurring rental car costs. I would not recomend buying a car from here or a service contract. I paid $3600 for mine. Was not worth it.

    Business Response

    Date: 03/17/2025

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

    Customer Answer

    Date: 03/26/2025

    I am rejecting this response because:

    I am respding to let you know nothing has been done. My car  is still at the dealer and is not fixed. Jeep came up to 8k because autonation handled this so poorly. The problem is that the sac dodge dealer wants 10k to fix the problem that the auto nation said they would cover then backed out of. I have spent 5k on rental car costs since 10/10/2024. I still do not have my car.

    Auto Nation has not been returning my calls and said they can not help me and wont. 


    Here is the email from senior management at ***********. He stated I drove the car blocks. which is not true.

    You can see below that they are back tracking on what they told me... They have had multiple employee's leave during this process and tell me they would be witnesses if you would like. **** the person he mentioned told me it was approved to be fixed. **** has since left the store because they keep doing this to people. You can call him if you would like.

    Mr. *****,
     
    I apologize for any confusion.  My communication with **** and **** was simply that I would be happy to get involved to see what I could do. Unfortunately, after running it up the chain I was unable to overturn the claim denial.  My findings were apparently not provided to you. Here is the current state of the situation, the service contract prohibits the continued operation of a vehicle when the vehicle is overheating.  They stated that the communication with them was that the vehicle was driven several blocks afterwards.  The vehicle was then broken down without preapproval.  Unfortunately, we do not have any leverage to get this denial overturned based on what the VSC administrator has already been told.  I wish I had better news for you.  My recommendation is to have the service department where your vehicle is located work with the administrator to see if they can come to some sort of agreement to cover the claim at a reduced reimbursement.  I cannot guarantee that they will do so however if the vehicle were in our service department that would be our next step.
     
    Sincerely,
     
    ***** *. Hutmacher 


    Business Response

    Date: 04/07/2025

    This complaint is still under review. We will need additional time to provide an update regarding this matter.

    Thank you. 


  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Dodge 2018 Ram 1550 with VIN ***************** on March 09, 24 for $29,000 and a warranty from them valid until 2027 for $5658.00. Form #****** Deal #****** customer #*******. Two months later, in May 2024 the radiator broke (and the warranty covered it except $200 deductible). Then in June the electrical system broke down and I had to pay $1200 and the warranty did not cover it. In November 22, 2024 the motor broke and they said they had to change the motor and it is still in the shop as of 1/17/2025 and they say the warranty doesn't want to pay and they wont fix it. In a matter of 4 days it will be a total of 60 days in the shop already.

    Business Response

    Date: 01/29/2025

    Thank you for bringing this concern to our attention. The required heater core repair will be covered by the customer's warranty. Regarding the engine replacement, an agreement was made with the customer to discount the engine replacement cost from $15,000 to $10,000. Also, 50% of the cost will be covered by the dealership, leaving $5,000 as the cost of repairs for the customer. 

    Thank you. 

    Customer Answer

    Date: 01/30/2025

    I am rejecting this response because: I paid more than $5000 for the warranty so perhaps you could consider repurposing that fee to pay this share of the motor replacement. You sold a $30,000 truck and a $5000 warranty to me and it has been broken since buying it. I clean houses for a living and not having a truck has resulted in months of business disruption and loss of income for myself and several employees that depend on it to get to our clients. Please do the right thing and fix the motor or replace the vehicle with one that works (of comparable value). Or refund me for the warranty that is of no value and we can use that money to fix the motor. Please end this disruption. We would like this to be handled immediately as it has been in your shop for over 2 months now. Thank you for considering. 

    Business Response

    Date: 02/12/2025

    This complaint is still under review to further investigate the customer's additional information and request. We will need additional time to provide an update regarding this matter.

    Thank you.


  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a jeep wrangler on July 13 2024 and the transmission gave out October 22 2024. Only had the vehicle over 3 months before major repairs were needed. The quote for repairs is $5500 + tax.

    Business Response

    Date: 11/05/2024

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on July 20th 2024 i traded in 2 vehicles and purchased a replacement vehicle. i had an online appraisal done for one of the vehicles and when i got to the dealership they did am in person indiscriminately and agreed to give me $500 more for the online offer (i have a copy of said offer).while we were rushed through the paperwork i didn't notice until a few days later when reviewing the sales contract that they shorted me the additional $500 they offered. original offer for the 2022 ******* was ****** and they agreed to pay ******.i have sent multiple emails to the finance department, sales department and the general manager without a single response acknowledging the error on their part. i would like to be given the additional $500 that was agreed upon.

    Business Response

    Date: 09/20/2024

    Thank you for bringing this concern to our attention. The customer has been reimbursed as requested. We sincerely apologize for any inconvenience. 

    Thank you. 

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have only had the car for 13 months and have nothing but issues. Within 2 months the check engine light was on, then the battery died, then the brakes and rotors were bad, then it shuts off at red lights then eventually in the intersection. Brakes are still making noise so had those check and no one can find anything wrong. I take my car into jeep and he tells me that I didnt bring my car in a couple weeks ago. I told him I did that it was towed there he proceeds to tell me I only had an oil change. Which I did have an oil change because he said thats what was recommended. He told me that in between oil changes I need to replace the oil which should never be the case on a new car. It is a 2016 with ****** miles today with the brake system he told me that I needed to take it to ***** or ***** and get my warranty information so he can call the warranty to see if its even covered .

    Business Response

    Date: 07/19/2024

    I have left a voice message with ******************************* to discuss further. The vehicle was not purchased here at AutoNation. The work performed here at Autonation Jeep included replacing the front brakes, and replacing a transmission mount. Additional work recommended included replacement of the front lower control arms. This work was declined by the extended warranty company and the owner of the vehicle. 

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2020 Jeep Wrangler under warranty. I had it towed to the nearest dealer. It could not be moved because it was stuck in park and service transmission error code was flashing. The jeep would not turn off internal lights and headlights. 3 days later, ***** calls and says the battery is dead, and in order to do a diagnostic, I had 2 options; 1. Go buy a battery, bring it to the dealership, change it out for them 2.) I could pay $500 for them to put in a new battery. I reminded ***** of the video I sent him regarding the errors and lights not turning off thus draining the battery after sitting on his lot for 3 days. He told me that he was just going to escalate this then. This is a dealership that gets paid by JEEP to do warranty work trying to scam me out of money. I told him not to touch my vehicle. I am seeking a different dealer to do the warranty work. I do not trust *****. Then he sent me a text for his managers number ************ for ***********************. After a quick search online, that name and number does not match, nor is it affiliated with this dealership.

    Business Response

    Date: 06/18/2024

    Thank you for bringing this concern to our attention. To better assist the customer, can we please have the full name and address of the dealership referenced in this complaint as we have multiple AutoNation Chrysler Dodge Jeep Ram dealerships?

    Thank you. 

  • Initial Complaint

    Date:05/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/24/2024 I had the routine maintenance done, and the dash has a bunch of trouble lights on it. the maintenance department charged me for the contract covered maintenance, and did not do anything about the problems when the auto is clearly still under the warranty. the vehicle has under ***** miles on it.

    Business Response

    Date: 05/28/2024

    Thank you for bringing this concern to our attention. To better assist the customer, can we please have the name of the dealership referenced in this complaint as there are multiple Chrysler Dodge Jeep Ram locations?

    Thank you. 

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 Ram 2500 truck on 2/27/24. I was unaware that the tires were for a passenger vehicle until I took it to a tire shop to have rims installed and they were unable to do it because they said the tires werent made for that big of a vehicle. I have not contacted the dealer.

    Business Response

    Date: 03/22/2024

    The tires have been replaced with the proper load rating at no charge to the customer.

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the mistake of taking my vehicle to this location for a recall fix on my vehicle. Literally, 1 min after dropping the vehicle off I began to receive communications about both extending my warranty or buying/trading in my vehicle. I have now on 7 different occasions over 3 years asked to be removed from any form of communications by contacting Autonation Dodge directly. But I still receive constant mailers that intentionally look like delinquent notices and constant other forms of communication. I attempted to contact them again today 2/14/2024 and was informed by a lady in the service that it has something to do with corporate before hanging up. I am filing harassment charges with regards to this business tomorrow as well.

    Business Response

    Date: 02/15/2024

    I will put the customers info on our Do Not contact list.

    Customer Answer

    Date: 05/09/2024

    I am rejecting this response because:

    Rejecting the response as I am still constantly receiving communications from the company. Even after the 'resolution'.



    Business Response

    Date: 05/17/2024

    We sincerely apologize for the inconvenience. The **************** has submitted an opt-out request on the customer's behalf, and the General Manager has also removed them from their system. Please note that the opt-out can take up to ***** days for the process to fully take effect. 

    Thank you. 

    Customer Answer

    Date: 05/20/2024

    I am rejecting this response because: it has been well over 60 days since you said I was removed from the system but I still receive mailers.

Autonation Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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