Business ProfileforEco Clean Carpet and Tile Care

I had two carpets cleaned by Eco Clean carpet and tile care on December 22, 2022, the service was completed around noon that day. I mentioned to the technician when he was finished that the carpets seemed really wet compared to several other times this same company had cleaned them. He told me he did a little extra work on them and keep the ceiling fans on and the heater below ******************************** 8 to 24 hours **** he then left. On December 24, 2022 the carpets were still wet so I called the office around noon and spoke with a lady and told her the carpets are still wet. She responded the same, that he probably did some extra work and to keep fans on and not to turn the heat up past 75 or so to prevent mildew from forming, I said ok and did just that. Sunday was Christmas and Monday I left out of town for work to return Tuesday night and discovered the hardwood flooring beneath one of the carpets they cleaned was buckled approximately 2" high that is caused me to trip when I walk into the room. I was shocked. I called the carpet company first thing Wednesday morning to report the damage, they sent out the same technician that same day to extract as much water as he could again. The employee ******** admitted to me that the buckle definetely was not there when he cleaned the carpets two days before. Then the owner ************************* called that afternoon to speak about what the remedy would be. I told him I want to pull the carpet back to see how bad the damage is and see if he would like to be there, he said yes he would send out someone on Thursday the 29th. Two guys came out, we pulled back the carpet, the hardwood floor and the carpet pad were wet to the touch 7 days after the work was performed. I have pictures to show moisture meter reading at the wood flooring for documentation. Since then the owner has seen the extent of damage he had told me via text and phone that he is not responsible. My carpet and floors are now ruined.