Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to hire Special Service Bird Control***** in August of 2024 to help us deter the pigeons from our roof and solar panels. They've promised us that the cost of $4814 will cover a complete power wash of any dirt and debris from the roof, including hard areas under the solar panels prior to installing spikes on top of the roof ridges and so on, as well as installing hardware cloth all around the panels to prevent the pigeons from coming back.Few months after the work was performed, we got 2 major water leaks: one from the boys' bedroom ceiling and one from the ceiling above the staircase. We've called Special Service Bird Control and we were told to contact ******, the solar company who installed the panels. Mind you that these panels have been installed close to 10 years ago, after we moved in and there have never been any water leak issues. In any case, we called Sunrun and they promptly sent their technicians over to do an inspection. Upon inspecting and after removing some of the panels, the technicians discovered that a large amount of the debris, dead pigeons and droppings (pics attached) were never in fact removed, hence creating a barrier that allowed rain water to collect and sip under the tiles and on to the ceilings.We called Special Service Bird Control *** and spoke with the company's owner who kept promising to come inspect himself. After multiple messages he finally showed up and performed his own inspection, and blamed the problem on ******** panel installation that was done almost a decade ago. He promised he would get in touch with ******** **** himself to get them to take responsibility and fix the problem. After many days, no response from Special Service Bird Control *** nor ******. Eventually they sent us an email stating that the company is not responsible for the damages, despite not having performed a thorough clean up and satisfying job. Please help.

  

  Business Response

  Date: 08/23/2025

  This customer has had a problem for a long time and new it was leaking way before Special Service Bird Control, *** did any work. You can till by the mold that was in the bed room show that this has been a problem for a long time. SSBC, Inc. did not make any holes in the roof. Also most Solar companies deal with this kind of problem, because they are the one who is drilling into their roof. The main thing is the customer had a large amount of pigeon droppings for a long time. Yet he did northing. The before pictures shows that he did not address this problem until almost another year went by. After several calls to Sunrun they never return my calls. In my 30+ years experience doing bird control we have never cause any leaks.