Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been going through so much with this school and its not good. I attended in march of 2022. About 3 months later my instructor gets laid off and im told i cant come back to my program for 2 months. In October of 2022 i do all my paperwork, my application, live scan, the picture, all the required stuff in about my 5 MOD (month). I turned it in and completed it early because my sister in law also attended this school and also Pharmacy Technician program and her paperwork kept getting lost. January of **************************************************************************************************************************************** a file cabinet along with other students. So im told i have to redo everything as well as self query which the school didn't want to pay for it. I thought that wasn't right on your their part. Then i get a email from the *********** around May 2023 telling me the application i sent in was the wrong version. I was handed an application that was 5 versions old by someone at that school. I redo the application & the correct version in May. Finally after months state responded to me and this was only about 2 weeks ago. They tell me i still need the correct version of the application and to fix page 3 but i did this back in May 2022. On 8/19/23 i check my mailbox and i have a letter from the state board telling me my fingerprints and SSN are incorrect, I need to send in a copy of my driver's license. I had someone make a copy of it for me on campus. How can this be incorrect? Ive been so angry about this whole situation. I cant work because i don't have my technician license.I have forgot half the stuff i learned in my program. I feel like this was all a waste of my time and the $10,000 i am paying.Everytime i call there is always someone new working in what i need help with so stuff is always getting lost and the staff doesn't know what to do when im asking them questions. No one has helped me at this campus.

  Business Response

  Date: 08/28/2023

  August 28, 2023
  
  Better Business Bureau of ******************
  Attn:  Ms. ********************************************************************** ** 93301
  
  CASE ID#: *****************************- #********
  
  Dear ****************-

  Thank you for providing us with an opportunity to respond to complaint #********, submitted by ********************************* to the Better Business Bureau (BBB). ******************** enrolled into the ******** Technician (PT) program at UEI College- ********* ** (***) on March 28, 2022. ******************** was on Leave of Absence (LOA) as of June 23, 2022 and returned on July 27, 2022.  ******************** graduated from the program on January 16, 2023.

  ******** Technician Licensure Process

  After the student has successfully completed 240 hours of class instruction, the student can begin the PT Licensure process.  To start the process, the student must have a sealed official high school completion transcript, a passport photo, live scan fingerprints, a completed board application and a signed self-query.  Typically,the **************** ***** of ******** Licensing (the *****) process takes six to twelve weeks after submission.
  The PT program is comprised of eight modules (courses) and a 120-hour externship in the field.  During the first three modules, the student meets with the PT licensing specialist and is provided with a *** licensing packet and licensing to-do list.  By the fourth module, the student must obtain a sealed high school transcript. The student is to bring their sealed transcript to the PT licensing specialist at the School.
  By the sixth module, the student is provided with a Live Scan Application and a voucher.  The student completes the application and brings the completed live scan to the PT licensing specialist.  The student is also advised to bring their ********** of ***** Vehicles driving record if they have any outstanding tickets.  If the student has past criminal charges, they will need to provide certified copies of court documents demonstrating that the student has fulfilled their court obligations.  The student must also schedule an appointment with the Schools PT licensing specialist to have their passport photo taken.

  The student must also complete the Self-Query document and provide it to the Schools PT licensing specialist.  However, the student should be aware that the Self-Query is only good for two months from the date of completion.  Once the student has provided all of the documents to the Schools PT licensing specialist, the students document and application will be mailed to the Schools corporate office for submission and payment of the licensing fees.

  Ms. ********* Documents and Application were Submitted in January 2023

  ******************** claims that the School did not send her application and documents to the ***** in January 2023.  This statement is inaccurate, as the Schools records confirm that Ms. ********* application and documents were submitted in January 2023.

  The **************** ***** of ******** Licensing Updated the Application Without Notice

  In May 2023, the School was made aware that all applicants were required to provide an updated pharmacy application.  ********** had not been notified by the ***** that there was a new version of the application.  ******************** completed the new application as requested, and it was mailed to the ***** for processing on May 4, 2023. 

  ********** has Submitted Payment for Ms. ********* PT License

  ******************** claims that the School didnt want to pay her PT license fees. **********s ****** Service team members have confirmed that ******************* was never advised that the School would not pay for her license.  ********** covers license application fees for PT students who have completed their application.  ********** has submitted payment to the ***** on behalf of *********************

  The ***** Process is Typically Between Six to Twelve Weeks Before Completion

  In her complaint, ******************** claims that after months [the] state responded to me.  This is accurate, as the ***** licensure process can take up to twelve weeks after submission.  Therefore, a student may wait several months before receiving a deficiency notice from the ***** regarding any missing or incorrect documents.

  Fingerprints/Live Scan Application is Completed by the Student with a Third-Party Vendor

  ******************** claims that she was required by the ***** to redo her fingerprints/Live Scan as my fingerprints and SSN are incorrect.  Students are required to complete their fingerprints/Live Scan application and obtain fingerprints/Live Scan through a 3rd party vendor.  As such, this is not under the Schools control.  Once the School submits the licensure application and fees to the *****, the ***** communicates only with the student.  ********** Services team reached out to ******************** on August 22, 2023 and requested that she meet with the School on August 23, 2023 to discuss her licensure concerns.  During the phone conversation with ******************* on August 22, 2023, she confirmed that she had completed her Live Scan application but did not review the application for accuracy before submitting it to the School.  ******************** confirmed that the social security number was incorrect due to her error.  As part of the discussion with the student,******************** confirmed that she was satisfied with the level of job search assistance provided to her by the ****** Services team. 

  ********** Services Team has worked with ******************** on Several Occasions

  ******************** states no one has helped me at this campus.  ********** Services Team has provided assistance to ******************** on multiple occasions,assisting her with the licensing application, self-query and resubmitting her corrected application to the *****. ****** Services Specialist ************************************* has been in communication with ******************** several times regarding job leads and providing job search assistance.  ************************************* has been assisting ******************** to search for a pharmacy clerk position until her license was completed and approved. On August 22, 2023 ******************** spoke with ************************************* to schedule the appointment on August 23, 2023 to review her licensure paperwork and determine how the School can best assist her.

  Ms. ********* ******** Technician License was Approved after August 23, 2023

  Following her meeting with ************************************, ******************** submitted a new copy of her drivers license to the *****.  The ***** quickly confirmed Ms. ********* identity and her pharmacy technician license was promptly issued to her.  As ******************** is now a licensed ******** Technician, the School will shift their employment focus toward available pharmacy technician opportunities for the graduate.

  ******************** may ******* Skills Refresher Training at any Time

  In her complaint, ******************** claims I have forgot[ten] half [of] the stuff I learned in my program.  Graduates are always welcome to participate in refresher training to either brush up on their program skills or increase their proficiency.  ******************** may contact ******************, the Director of Education at ************** or via email at **************** to schedule refresher training.

  At this time, we have provided a response to Ms. ********* concerns. Please do not hesitate to contact me if you have any questions.

  Sincerely,
  ***************************
  Regulatory ********** Communications Specialist

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student transfer from *** ****** ** campus. Upon the phone call before transfer I was told I could finish my externship out here in **********. I moved to ********** and enrolled with ********* campus. During this process I learned that all my hours worked would be a lost and I would have to complete a class all over again. I completed the class and went to externship but I am suffering greatly. As a student I felt let down because I have no support. I have requested to speak with Higher authority to see if I can get an exception and received credited hours I completed in *** ****** The reason for my request is I am homeless trying to get a job and I undergoing some health issues. With the added hours I can continue to employment and provide for my family and also take care of my health. Since starting externship I have been fired numerous times for attendance due to extenuating circumstances that have occurred and mental health . I JUST NEED A HEAD DIRECTOR OR SOMEONE TO CONTACT ME or help me navigate with my concerns.

  Business Response

  Date: 06/14/2023

  June 14, 2023
  
  Better Business Bureau of Central **********
  Attn: Ms. ****** *******
  **** ** **** ****
  ******* ** *****
  
  CASE ID#: ********* **** ******
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Mr. **** ******
  to the Better Business Bureau of Central ********** (“BBB”).  Mr. ****** initially enrolled into the Medical
  Assistant (“MA”) program at United Education Institute- Las Vegas (“Las Vegas”)
  on October 26, 2020 and was withdrawn from the program on February 25,
  2022.  Mr. ****** then enrolled into the
  MA program at UEI College- ********* (“UEI-Riverside”) on January 30, 2023 and
  is currently participating in the program.

  Mr. ****** Must Complete a
  Minimum of 25% of the Program at UEI- Riverside

  Mr. ****** states that he was
  advised that if he transferred from the United Education Institute-Las Vegas
  campus to the UEI-********* campus, he would be required to complete all of the
  externship hours for the MA program at the ********* campus.  This is accurate.  To comply with our policy and accreditation
  requirements, Mr. ****** is required to take one module (******-*** Psychology
  and Special Senses) and also complete all of the 250-hour externship
  requirement at the ********* campus to successfully complete the program. Mr.
  ****** is currently participating in the externship portion of his educational
  program.

  UEI-********* Administration
  have Reached Out to Mr. ******

  Prior to receipt of Mr. ******’s
  complaint, we were unaware that he wished to speak with a School
  Administrator.  Upon receipt of the
  complaint, the School’s Director of Career Services, Ms. ***** ******* and the
  Campus President, Mr. ***** ***** have reached out to Mr. ****** to discuss his
  concerns.  On June 13, 2023, Ms. ******* spoke with Mr. ****** and discussed his concerns regarding the transfer of
  credits. Mr. ****** indicated that he now understands the situation and will
  work toward completion of his externship. 
  The School appreciates the
  opportunity to have met with Mr. ****** to help him understand the requirements
  for successful completion of his educational program.  At this time, we have provided a response to
  Mr. ******’s concerns.  Please do not hesitate
  to contact me if you have any questions.

  Sincerely,
  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to contact corporate regarding a purchased copy of my diploma . it said 4-6 weeks wait time still till this date i have not received a response . i called numerous time nobody answers the corporate number specially for my request, they have not responded to my email , i need a copy of my diploma . this is affecting me not being able to provide this for employment. i have contacted the school they are not able to help me. everyone is giving me the run around .

  Business Response

  Date: 05/30/2023

  May 30, 2023
  
  Better Business Bureau serving Central California and Inland
  Empire Counties
  Attn: ****** *******
  **** H. Street
  ***********, CA *****
  
  CASE ID#: ********- ******** *******
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms. ********
  ******* to the Better Business Bureau serving Central California and Inland
  Empire Counties (“BBB”).  Ms. *******
  enrolled into the Medical Billing and Insurance Coding (“MBIC”) program at UEI
  College- Ontario, CA (“UEI”) on November 22, 2010 and graduated from the
  program on August 5, 2011.

  The Corporate Registrar
  Processed the Graduate’s Request in April 2023

  Ms. ******* states that she
  submitted a diploma request but did not receive it.  Our records show that the Corporate Registrar
  received a request from Ms. ******* on March 14, 2023 as order #21436.  The request was processed and sent to Ms.
  *******, which should have been received by her as of April 25, 2023.

  The Corporate Registrar has
  been in Contact with the Graduate and has Issued a Diploma

  Our records confirm that we
  did not receive any additional communication from Ms. ******* regarding her
  request with the exception of an email that was received on May 22, 2023 in the
  evening, after business hours.  The
  Corporate Registrar responded to Ms. *******’s email on May 23, 2023 and
  advised her that a new copy of the diploma has been issued. The USPS tracking
  number was provided to Ms. ******* in the email.

  The Graduate May Request an
  Education Verification for a Potential Employer

  Ms. ******* states that she
  needs a copy of her diploma for a potential employer.  While we have sent Ms. ******* a copy of her
  diploma, she may also request an education verification be sent to any
  potential employers.  To request an
  education verification, Ms. ******* may contact: **************** and submit the request to be sent to a specific employer. The Corporate
  Registrar is happy to provide any education verifications requested.
  At this time, we have provided a
  detailed response and addressed Ms. *******’s concerns.  Please do not hesitate to contact me if you
  have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated from UEI in the year 2000 as a Medical Assistant. A couple years ago I lost my Diploma. On December of 2021 (order# 15245), I submitted a request for a copy of the diploma or transcript. I paid $30; it is now May 2023 and I still have not received it. I sent them a follow up email in January and still have not heard back from anyone. I have submitted a request and paid a total of $60. Unfortunately, I don't remember and I can't find the receipt for the second request. I've reached out to corporate numerous times but only get a voicemail greeting which directs people back to their website. No live person to talk to. No help at all! I really need a copy asap and a refund

  Business Response

  Date: 05/22/2023

  May 22, 2023
  
  Better Business Bureau of Central California
  Attn:  Ms. ******
  *******
  **** H. Street
  Bakersfield, CA *****
  
  CASE ID#: ********- ****** ********
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms. ******
  ******** to the Better Business Bureau (“BBB”). 
  Ms. ******** enrolled into the Medical Assistant (“MA”) program at UEI
  College- San Diego, CA (“UEI”) on June 14, 1999 and graduated from the program
  on April 15, 2000.

  The Corporate Registrar
  Processed the Graduate’s Request on January 27, 2022

  Ms. ******** states that she
  submitted a diploma request but did not receive it.  Our records show that the Corporate Registrar
  received a request from Ms. ******** on December 1, 2021.  The diploma was processed and mailed to Ms.
  ******** on January 27, 2022 via USPS First Class Mail to the address provided
  by the graduate.

  The Corporate Registrar has
  been in Contact with the Graduate and has Issued a Diploma

  Our records confirm that we did not
  receive any additional communication from Ms. ******** since the submission of
  her request on December 1, 2021.  However,
  we are happy to assist Ms. ******** with obtaining a new copy of her
  diploma.  Upon receipt of Ms. ********’s
  complaint, the Corporate Registrar reached out to her via phone and email to
  confirm her mailing address.  Ms.
  ******** responded to the Corporate Registrar on May 17, 2023 and confirmed her
  mailing address.  Upon confirmation of
  Ms. ********’s mailing address, a copy of her diploma has been sent to her.

  At this time, we have provided a
  response to Ms. ********’s concerns and the issue is resolved. Please do not hesitate
  to contact me if you have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and a handful of students have been having issues with UEIs SOAR online portal marking our assignments late, therefore marking us absent. Aside from the issues with the online portal, a concise response to the deadline of assignment due date is unclear. Admissions will say one thing and the teachers will say another. I have tried multiple times to have this addressed directly with the teacher, they tell me to talk to the main instructor, main instructor will tell me to talk to the admissions department. I'm beyond frustrated with the go-round and no one taking accountability. I have called the office and was given a number to call, I tried and I received no help. I was able to walk into the office and was told a ticket would be submitted to review this issue, I was also given a business card from the director of admissions with her email and phone and have reached out and not heard back. I have now been marked absent 23 hours and should only be responsible for 10. Our teacher has told us we could turn in assignments by Saturday, but then they will switch up and say Friday, whereas admissions will say differently. I feel regardless of what is said, admissions will just stick to their technical terms and will not do anything in regard to their misinformation from their instructors and what they are telling us. I need this issue resolved, otherwise, I will consider organizing with the student body and seeking out legal counsel and get help outside of the help I'm getting on campus. I'm asking that admission a take accountability for the incorrect information their instructors are telling us and rectify the discrepancies.

  Business Response

  Date: 05/15/2023

  May 15, 2023
  
  Better Business Bureau serving Central California and Inland
  Empire Counties
  Attn: ****** *******
  **** H. Street
  Bakersfield, CA *****
  
  CASE ID#: ********- ***** *****
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Mr. ***** ***** to
  the Better Business Bureau serving Central California and Inland Empire
  Counties (“BBB”).  Mr. ***** enrolled
  into the Electrical Technician (“ET”) program at UEI College- Reseda, CA
  (“UEI”) on February 25, 2023 and is currently still participating in the
  program.

  The Student’s Attendance
  Concerns were Thoroughly Addressed

  In his complaint, Mr. *****
  claimed that the online student portal known as SOAR (Student Online Academic
  Room”) was “marking our assignments late, therefore marking us absent.”  The School’s Vice President of Student
  Finance and Records Management, Ms. ***** ******* conducted an audit on Mr.
  *****’ attendance in SOAR and it was determined that he had not submitted his
  attendance-granting assignments according to the module schedule, causing some online
  attendance absences.  After the audit was
  completed the School’s Senior Campus President, Ms. ****** ******* spoke with
  Mr. ***** on May 5, 2023 to advise him of the findings.  Mr. ***** was advised regarding the reason
  for his online absences, making him aware that the absences occurred due to his
  late completion of assignments.  Mr.
  ***** was also advised that Mr. ******** *******, the Associate Director of
  Education, would be on campus on May 6, 2023 to review Mr. *****’ attendance in
  detail, clarify which assignments grant attendance and assist him in creating a
  schedule that will allow him to complete his assignments in a more timely
  manner.  At the end of the conversation,
  Mr. ***** indicated that he was happy with the solution and thanked Ms. *******
  for her time and assistance.
  To further prevent any
  miscommunication with Mr. *****, he was provided with contact information for
  the Education department and the Senior Campus President.  Mr. ***** was advised to closely track his
  attendance daily, to post online assignments within the deadline and
  communicate any discrepancies immediately. 

  The School did not Report a Lack of Repayment to the
  Credit Reporting Bureaus

  Mr. ***** has requested that the School provide a
  “correction to a credit report.”  The
  School has not reported an unpaid balance for Mr. ***** to the credit reporting
  bureaus.  Mr. *****’ student account is
  currently with the School and not with a third-party collection agency, and no
  negative reports have been submitted on his behalf.  The School suggests that Mr. ***** contact
  the Federal Student Aid Center at (800) 433-3243 to obtain further information
  regarding his federal student aid loan servicer to determine his repayment
  status.
  
  At this time, we have provided a
  detailed response to provide context to Mr. *****’ concerns.  Please do not hesitate to contact me if you
  have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was past due on my payments with the school but i told them i was unemployed and didnt have a job. My grandpa made a payment on dec 16 of about $230 or$300 i had until dec 17 till they close my account so i was below the 90 days. By the end of December i was working at ********’s and got my 2nd check called the school I attended and made a payment of $100 to the school. Then i got a call from the cooperate office i realized my account was closed for no reason i made up my payments and they still closed it so i get the call and i had to pay cooperate office $315 on February 14,2023 i was supposed to pay 100 on march 27 i missed my deadline two days before getting my cap and gown the uei i was attending calls and says since i havent payed the 100 if i dont pay it by that day or the next they would have to refund my money for the cap gown and i wouldnt be able to participate in the graduation. On jan 12 the school got paid 4,000 grant. So i did all that to just not graduate.

  Business Response

  Date: 04/26/2023

  April 26, 2023
  
  Better Business Bureau of Central California
  Attn:  Ms. ******
  *******
  **** H. Street
  ***********, CA *****
  
  CASE ID#: ********- ******* ********
  
  Dear Ms. *******-

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms. *******
  ******** to the Better Business Bureau of Central California
  (“BBB”).  Ms. ******** enrolled into the
  Medical Office Specialist (“MOS”) program at UEI College- Stockton, CA (“UEI”) on
  February 28, 2022 and graduated from the program on November 16, 2022.

  Ms. ******** Applied for both
  Federal Student Aid and Engaged in the Institutional Installment Program

  At the time of enrollment, Ms.
  ******** applied for a Federal Student Aid loan to assist with funding her education.  For the remaining portion not covered by
  Title IV loans and grants, Ms. ******** also entered into a retail installment
  contract.  Ms. ********’s total charges
  for her tuition and fees were $19,890. 
  Ms. ********’s student account received $12,340 in federal student aid
  loans and grants, plus an institutional scholarship of $750.  Ms. ******** entered into a retail
  installment contract  in the amount of $6,999
  to address the remaining amount not covered by federal student aid.

  Ms. ******** was aware of the
  terms and conditions of both loans, as is evident by her signature on her
  Federal Student Aid and institutional retail installment documents.  Ms. ******** was aware of her obligation to
  begin repayment for her institutional installment payments.  However, Ms. ******** still had a remaining
  balance on her institutional installment payment in the amount of $2,100.92. The
  School’s Collections Team attempted to assist Ms. ******** by accepting a
  settlement and her remaining amount was lowered to $1,575.69.  Despite having agreed to the settlement
  amount, Ms. ******** only submitted one payment toward the remaining balance on
  February 1, 2023 but has not continued with any repayment since that date.  As such, Ms. ******** is no longer eligible
  for the settlement amount as she did not maintain her payments per the
  agreement.

  Graduates are not Eligible to
  Participate in the Graduation Ceremony if they have an Unpaid Balance

  Ms. ******** states that she was
  advised that if she did not address her unpaid student account balance, she would
  not be able to participate in the graduation ceremony.  This is accurate.  Our policy is that students must be current
  with their student loan payments to receive educational services (in this case,
  to attend graduation), but that does not require that the loan be paid in
  entirety.  This policy is in full
  compliance with all federal and state regulations and is no different than most
  other accredited institutions.

  It should be noted that although
  Ms. ******** is not eligible to participate in the graduation ceremony, she was
  still deemed a graduate and the School does not prevent a graduate from
  obtaining job leads and Career Services assistance.  Additionally, the School is happy to provide
  a potential employer with an Education Verification, which confirms Ms.
  ********’s graduation from the program.
  At this time, we have provided a response
  to provide context to Ms. ********’s concerns. 
  We encourage Ms. ******** to contact the School’s Collections Team at
  ###-###-#### to address her unpaid balance. 
  Please do not hesitate to contact me if you have any questions.

  Sincerely,

  ******* ******
  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid money through their website for a copy of my diploma and transcript reports since November of 2021 and still have not received anything from them. I have also called to UEI and asked to speak to someone for help where I get transferred numerous times to end up in a voicemail with no returned called ever. I have been graduated from UEI since 2015 and never received a diploma to date.

  Business Response

  Date: 02/28/2023

  February 28, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******** ***** #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Ms.
  ******** ***** to the Better Business Bureau (“BBB”).  Ms. ***** enrolled into the Medical Assistant
  (“MA”) program at UEI College- Riverside CA (“UEI”) on February 26, 2015 and
  graduated from the program on October 24, 2015. 
  

  
  
  

  Ms. ***** has a Remaining
  Balance on her Student Account

  
  
  

  At the time of her enrollment, Ms.
  ***** agreed to her responsibility for repayment of her educational
  expenses.  Although Ms. ***** graduated
  from the program over seven years prior, she still has a remaining balance on
  her student account in the amount of $3,229.50. 
  As stated in the Enrollment Agreement signed by Ms. ***** on February 5,
  2015, “The diploma will be issued after the completion of the entire program
  and all tuition and fees are paid in full.” As Ms. ***** has a remaining
  balance on her institutional private loan, she is not eligible to receive a
  copy of her diploma until she has addressed the remaining balance. 

  
  
  

  Ms. *****’s Transcripts Were
  Issued to her on March 24, 2022

  
  
  

  Ms. ***** submitted a diploma
  request on March 10, 2022.  As Ms. *****
  still had a remaining student account balance, she was unable to receive a copy
  of the diploma.  However, the Corporate
  Registrar issued an Official Transcript to Ms. ***** on March 24, 2022, which
  was mailed to the same address as contained in Ms. *****’s current
  complaint.  To ensure that Ms. ***** has
  received her transcript, the Corporate Registrar has sent a second transcript
  to her on February 24, 2023, USPS Tracking #******************41. 

  
  
  

  Communication from Ms. *****
  has not been Received by the Corporate Registrar

  
  
  

  In her complaint, Ms. *****
  states that she “called UEI and asked to speak to some for help where I get
  transferred numerous times to end up in a voicemail with no returned call
  ever.”  The Corporate Registrar has not
  received any communication from Ms. ***** either by phone at ###-###-#### or
  email at ********************@IECColleges.com.
  Ms. ***** may contact the Corporate Registrar by email or phone to address any
  additional questions she may have regarding her transcripts and diploma.

  
  
  

  At this time, we have provided a
  response to Ms. *****’s concerns. It is suggested that Ms. ***** speak directly
  with the School’s Collections Department at ###-###-#### to address her
  remaining balance on her student account. 
  Please do not hesitate to contact me if you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  
  The times I was out I was suppose to be out due to work related injury I have proof of Uei knowing about that and COVID Dec of 22 I have proof of results and Uei knowing about that as well they were suppose to put me out on leave and not drop both times 

  Business Response

  Date: 02/21/2023

  February 21, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** *. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******* ******- #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #********, submitted by Mr. *******
  ****** to the Better Business Bureau (“BBB”). 
  Mr. ****** enrolled into the Electrician Technician (“ET”) program at
  UEI College- Riverside CA (“UEI”) on May 25, 2022 and was initially withdrawn
  from the program on August 19, 2022 due to violation of the School’s attendance
  policy.  Mr. ****** was re-entered into
  the program on August 29, 2022 and was dismissed from the program on January 5,
  2023 due to exceeding the Maximum Timeframe for program completion.

  
  
  

  Mr. ****** Exceeded the Maximum
  Time Frame to Successfully Complete the Program

  
  
  

  In his complaint, Mr. ******
  claims that he “didn’t get to complete my courses due to scheduling.”  This statement is in accurate.  The ET program is comprised of nine modules
  (courses), for a total of 36 credits. 
  Students must successfully complete all modules in the program to graduate.  During the educational program, if a student
  fails a module they must successfully repeat the module.  However, students must successfully complete 36
  credits within the Maximum Time Frame (“MTF”). 
  MTF is a requirement by the U.S. Department of Education.  Students who receive federal student aid
  cannot exceed the maximum time frame and continue with receiving federal
  funding for their education.  MTF was put
  in place by the U.S. Department of Education to ensure that students
  successfully complete their chosen course of study within a reasonable time
  frame and puts limits on the amount of excessive credit attempts.  Once a student exceeds MTF in their program,
  they are not eligible to return to the program using additional federal student
  aid.

  
  
  

  In Mr. ******’s situation, he has attempted 24 credits but
  has only successfully completed 4 credits. Mr. ****** has attempted the
  EL21-130 Flexible Cables/Conduit Bending and Raceways module three times and
  has failed the module on all three of these attempts.  Mr. ****** has also attempted EL21-120
  Introduction to Electrical Theory twice but has not successfully completed the
  module on either attempt.  As such, Mr.
  ****** has exceeded the maximum time frame and was withdrawn from the program
  per the U.S. Department of Education’s requirements.

  
  
  

  Students Maintain Attendance to Pass Each Module

  
  
  

  During his module attempts, Mr. ****** was absent from class
  due to illness.  Students must maintain
  attendance to complete each module successfully and graduate from the
  program.  Although Mr. ****** states that
  he was absent due to illness, it was necessary that he still meet the program
  attendance requirement.  Mr. ****** was
  provided the opportunity to make up missed lab classes and submit coursework
  online to continue posting attendance in his program.  However, Mr. ****** did not participate in
  these opportunities and did not successfully pass each module. The following
  attempts to reach out and provide assistance to Mr. ****** are provided below:

  
  
  

  ·       
  November 16, 2022- An attendance notice was sent
  to Mr. ****** from the Director of Education, stating “Please take this email
  seriously as I do not want to see you get dropped from your program and be
  stuck with a huge debt and no program diploma. 
  Once you are dropped you will be expected to begin paying back your
  loan.” Mr. ****** did not respond.

  
  
  

  November 28, 2022- A failed module notice was
  sent to Mr. ****** from the Director of Education, stating “You have until this
  Wednesday (11/30/2022) to submit any missed SOAR assignments or late
  work…please understand, you will be designated as an MTF student for the
  remainder of your time here at UEI.  If
  you fail this current mod[ule] you will be automatically dismissed.”

  
  
  

  November 30, 2022- Mr. ****** finally responded
  to the two prior emails sent to him previously from the Director of Education,
  stating “I contacted my instructor, since yesterday I haven’t received a call
  back, what should I do?”  The Director of
  Education, Ms. ******* responded immediately to Mr. ******, stating “Please
  show up to campus so that someone can print out all of your missing assignments
  or so you can make up any missed labs. 
  We were informed today that the deadline to change grades is [this]
  Friday because of the holiday last week. 
  Please don’t waste this opportunity.” 
  Mr. ****** responded, “Should I show up tomorrow morning?” and Ms.
  ******* replied, “Yes, come in tomorrow and meet with [the instructor] Mr.
  Garcia.”  Mr. ****** confirmed that he
  understood the directions and stated “Copy. Thank you.”

  
  
  

  November 31, 2022- Mr. ****** emailed Ms.
  ******* in the morning, stating “Mr. ****** hasn’t been answering me…[I am]
  trying to get him to allow me to finish my work.”  Mr. ****** did not come to the School as Ms.
  ******* had suggested.  Mr. ****** ceased
  contact with Ms. ******* after his email was received.

  
  
  

  December 7, 2022- Ms. ******* emailed Mr. ******
  stating, “At the moment, you have a grade of zero in the current mod[ule].  You also have missed 23 hours of class.  We are almost done with 2 units in this mod
  so far.” Mr. ****** did not respond to Ms. *******.

  
  
  

  December 13, 2022- Mr. ****** contacted Ms.
  *******, stating “Hey this is *******, I have COVID, I found out yesterday.
  I’ve even [been] sick for a week tho[ugh] here are my results.” Ms. *******
  responded shortly after stating, “I am sorry to hear about you having
  COVID.  You can keep posting [coursework]
  on SOAR [the student online portal] to have your attendance updated.  But you will have to come into lab next week
  if you are feeling better.  Remember, you
  can always come in on a Friday to make up the missing labs.”  Mr. ****** did not respond.

  
  
  

  January 5, 2023- As Mr. ****** did not return to
  the School to make up missing coursework he was dismissed from the
  program.  Mr. ****** did not remain in communication
  with the School.

  
  
  

  January 12, 2023- Mr. ****** contacted Ms.
  ******* claiming, “I was contacting you because I was terminated from my
  program, I finished all the assignments and I had come in to make up
  labs.”  Although Mr. ****** claimed that
  he had completed his makeup work, he had not successfully completed all of the assignments
  nor all of the labs classes required within the time period allowed. As Mr.
  ****** was dismissed from the program and had reached MTF, he was no longer eligible
  to attend the program and receive federal student aid funding due to the U.S.
  Department of Education regulations.

  
  
  

  Federal Student Aid Funding is
  not Sent to the Student Directly

  
  
  

  Mr. ****** claims that his
  federal student aid funding was “taken from me twice already.”  It appears that Mr. ****** has misunderstood
  his financial aid funding.  At the time
  of his initial enrollment into the program, Mr. ****** was eligible to receive
  federal student aid loans and grants as well as a private institutional loan
  and institutional scholarship.  All
  financial aid funding is sent to the School to address the student’s account
  balance.  Financial aid funding is not sent
  directly to the student.  Mr. ******’s
  Federal student aid funding was provided to the School in two
  disbursements.  The School received the
  first disbursement during Mr. ******’s initial enrollment. 

  
  
  

  When the Mr. ****** was withdrawn
  the first time from the program on August 19, 2022, the School was required to
  return any unused funding to the lender. 
  Upon re-entry into the program on August 29, 2022, the School was
  required to request the second disbursement to cover the remaining portion of
  Mr. ******’s tuition expenses for the rest of the program.  It appears that Mr. ****** is under the
  impression that the School received double the funding for his program.  This is inaccurate, as the School received
  only one full amount of tuition funding, but it was split into two separate disbursements.

  
  
  

  Students that Re-enter Their
  Program are Eligible for a “Back to School” Scholarship

  
  
  

  Mr. ****** states that the School
  “Told me to give them $2,000 because financial aid won’t allow me to take my
  money.”  This statement is
  inaccurate.  At the time of Mr. ******’s
  re-entry into the program on August 29, 2022, he was eligible to receive a
  “Back to School” Scholarship in the amount of $2,000.  The Scholarship is not paid directly to the
  student.  Instead, the Scholarship is
  awarded to the student’s account upon graduation and is intended to be applied
  toward the student’s tuition balance. 
  Mr. ****** was aware of this information when he read and signed his
  UEI/FCC Institutional Scholarship Program Student Application and
  Acknowledgement on August 29, 2022.  Mr.
  ******’s signature confirms that he was aware that “Scholarships are
  non-refundable to the student.” 

  
  
  

  At this time, we have provided a
  response to Mr. ******’s concerns. Please do not hesitate to contact me if you
  have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

  Business Response

  Date: 02/28/2023

  February 28, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: ******* ******- #********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to the rebuttal for complaint #********, submitted
  by Mr. ******* ****** to the Better Business Bureau (“BBB”).  As stated in our previous response, Mr. ******
  enrolled into the Electrician Technician (“ET”) program at UEI College-
  Riverside CA (“UEI”) on May 25, 2022 and was initially withdrawn from the
  program on August 19, 2022 due to violation of the School’s attendance policy.  Mr. ****** was re-entered into the program on
  August 29, 2022 and was dismissed from the program on January 5, 2023 due to
  exceeding the Maximum Timeframe for program completion. As we provided a full
  explanation in our previous response, the School will limit this rebuttal
  response only to those statements which have not been responded to previously
  or need further clarification.

  
  
  

  Mr. ******’s rebuttal states that
  he was “suppose[d] to put me out on leave and not drop [me] both times.”  Mr. ******’s student record confirms that he
  had an official Leave of Absence which began on September 27, 2022 and ended on
  October 26, 2022.  This Leave of Absence was
  after Mr. ******’s initial withdrawal from the program on August 19, 2022 and
  subsequent reentry into the program on August 29, 2022. Additionally, Mr. ****** returned from his
  Leave of Absence on October 26, 2022 and attended the program until his final
  dismissal on January 5, 2023.  As stated
  previously in our initial response, the School attempted to work with Mr.
  ****** to provide opportunities to make up his missed lab classes and online
  course work, however he did not successfully complete this requirement. Mr.
  ****** exceeded the Maximum Time Frame to successfully complete the program and
  was withdrawn from the program per the U.S. Department of Education
  requirements.

  
  
  

  At this time, we have provided a
  response to Mr. ******’s rebuttal. Please do not hesitate to contact me if you
  have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been exposed twice this year to covid by a student at uei and each time I got covid the staff has knowingly allowed students who had covid back to school with in 3 days of testing positive iam missing work and money due to there neglect to care about the students the failed to protect us

  Business Response

  Date: 01/09/2023

  January 9, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** *. Street

  
  
  

  ***********, CA *****

  CASE ID#: 18****97- ******* ****

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18****97, submitted by Ms. ******* ****
  to the Better Business Bureau of Central California (“BBB”).  Ms. **** enrolled into the Dental Assistant
  (“DA”) program at UEI College- ***********, CA (“UEI”) on April 26, 2022 and is
  still enrolled the program.

  
  
  

  The School has a Specified
  COVID-19 Policy which is also in Place at all Campuses in the UEI System

  
  
  

  The School has implemented a
  mandatory vaccination policy which requires all staff and faculty to have been
  vaccinated.  Students and colleagues are
  required to wear a mask at all times when inside the campus and in groups of
  two or more.  Students are also
  encouraged to get vaccinated, both for health reasons and in anticipation of
  requirements of student externship and potential employers.  The School continues to monitor all CDC,
  state, county and city health guidelines as developments occur.

  
  
  

  The School Follows the CDC
  COVID-19 Guidelines for Returning to School

  
  
  

  In her complaint, Ms. **** claims
  that she “was exposed twice this year to COVID by a student at UEI.”  Ms. **** further claims that the “staff has
  knowingly allowed students who had COVID back to school within in [three] days
  of testing positive.”  Ms. ****’s claim
  is inaccurate and in need of clarification. 
  The School follows the CDC guidelines and in order to return to school: A
  student must provide either a negative test result or can return five days
  after testing positive for COVID-19 if the student has been fever free for
  twenty-four hours (without the use of medication and symptoms are
  improving).  Students are not allowed to
  return prior to five days after testing positive with COVID-19. And, as
  previously stated, students must wear face masks at all times.

  
  
  

  Due to the nature of the COVID-19
  virus, it is difficult to pinpoint the origin of how one has contracted the
  virus and by whom.  Ms. **** has not submitted
  sufficient information to conclude that she obtained COVID-19 from a fellow
  student.  Ms. **** could have contracted
  the virus from anyone, anywhere.  However,
  the School continues to follow all CDC guidelines to maintain a safe and
  healthful environment for all involved.

  
  
  

  At this time, we have provided a response
  to provide context to Ms. ****’s concerns. 
  Please do not hesitate to contact me if you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response , The statement made by UEI is false. I have supporting text and documents  to state UEI is with holding My diploma due to failure of payment. ****** ******* is the person that is holding transcripts and diploma 
  

  
  

  Business Response

  Date: 01/09/2023

  January 9, 2023

  
  
  

  Better Business Bureau of Central California

  
  
  

  Attn:  Ms. ******
  *******

  
  
  

  **** H. Street

  
  
  

  ***********, CA *****

  
  
  

  CASE ID#: 18****85- ******** ********

  
  
  

  Dear Ms. *******-

  
  
  

  Thank you for providing us with an
  opportunity to respond to complaint #18****85, submitted by Mr. ********
  ******** to the Better Business Bureau (“BBB”). 
  Mr. ******** enrolled into the Electrician Technician (“ET”) program at
  UEI College- Riverside CA (“UEI”) on January 27, 2022 and graduated from the
  program on November 17, 2022.

  
  
  

  Mr. ******** is Responsible
  for Repayment of his Educational Loans

  
  
  

  At the time of his enrollment,
  Mr. ********’s total program costs were $21,500.  Mr. ******** was awarded $9,402 in federal
  student aid loans and $6,495 in Pell Grant funding.  Mr. ******** was also awarded an
  institutional scholarship of $750.  To
  address the remaining balance not covered by federal loans and grants, Mr. ********
  applied for a private loan in the amount of $4,853.  In addition to completing an application for
  his federal student aid, Mr. ******** also completed an application for an
  institutional private loan. Mr. ********
  was made aware in his Enrollment Agreement that he was responsible for
  repayment of his educational expenses. 

  
  
  

  The School does not Withhold Transcripts
  or Education Verifications for Potential Employers

  
  
  

  In his complaint, Mr. ********
  claims that the School will not provide him with his diploma, due to an unpaid
  balance on his student account.  Mr.
  ******** has not submitted a payment toward his student account balance since
  November 7, 2022.  Mr. ******** currently
  has a payment amount of $359.14 that is past due.  The School suggests that Mr. ******** contact
  Mr. ****** Vavinck at (951) 300-5516 to address his unpaid student account
  balance.

  
  
  

  It is the School’s policy that
  students must be current with their loan payments to receive a copy of their
  diploma.  However, Mr. ******** is
  eligible to obtain a copy of his transcript which demonstrates that he has
  successfully completed the ET program.  Additionally,
  the School is happy to provide a potential employer with an Education
  Verification, which also confirms Mr. ********’s graduation from the
  program.  Mr. ******** may contact the
  School’s Campus President, Mr. ***** ***** to request a copy of his transcript
  and to discuss any additional concerns. 
  Mr. ******** may also direct any potential employer to complete an
  Education Verification request via ********************@ieccolleges.com
  to confirm his graduation from the ET program. It should be noted that receipt
  of transcripts and/or the Education Verification are typically accepted by all
  potential employers as proof of a graduate’s status.

  
  
  

  The School Respectfully Declines Mr. ********’s
  Refund Request

  
  
  

  Mr. ******** enrolled into the
  program, agreed to financial arrangements with his lenders, attended classes
  and graduated from the program. As the School has fulfilled its obligation, we
  respectfully decline Mr. ********’s request for a refund.

  
  
  

  At this time, we have provided a
  response to Mr. ********’s concerns. Please do not hesitate to contact me if
  you have any questions.

  
  
  

  Sincerely,

  
  
  

  ******* ******

  
  
  

  Regulatory
  Compliance Communications Specialist