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Business Profile

Electric Companies

Southern California Edison Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southern California Edison Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern California Edison Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, 2025 Sunrun (solar company) completed their installation of 14 new solar panels and 3 Tesla batteries on my home. The next step was for Southern California Edison (SCE) to install a small device on the rear of my existing meter, which is hanging already prepped right next to the existing meter on the side of my house, totally accessible. They also were supposed to do a quick inspection of the equipment so that Sunrun can complete the process. Not only has Sunrun tried to contact *** to remedy this issue, but so have I. I've spoken to SCE planners stationed in my area, and they thought they could schedule the installation, but after discussing with a central office, they discovered they are not allowed to be involved in the Sunrun process because it's being handled by a special division. My neighbor across the street who did his installation about the same time I did, is having the same issue with SCE. It has now been almost 5 months since my Sunrun installation and I have not been able to make use of the system at all. I elected to install the system right before summer, so my electric bill could be less. It appears SCE may be stalling their customers so they can continue to charge them the high summer rates they charge and not allow them to take advantage of solar panels and batteries. Now my summer bill will be 40% more than it normally would have been if I were able to use the new panels and batteries. *** should compensate these new ****** customers like me who did not get their *********** in a reasonable amount of time and are still having to pay incredibly high prices during these hot summer months. They are the ones who benefit greatly by delaying the process.

    • Initial Complaint

      Date:07/22/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this for my Mother (****** ******** who is 84 yrs old and her English is not that good. We are writing this compliant because their was a meter mix up and she was being overcharged for her electric bill. Spoke to several representatives and they came out to do the investigation and the meter issue was solved. But the financial burden that they kept over charging her has not been resolved she is still waiting for a reimbursement of credit owed to her. Here are the dates starting from l/16/25 bill was $54.54, 2/18/25 $177.87, 3/19/25 $154.45,,4/17/25 $122.45. My Mother gets a senior discount and she has never had to pay this high of a bill and can not afford these payments because she is on a fixed income. However, it's been several months and has not received any credit or a reimbursement check for the over charges. I believe the total amount of all these charges came out to be $583.00 but I know their has to be an adjustment made for the correct amount that she should of been charged hopefully you can assist us with the process as soon as possible. Thank you. Sincerely, ****** ******** (Daughter) any questions please feel free to call call ************.

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* ******************************************************************* I am the CEO of ******************************* and a senior citizen living with my family at our hotel property which is currently not open to customers because of change of ownership . On the week before Mothers Day, Southern California Edison (SCE) abruptly shut off our electricity despite our efforts to resolve the issue. This has created a serious financial and health emergency. We now live with no power and no street lighting. The heat in ************ has been unbearable. I have had to take multiple cold showers each night just to survive the temperature and have even slept inside my Tesla. I stay up at night to protect the property from homeless intrusions. This is not sustainable and puts our safety at risk.SCE claims they cannot locate our meter, which is preventing us from installing solar and resolving the long-term issue. We are actively working on repositioning the hotel, obtaining a new loan, and have applied for grants. Still, we were given no realistic path to restore temporary power. Mr. ******* ********* from SCEs credit department showed no compassion and ordered the disconnection out of frustration. ****** ****** from the department also offered no resolution.We are not asking for forgivenessjust a payment plan or temporary power so we can restore operations and repay the balance. Weve made efforts to modernize, go solar, and resume full operations. SCEs unwillingness to cooperate is unjust and damaging. We are committed to resolving this and need help to hold SCE accountable. Please assist in restoring power and resolving this situation fairly.Can you please help me to talk to edison that we can get electricity back get COO from city and get a loan to pay them in installment till we open the hotel. On 11/23/2023 hotel was intruded by homelesss for and caused more than ********* damages and as of today we couldnt recover. As a owner I need tome to bring the hotel alive

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with SOUTHERN CALIFORNIA EDISON. I do not have a contract with **********************. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I experienced a power outage at my home that lasted over 24 hours due to Southern California Edisons error. They initially told me my power was active and advised me to contact an electrician. Multiple electricians confirmed the issue was not inside my home but with the utility connection. Eventually, it was discovered that my electric meter was crossed with my neighbors, causing a significant delay in restoring power. This mistake led to spoiled food, inconvenience, and additional expenses. Although *** has now scheduled a repair, the delay and poor communication caused severe hardship. I am seeking acknowledgment of their error, prompt correction, and reimbursement for my losses.

    • Initial Complaint

      Date:01/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** sent the ******************* Shutoff Letter dated 1-8-25 to the Condo Mgmt . We received notice of shutoff on Jan 15. Shutoff on 1-16 through ******* live *** to speak with. *** website says need to give 3 DAYS notice of outage in order to take "necessary precautions" I am 81 years old and a COPD patient and need to p***are for a breathing treatment if needed. This last minute notification is unacceptable, when *** states 3 days notification to p***are. How are we to p***are with only one day notice to shut off all electricity, when *** states on their website "3 day notice" When I looked up our meter #, the *** website stated "no current or scheduled PSPS outages" There are no live ***s to speak with. ****. noted to me that they (Partners Mgmt.) sent it out as soon as they received it. Letter dated 1-8-25 We were notified 1-15-25 Outage planned for 1-16-25. This is NOT 3 days.

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      over the last decade or more, Southern California Edison has engaged in the tactic of ******************* Shutoffs. While this stratagem may have been acceptable early on, it now falls into the legal category of negligence. Negligence pertains to harm caused by the violation of a duty of care through a negligent act or failure to act. *** continuing refusal to upgrade and otherwise either weather proof or bury its electronic lines, when faced with the irrefutable and eminently yearly predictable high wind conditions, is a neglect of duty . Therefore, the **** events are a matter of causation prompted not by the afore mentioned predictable weather events, but by ***'s refusal to properly maintain its equipment. That failure is a breach of duty. The damages aspect can be attested to the collateral damages customers experience during a ****. *** needs to abandon the **** approach to solving its problems by leaving its customers in the cold and dark.

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crossed Meter issue continue to persist since August 2023 without resolution despite constant inquiry to South California Edison to no avail! My bill had tripled since August 2023 due to an adjustment to the meter box. Since then, it was discovered that I have been charged for power usage of another apartment unit (A) of the apartment complex, Im in unit D. Photos and Power Bill attached for reference.A load Check #********* was conducted by Edison in January 2024 which generated a case number ********* was assigned on 1/16/24. The correct Unit D meter number is: 222014-487863. Yet Im being billed for meter #: 222014-487866. My Edison customer Account is: **********.*** called and spoken to the following customer service representative, and all responded saying that issue is pending with no resolution date. The meter that I should be billed for should be 222014-487863. It is now July 2024, Im filing this complaint in hope to get this resolved ASAP.2/28/24 Spoke to ******* 3/28/24 Spoke to ******* 4/29/24 Spoke to ****** 5/28/24 Spoke to ****** 7/3/24 Spoke to ***** Thank you.*****

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My power went out for the whole day, have three refrigerators and lost food. Because of their power outage. I went online and reported the loss. No one responded back. I emailed them,I finally got a letter saying that theyre not responsible. The power went out because of a transformer connection, which is not my problem. Its theirs and I should not be responsible for it. The letter I received states that there was underground cables and they are not responsible which is a lie. I have tried to contact two people at the claims department and neither one of them will return my call **** at ************ and his supervisor ***** ************. Hopefully the Better Business Bureau can help resolve my issue

    • Initial Complaint

      Date:06/29/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/*****,I am writing to file a formal complaint against Southern California Edison (SCE) regarding an unreasonable charge on my June ************************ my June 2024 bill, SCE charged me $321.2 for an estimated usage of 1271 kWh and an additional $66.83. This estimation was made due to a reported meter malfunction. However, this estimation is completely inaccurate and unreasonable, as my family and I were away on vacation from May 22 to June 18, 2024, and our home was unoccupied during this entire period. There was no one at home to use any electricity.I have attempted to resolve this issue directly with SCE, but my efforts have not yielded a satisfactory resolution. I am therefore seeking the assistance of the Better Business Bureau to ensure that my bill is corrected to reflect actual usage during the stated period, which should be negligible given our absence.I kindly request the following actions be taken by Southern California Edison:A thorough investigation into the meter malfunction and the erroneous estimation.A correction of my June 2024 bill to reflect actual electricity usage during the period of May 22 to June 18, 2024.A refund or credit for any overpaid amounts resulting from the incorrect bill.I have attached relevant documents, including my June 2024 bill and evidence of my travel dates, to support my complaint.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,***************

    Southern California Edison Company is NOT a BBB Accredited Business.

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