Business ProfileforRiverside Metro Auto Group, LLC

I am writing to formally file a complaint regarding the unsatisfactory service I received at Riverside Hyundai concerning my 2012 Hyundai Veloster. On 2/19/2024 , I brought my vehicle to their facility due to a starting issue and encountered significant inconvenience and financial burden as a result of their actions.Upon arrival, I was charged $91 for diagnostics, which I expected to be a standard procedure. However, I was shocked when I was presented with a quote of $13,000 to replace the entire harness of my vehicle. Despite my clear communication that I am a student with financial constraints and my primary concern was to have my car operational, Riverside Hyundai persistently attempted to persuade me into purchasing a new vehicle from their dealership.Unfortunately, Riverside Hyundai failed to address my concerns adequately and did not conduct a thorough diagnosis. It was only when I decided to seek assistance elsewhere and towed my vehicle to a local shop that the actual issue was identified. The problem was a faulty crankshaft sensor, a relatively minor repair that did not warrant the exorbitant expense proposed by Riverside Hyundai.This experience has caused me significant inconvenience, financial strain, and loss of trust in Riverside Hyundai's integrity and professionalism. Therefore, I am requesting compensation for the following:Reimbursement of the $91 diagnostic fee charged by Riverside Hyundai.Reimbursement for any expenses incurred as a result of Riverside Hyundai's misdiagnosis and unnecessary repair quote.Compensation for the time and effort expended in resolving the issue at a different establishment.Compensation for the distress and inconvenience caused by Riverside Hyundai's actions.I kindly request that the BBB investigate this matter and facilitate a resolution that includes fair compensation for the damages incurred.