Business ProfileforRed Fox Powersports

12 December 2023- Purchased motorcycle (order# *********) from the companies website and included below the confirmation receipt that was provided. Was shipped to me and received the motorcycle 16 December 2023 fully assembled. When I turned on the motorcycle and attempted to put in first gear I could hear grinding sounds and each time you engaged clutch to switch gears you could hear grinding. Also, rear tire starts to shake really bad once in high third and fourth gear to the point you cant safely ride it and have to get off the motorcycle. The following Monday (18 Dec) I called the companies customer service number *************) and was told all technician's were busy helping other customers and one would call me back shortly. No one reached out to me so the following day I called again and was told sorry for any inconvenience and once technician is available they will call me. Again, no one ever called me back so i filled out a warranty request form (confirmation received included) on 20 Dec ************************************************************** back regarding my warranty request. After a couple of days I submitted a review and it has never shown up on their site. My husband also submitted a review which also never showed up on their site. I submitted another warranty request form on 07 Jan 24 and still have not heard any response from this company. My possible options for resolution are a full refund since it hasn't worked/ran since I received the bike or replace within your inventory a different style sports bike that maintains same tire size and higher power engine.