Complaints

This profile includes complaints for Cannon Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cannon Management Company

  6349 Riverside Ave Riverside, CA 92506-3163

• 

  Cannon Management Company

  2900 Adams St STE C200 Riverside, CA 92504-7901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am providing the emails I have wrote to the complex asking for help with the neighbor's and all they tell me over and over that they will talk to them. They have lived upstairs for 1 year and I have been dealing with their dog, their jumping, their slamming doors, their screaming. I have all the emails and video I have taken the pee and p*** and the videos of the neighbor's jumping really hard. It almost seems like when they talk to them about my complaints, they jump harder and louder. I can't even use my laundry at times because the urine smell is so strong and my daughter and I have major asthma and upper respiratory issues.

  Business Response

  Date: 05/09/2025

  Hello Mercedes,
  We are sorry to hear these complaints and we assure you that we understand your frustration. Our team takes such complaints seriously and on the four occasions that you have emailed our office to complain about noise and/or pet urination from the unit above yours, we have taken appropriate action based on company policy. In each case, we have communicated with you directly, then served a 3-day notice to the residents to ensure they address the problem in the moment. Each complaint we have received from you regarding this matter has been received about a month apart each, so we continue to serve the 3-day notice on each separate occasion. After this most recent complaint, we offered to schedule professional cleaners for your outdoor area; however, we had trouble scheduling a day and time that worked for you due to the fact that the cleaners needed to access the outdoor area through your apartment for safety reasons. We have not heard back from you since, but we would be happy to reconnect and schedule the cleaning at your convenience. Again, we do understand your frustration, and assure you that we are following company policy and protocol to address these concerns in a way that is appropriate for all parties involved. Do not hesitate to reach out to the office directly if you require assistance or would like to schedule cleaning. 
  
  
  Sincerely,

  Cannon Management

   

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Azul apartments (cannon management) yesterday December 19th and upon moving in I asked if there were roaches and I was told it did not have any ***** issues and they wouldn't rent out any apartments that did have roaches. The same night we moved in we saw several roaches and the next morning(today) we have seen more. They have been found in all of the rooms in the apartment even in daylight. We have not unpacked anything yet. We cannot live in a ***** infested apartment. $100 holding $1795 first months rent $1000 deposit We have photos and videos for proof. How do we get out of this ***** infested apartment? We just moved into and is full of them. How can we get our money back and get out of the lease.

  Business Response

  Date: 01/15/2025

  Hello Kaylee, 
  
  We were very sorry to hear about your frustrations regarding the pests. Please know that we take all precautions to avoid any pests inside our homes but realize that sometimes they sneak in regardless. We understand that our on-site team has been in direct contact with you since move-in and you're working together with our professional pest control provider to solve the problem. Upon receiving this (maybe delayed?) complaint from the BBB, we reached out again today (1/15/25) and confirmed that we continue to work with you and it's your desire to continue living at ****. If there is any current misunderstanding we'd love to resolve that immediately so please reach out. Our team is dedicated to providing a comfortable home and excellent service for all our residents, and we are here if you have any additional questions or concerns. Thank you. 

  Sincerely,

  ******* **********

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** Date: December 20, 2024 The most rude, unhelpful property management company and staff. Our neighbors had their apartment flood overnight and we were affected by it through the wall we share. Our onsite property management and maintenance are great and very helpful, but ended up being closed for a holiday party. We called the emergency line through Cannon Management and they said they would reach out to maintenance. Hours passed by with no update. Then while doing some extra clean up, we started getting a running water leak that was starting to flood our apartment. We again called the after hours "emergency" line (although they don't take emergencies seriously apparently). They said they couldn't reach maintenance and left a message and just to wait ??? 20 or so minutes passed by and we call back asking that since they can't get ahold of maintenance, to get a plumber ASAP. They were short with me and said "Ma'am we do not call plumbers." I eventually hung up as I was getting heated and was stressed due to the continual water pouring into our apartment and she was becoming even more argumentative. What kind of property management company doesn't call a plumber in an emergency when they can't get ahold of maintenance ??? They gave us no resources on what to do and we were urgently calling plumbers ourselves. We also couldn't get ahold of our water service, but learned from a plumber that you can also call the *************** to shut off the water. We would've shut it off ourselves but can't since it's an apartment complex. Cannon should be ashamed of themselves for how unprofessional they handle emergency situations.

  Business Response

  Date: 12/30/2024

  Hello,

  Our team has handled this matter directly with the resident, Ms. ******** and the resident mentioned they would be removing the BBB complaint. We are grateful for their patience and understanding, and truly value them as residents. 

   

  Sincerely,

  ******* **********

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management is unprofessional. They surcharge on utilities. I am supposed to pay a flat rate of $50 and they have been charging me almost $100 in utilities as well as the flat rate. When I expressed this to them they didnt make any changes to my account and when I called they belittled me and said they cant do nothing about it. They change lease rules without notice even though the lease states they must give notice before any changes happen with the utilities. So I went to the leasing office to get the notice to have on record and the notice stated I have 60 days before they are able to charge me differently for my utilities. They started charging me differently in utilities since June.They lack basic communication skills. I Sent them several emails about charges and they dont respond. They dont keep track of all money going in or out of their facility. I paid for utilities and they have no record of it. If I didnt keep physical copies of my bills I would have to pay utilities again. Their unprofessionalism has caused me to have to find housing else where immediately. A property taking advantage of peoples finances and surcharging them and just taking it out of their account like its their money to do so is a scary traumatic experience.

  Business Response

  Date: 10/03/2024

  Hello Ricshylle, 
  
  We are truly sorry to hear about your frustrations and we appreciate you for bringing this to our attention. We assure you that we provided appropriate notice that your terms would be changing. However, we understand that you should be on the prorated amount and we apologize for our error in charging you for both the flat rate and RUBS. Our team has reversed the charge and resolved that issue. We always strive to provide above and beyond service, and we apologize if we missed the mark here. We truly care for our residents and are here to help. Do not hesitate to reach out directly to our team if you have additional questions or concerns you would like to discuss. 

   

  Sincerely, 

  ******* **********

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29, 2024 To whom it may concern:The property manager of Dakota Apartments falsely accused me of making anonymous complaints against my neighbors and stated that she may have me arrested and file a restraining order against me. I feel that this was false coercion resulting in my having to move out of unit 3203 on 7/6/24. This was blatant elder abuse.Also, I received a bill for final charges totaling $517.93. I am disputing $170 of this amount since I had a property management/cleaning service deep clean and detail the unit. The owner of the company stated she will vouch that the unit was immaculate and left in an outstanding clean manner. is willing to review each item that was deep cleaned including the carpets with you. the owner of the cleaning company can be reached at Therefore, please provide an itemized statement showing what your cleaning company actually cleaned and the charges for each item i.e. floors $5, counter $3 etcI feel the bill for $170 is a cookie cut bill that you send to all tenants who move no matter what the status of the unit is. Please place the painting charge of $245 in dispute as well. There were no scratches on the walls. Accordingly, please place the $170 cleaning charge and the $245 painting charge in dispute. I have full documentation of how unit 3203 was left after move out including pictures and video. I also have a cleaning company that will vouch on the condition of the unit upon move out. I will be turning this matter over to the California Elder Abuse and ********************* and ***************** regarding this matter. Sincerely, *****************************

  Business Response

  Date: 07/31/2024

  Hello *******,

  We have spoken with you directly regarding this dispute and are pleased to have come to a resolution that satisfies all parties.  We wish you the best. 

  Sincerely,

  ***********************************

  Customer Answer

  Date: 07/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Latitude Apartments in ************. Despite electric bills being $800 - $900 due to poor insulation and being told by management that this is normal, Cannon Management is charging me to move out due to an ongoing stalking issue with a tenant between myself and other tenants; Few months back a tenant was evicted due to many police calls of a tenant screaming in the courtyard he would shoot this place up. This was after many complaints of this individual that tenants finally had the courts intervened. Canon Management did nothing until forced. We are all told by police to tell the management. That already created a sense of feeling unsafe and threatened.. Prior to that eviction, there had a been a tenant who appears to be paranoid schizophrenic that when moved in targeted myself by making false defaming claims when I have never met or seen the individual. That tenant started taking photos of me my apartment and started to do the same to other tenants. Canon management is aware of this stalking as weve made several reports to police, complaints to management, and proved evidence. Cannon management and police will only respond to this tenants call, and yet the tenants here that are being stalked and treated for several months get told theres nothing they can do and to keep contacting management. Many have moved out cause of this threat and a new neighbor has to suffer 2 restraining orders from this tenant, one denied and the other in process. Granted we all never spoken to this person through these months. I am moving because of this stressing situation, as it creates paranoia of being followed and harassed and still cannon management wants to charge me to move out. I am no longer in a lease and month to month. ***************************** has be stating they are taking care of it. *** sent to her and management all documentation and police incident # and she still fails to address the issue - charging me to move out. They even have a new renter lined up!

  Business Response

  Date: 04/25/2024

  Hello, Our team works hard to provide a welcoming and enjoyable place to live. We apologize to hear that this may not have been the case for you. We always strive to provide excellent customer service, and apologize if we missed the ***** ************ summer temperatures can reach and exceed 120 degrees, it can be a challenge to keep cool during those heatwaves. Per our records, the ** was replaced in June of 2023 and the issue was resolved.  We take the safety and well-being of our community seriously. Rest assured, our team is actively working to correct this matter. While we are sorry to lose you as a neighbor, we want to ensure a smooth transition for you. As per your contract, we require a 30-day notice to move out, and that the apartment is returned in the same level of cleanliness as received. Our team is happy to provide a pre-walk out inspection. Please reach out to us to discuss any further concerns or questions you may have. Thank you for taking time to provide feedback as this helps us improve the community.

  Customer Answer

  Date: 04/30/2024

   I am rejecting this response because: although a wonderful employee reached out to me in person, I need the resolution in writing. I was told I was allowed to leave because of the issues stated in my complaint. Although Im satisfied with the wonderful emplyees efforts, I asked that that be sent in writing. Otherwise, I will not know if what has been proposed will be followed through until the releasing of the security deposit. 
  
  
  

  Business Response

  Date: 05/01/2024

  Hello ************,

  We apologize for the delay, the regional supervisor has confirmed she will reach out to you via email to recap the conversation you had regarding your concerns. If you have any further questions or concerns, do not hesitate to reach out to the office or respond to the email from the regional. We are here to help.

  Sincerely,

  ***********************************

  Customer Answer

  Date: 05/06/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/14/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company refuses to repair any appliances provided by them, and repair or updates are made to the apartment, they are of poor quality. There is a water heater in the unit above mine that makes very audible popping noises that is very audible in my unit, violating local noise ordinances and is out of the above tenant's control. I am losing sleep. My washer has been leaking for a year and the dryer is now broken. When I reported this happening and the water damage to my unit, my property manager came and looked at the washer with a newly hired maintenance worker and decided the washer wasn't broken without looking inside the unit. Many tenants washers and dryers are broken and no repairs are being conducted, yet rents are being raised 6% and probably higher. I work in agriculture and must wear clean clothes for biosecurity purposes to protect an adequate food supply. This company cares about exploiting the housing crises in ********** without providing adequate services.

  Business Response

  Date: 04/15/2024

  Hello *****,
  
  
  We are very saddened to hear that this has been your experience and we assure you that we take your concerns very seriously. We believe that we are taking the appropriate steps in handling your maintenance issues and are moving as quickly as possible. Based on our records you contacted us about these issues about a week ago. Since then, maintenance determined that an appliance tech is needed for the water heater. They are scheduled to stop by tomorrow to fix the issue. In regards to your washer and dryer, someone will be stopping by today to fix it. We assure you that we are here to help. If you still require assistance resolving this matter, please contact us at ************* or ***************************.
  
  Thank you!
  
  

  Customer Answer

  Date: 04/19/2024

  I am rejecting this response because it is not factual.

  Issues with the water heater and related noise stems back at least 6 months. 

  
  

  Business Response

  Date: 04/22/2024

  Hello, 
  Thank you for providing those emails and we understand your frustration. We assure you, we are trying our best to work as quickly as possible. The vendor regarding your dryer suggested replacing a certain part and we have ordered it. Keep in mind that this item needs to be shipped, but your dryer should be fixed by Thursday. In regards to your neighbor's water heater, we replaced this on Saturday. Please let us know if you have additional concerns, we thank you for your patience!

• Initial Complaint

  Date:03/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This slumlord at ********************** in ************ ********** asked for $100 to "hold" the apartment that I applied for. Then when I called to get the refund, he said it only had a three day period and he got to keep the money.This is extortion of a disabled veteran. I don't know ANY business that practices this. None. This level of corrupt behavior needs to stop. People don't just give out free money to loser apartment agents.

  Business Response

  Date: 03/25/2024

  Hello ********************,
  
  We are saddened to see this complaint and appreciate the opportunity to remedy this situation. According to our records, you applied for an apartment at Latitude 33 on 3/13/24 and shortly thereafter, your recommendation was auto-declined due to a landlord collection. Per protocol, our office should have informed you that your application was denied and refunded the deposit as this fell within the 72 hour period in our policy. We apologize for the misunderstanding and will be processing a deposit refund for you as soon as possible. If you have any additional questions or would like to discuss this matter directly, please contact our office at ************** or via email at ****************************. 
  
  Sincerely,

  ***********************************

• Initial Complaint

  Date:03/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have an apartment complex, ************************* on ********** in ******* **, *****. I am a resident there. I am having issues with the property manager. I have been contacting corporate since last week and have had no response back. I have been told that *** or ***** would call me back regarding my matter. Yet nothing. I have had no electricity in my washer/dryer room. The electricity in my bathroom does not work. My partner and I called ********* the property manager on Monday, February 26, 2024 regarding the matter. This will now be 13 days without electricity. The other matter we are trying to get resolved is that ********* the property manager is wanting us to pay a pet deposit and a monthly fee of $75 for our garage which of course we dont mind paying. We have told her to invoice us first and update our lease agreement only for the reason that she initially told us to pay $300.00 with per rent of $50 a month, which I have proof on a text message. Now she claimed on Friday, February 1, 2024 that it would be $500 with the $50 pet deposit. Another is our lease amount went from $1,795 for the first 11 months of our lease agreement. Until recently on Friday, January 26, 2024 a piece of paper was left on our door our base rent would be increasing to $1,820.00 starting on March 1, 2024. Yet, on Monday, February 19, 2024 we were given a bill states our lease is $1,700.00. Since the amounts are not consistent we wanted this to be on a legal document stating the correct information. Yet, when we ask for this information she gives us attitude and changes the subject. This is our first year here and its been nothing but problems. We have been paying our rent on time and have never missed a payment. All we ask is for a legal document stating the correct amounts and exactly what were paying for. Thank you for your time and hope to hear back as soon as possible.

  Business Response

  Date: 03/11/2024

  Hello ******, 

  We are sorry to hear that you have had trouble getting in contact with the team and assure you that we are here to help. As of today, our Regional Supervisor has been in direct contact with you and addressed your concerns. We always appreciate feedback and will be sure to take yours into consideration so we can continually improve. Do not hesitate to reach out to the team if you have any further questions or concerns. 

  Sincerely,

  ***********************************

  Customer Answer

  Date: 03/11/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have leased here for 8 years and it is a rent controlled building, *************************************** In my eight years I have not contacted maintenance 1 time, I took care of all repairs myself and opted for nicer finishes when needed. About 2 years ago I felt like I was being spied on by my neighbors and a few things went missing from my apartment, on of those things was my Apple Watch which I thought that I misplaced because is showed that it was still in the building on find my, I figured it would turn up eventually and didnt give it much thought. the spying feelings got worse and I would do something in my apartment and hear my loud neighbor announce it to whomever, bizarre, so I reported it to management. And they did nothing. I know its a rent control building and Ive been there a long time and my apartment is nicer by far than any other unit there And probably cheaper than the other units but that is because I did my legally allowed 2 yearly maintenance expenditures, and never charged cannon because I felt like it balanced out and honestly didnt want to deal with the red tape.on my **** rental reporting they said my rent was 250$ more per month. I have had 2 faux evictions served from them and one real one they had to resend because the rent reimbursement came through. September 7 I had a warrant served in my apartment for all My Apple devices for child *********** which I know there was none of on my devices so I wasnt worried and I figured that since someone was stealing my wifi(which there was someone stealing my WiFi I may have been one of the only PAYING WiFi accounts in my part of that building)and that homeland security would figure that out and bring me my things back. Im not sure if any of those people were actually homeland security or not but the warrants were fake! All my Apple devices 2 computers, 2 ipads, 2 iPhones and 1 Apple Watch stolen means I cant work Im now locked out of my Apple ID, my accounts have no money in them I obviously would be late on rent, and all my data is lost everything all my photos and work, my contacts, my bitcoin, everything gone I have to completely start over and the person that took the phone has been sending messages, I get notifications of these emails and texts but when I go to read the messages they arent there. I noticed that happened with a message to my building management and i emailed them asking for here to Resend the last few emails because I wasnt sure what was being sent and they refused to, saying that i can just look at the previous messages, and either totally missing the point or just not caring and poking fun at the situation. 1/4 they abruptly changed my lock, four years prior I had put a keypad lock on and given the maintenance the code. the email sent about changing the lock on the day of, said nothing at all about giving me a key I was already moving so fortunately i wasnt on the street but I didnt feel safe going back in there after it was broken into, on the 21st I went back to the apartment with police on the phone and the apartment was absolutely trashed. Things were stolen it is a nightmare! I dont know who did it and will leave it to the police to find out but its just a horrific situation that doesnt seem to get better, all my emails I send to police seem to somehow get blocked or not to show up. My car was vandalized twice and nothing ever came of the two police reports I filled out for those incidents. Its hard to believe that these are all unrelated and I just have insanely bad luck, I guess thats possible but if that is the case shouldnt my building manager be horrified by this situation too? I mean this was a violent act not just burglary resend Im never going back there because its scary now. I had to send my boyfriend to get my mail. This is my experience I hope its not like this for everyone and Im writing this as half complaint and half the only way I know how to get in touch with any management that might give a ****.

  Business Response

  Date: 02/12/2024

  Hello *****, 
  We are saddened to see this complaint and assure you that we are very sorry to hear about these recent events. Our team is here to assist you with anything that is within our control; unfortunately, many of these matters that you are discussing fall outside of our control. We encourage any residents who believe they are the victim of a crime to contact the police directly and we will assist the police with investigations in whatever way possible. Our team has attempted to contact you directly multiple times, to discuss how you have not paid rent in two months, but have found you to be unresponsive. Our team has unfortunately been forced to move forward with an eviction. We truly wish you the best and encourage you to seek assistance wherever appropriate.  

  Sincerely,

  Vannesa