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Business Profile

Business School

U S Colleges

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for U S Colleges's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon signing up to start my education for BOA classes the customer **** made promises after I graduated UEI staff would continue to make sure they would provide me with employment. They never did keep their promise.

      Business Response

      Date: 09/09/2024

      September 9, 2024

      Better Business Bureau serving ******************
      Ms. ***************************
      **************************************************************************************

      CASE ID#: ********- ***************************

      Dear ****************,

      Thank you for providing us with an opportunity to respond to complaint #********, submitted by ******************************* to the Better Business Bureau (BBB) serving *******************  ****************** began the ****************************** (BOA) program at UEI College- ****** (UEI) on August ******* and graduated from the program on May 6, 2019. 

      Placement Assistance is Available to Graduates but not Promised or Guaranteed

      In her complaint, ****************** claims that the school made promises after I graduated UEI staff would continue to make sure they would provide me with employment.  They never did keep their promise.  It should be noted that graduates are eligible for placement assistance services, however placement is never promised nor guaranteed.  At the time of her enrollment, ****************** signed her Enrollment Agreement, stating she understood and agreed that upon graduation Placement assistance will be provided.  However, no school can ethically promise or guarantee placement to any student or graduate.  ****************** also agreed that with the statement that she, received a copy of the current school catalogI agree to abide by the schools rules and regulations as stated in the catalog.  The school catalog received by ****************** also contains the statement, No school can ethically promise or guarantee a job.  However, UEI College does provide assistance with resume writing, interviewing techniques, job-search skills,arranging appointments for job interviews and subsequent follow-up.  Therefore, ****************** was aware prior to starting her program that placement was not guaranteed. 

      ****************** was Hired in her Career Field on October 31, 2019

      While ****************** contends that she did not receive placement assistance, our records show that she was hired by Spherion Staffing as an Office Assistant on October 31, 2019.  Ms. ******** employment was verified in writing by the Spherion Staffing Manager on December 11, 2019.  ****************** was still employed at the time of the verification.  Additionally, Ms.******** employer completed an Employer Survey on October 31, 2019, indicating that ****************** was able to demonstrate her core skills, had good work habits and met the expectation of the employer. The employer also indicated that they were satisfied with Campus Career Services Assistance.

      ****************** May Request Current Placement Assistance

      The schools records do not indicate any contact or request for further career assistance since her employment was verified in 2019.  As the school has not received a request from ****************** for placement assistance since 2019, the school was unaware that ****************** needed assistance to obtain a new place of employment.  Notwithstanding this claim, if ****************** is interested in obtaining current placement assistance, she is asked to contact the Associate Director of Career Services,***************************** in the Career Services department at **************. 

      At this time, the school has provided a detailed response to the complaint.  If you have any further questions, please do not hesitate to contact me.

      Sincerely,
      ***************************
      Regulatory ************************* Specialist

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to school at uei college the campus in ****** **, ********** is there main campus headquarters though that's why I used that address because ****** location wasn't on the list if schools since this 1 at the time of enrollment had only been open less than 1 yr. I got enrolled in the medical billing & coding program was told that I would get a certificate after graduation I've graduate in March 2023 an was told MBIC grads don't get certificate I feel lied to as I'm still paying a loan to this school but get no certificate for all the hard work I have done completing a Externship which I lost hrs at wrk for 3 mnths. I would like you to look into this as I feel this is wrong.

      Business Response

      Date: 01/03/2024

      January 3, 2024

      Better Business Bureau
      Attn:  *************************
      **************
      ***********, ** 93301

      CASE ID#: ********- ***************************

      Dear ****************,

      Thank you for providing us with an opportunity to respond to complaint #********, submitted by Ms. *************************** to the Better Business Bureau (BBB).  ************ enrolled into the Medical Billing and Insurance Coding (****) program on May 25, 2022 and graduated from the program on March 28, 2023.

      ************ was Advised of Diploma Program at the Time of Enrollment

      In her complaint, ************ claims that during enrollment she was told that I would get a certificate after graduation.  ************ further claims that she was advised that **** grads dont get [a] certificate.  On the first page of the Enrollment Agreement ************ reviewed and signed during the enrollment process, it expressly states that the **** program is a diploma program. Therefore, a diploma is awarded upon successful completion of the program if the graduate has met all educational and financial obligations. The School Catalog provided to ************ at the time of enrollment also states, A diploma will be awarded upon graduation.

      Professional Certifications are Optional and are Not Required for Employment

      The **** program is designed to provide graduates with the skills necessary to obtain entry-level employment in their field. The program does not provide professional certification.  Professional certification is an optional step that the graduate can choose to pursue after graduating from the program.  To obtain certification, the graduate must successfully complete an exam such as the Certified Billing and Coding Specialist (CBCS) exam through the National Health ****************** (***).  Graduates that are interested in pursuing certification may contact the *** directly for information on the certification process. It should be noted that professional certifications are not required for employment.

      Graduates must be Current with their Financial Obligations to Receive a Diploma

      The schools policy is that students must be current with their loan payments for diploma requests but the policy does not require that the loan be paid in entirety.  This policy is in full compliance with all federal and state regulations and is no different that most other accredited institutions.  ************ was advised via her signed enrollment agreement that the Diploma will be issued after the completion of the entire program and all tuition and fees are paid in full. 
      ************ currently has an unpaid student account balance of $308.91, which is past due over thirty-five days.  Although ************ is not eligible to receive a copy of her diploma until she addresses her student account balance, the School is happy to provide an Education Verification for any potential employer. It should be noted that Education Verifications are typically accepted by all potential employers as proof of a graduates status. *********** may request an Education Verification at: transcript.uei.edu.  ************ may also discuss an Education Verification request with the ********************* at **************. 

      At this time, we have provided a detailed response to provide context to ************** concerns.  Please do not hesitate to contact me if you have any questions.

      Sincerely,

      ***************************
      Regulatory ********** Communications Specialist

      Customer Answer

      Date: 01/03/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They do NOT stop calling me, i told them in writing via mail and on the phone mutiple times. They do not stop. They say they can keep calling because i gave them my phone number. They ask for personal information like social, ect... Sometimes they are obnoxious, rude or nice but never do they stop calling.

      Business Response

      Date: 05/02/2023

      May 2, 2023

      Better Business Bureau of the Central California
      Attn: Ms. ****** *******
      **** W. **** Lane
      Fresno, CA *****

      CASE ID#: ********- **** *****

      Dear Ms. *******-

      Thank you for providing us with an
      opportunity to respond to complaint #********, submitted by Mr. *****
      to the Better Business Bureau (“BBB”) of the Central California.  Mr. ***** started in the EMT Certificate
      (“EMT”) program at US Colleges- Montclair, CA (“US Colleges”) on October 29,
      2018 and graduated on December 27, 2018. 
      Mr. ***** also began the Phlebotomy Certificate (“PHLE”) on November 17,
      2018 and was withdrawn from the program on December 13, 2018. 

      The School’s Collections Team
      Attempted to Discuss Mr. *****’ Student Account Balance

      In his complaint, Mr. *****
      requests that the School cease contact with him.  At the time of his enrollment in the PHLE
      program, the tuition for Mr. ***** was $2,315 and the registration fee was
      $80.  Mr. ***** chose to fund his
      education through cash payments. 

      As of this writing, Mr. ***** has
      a remaining student account balance in the amount of $2,255 due to his
      enrollment in the **** program.  The
      Collections Team has attempted to speak with Mr. ***** to prevent his remaining
      student account balance from being sent to a third-party collection
      agency.  It should be noted that during
      calls with Mr. *****, a collection specialist may request specific information
      to ensure his identity before discussing his financial situation.  We encourage Mr. ***** to contact the
      Corporate Payment Specialist Team at ###-###-#### to address his student
      account balance.

      At this time, we have responded
      in detail to Mr. *****’ concerns.  Please
      do not hesitate to contact me if you have any questions.

      Sincerely,

      ******* ******
      Regulatory
      Compliance Communications Specialist

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2023, I received a call from US Colleges collection department and Spoke to ***** . He informed me that the reason for his was that they attempted to collect the payment for that month and the payment did not go through. I stated that I called them a day before and left them a voicemail stating that I did not have the funds available because I am not currently working and I was calling to let them know that I could make a payment until Friday, March 3, of $100 and another $100 on March 25. ***** then proceeded to tell ask me if I payed my other bills which I answered yes. He said okay well how come you can’t pay this bill if you have paid other bills. Before I could answer he responded with you are full of excuses. I let him know that yes I paid my other bills but between feeding my children and having a roof over their heads and paying US Colleges I was gonna feed my children. He then stated with “ excuses because I am a parent too and that my excuse was not valid”. He then put me on hold and transferred me over to his manager to which I can’t remember his name but was ********* or *****. He was informing me that at this point I was cheating them and he was going to drop me from the course I explained my situation and continued being really rude and proceeded to tell me again that I was cheating them and that things did not work that way. He said I was making a lot of excuses. He told me he was gonna send me to collections for my refusal to pay to which I did not refuse I needed an extension till Friday and informed them of my financial hardship and what I could do . He proceeded to tell me I broke the contract. This team was very unprofessional just made me feel very uncomfortable and I think in certain situations like this one that was out of my control should be allowed to pay what one can as long as you are making an effort to pay. Please can someone help me. I don’t want to be dropped. But again I have a financial hardship but can pay a little less. Attached is the continued conversation over text.

      Business Response

      Date: 03/06/2023

      March 6, 2023



      Better Business Bureau of Central California



      Attn: Ms. ****** *******



      **** W. Shaw Lane



      Fresno, CA *****



      CASE ID#: ****** *******- #********



      Dear Ms. *******-



      Thank you for providing us with an
      opportunity to respond to complaint #********, submitted by Ms. ****** ******* to
      the Better Business Bureau (“BBB”) of Central California.  Ms. ******* enrolled into the Phlebotomy I
      (“PHLE”) course at Universal Schools and Colleges of Health and Human Services-
      Riverside, CA (“U.S. Colleges”) on September 24, 2022 and is currently still
      attending the course.



      Ms. ******* was Provided a
      Hardship Financial Program to Assist her with her Educational Expenses



      At the time of her enrollment
      into the course, Ms. ******* read and signed her enrollment agreement which
      states, “You agree to pay the School, on or before the first day of class (the
      due date), the total Balance Due indicated above.  If you are unable to pay the School the above
      Balance Due by the due date, the School may agree to a different payment
      arrangement as documented in a separate Tuition Payment Installment Plan
      Agreement.”  Ms. ******* agreed to her
      financial responsibilities via the Tuition Payment Installment Plan Agreement.



      Due to Ms. *******’ difficulty
      submitting repayment, the School arranged for her to receive a Hardship
      Financial Program plan, which allowed her to submit one payment of $50 in
      December 2022, and two payments in the amount of $100 in the months of January
      and February 2023.  Ms. ******* agreed to
      the terms of the hardship plan.  However,
      Ms. ******* did not submit her payment in February 2023, which placed her in
      default.  On February 27, 2023, Ms.
      ******* spoke with *****, a Collections Representative regarding her difficulty
      submitting repayment. Ms. ******* states that her interaction with *****
      included statements from him such as, “You are full of excuses,” and “I am a
      parent too and your excuse is not valid.” ***** did not make such
      statements.  Rather, ***** expressed sympathy
      as he was also a parent but regardless, bills need to be taken care of.  Ms. ******* indicated that there are other
      bills that are more important than paying tuition, and she concluded that she
      was not in a position to make her payment.



      Ms. ******* Spoke with
      Collections Supervisor Mr. ********



      Following the conversation with *****
      on February 27, 2023, Ms. ******* was transferred to the Collections
      Supervisor, Mr. ********.  Mr. ********
      attempted to find a resolution with Ms. *******, however Ms. ******* indicated
      she would not submit the payment owed. 
      As stated in the Tuition Payment Installment Plan Agreement signed by
      Ms. *******, “Any late/non-payment of a UGA loan may result in a negative
      report to the student’s credit bureaus and may also result in not being allowed
      to progress through the program and/or terminated from the program.” Mr.
      ******** informed Ms. ******* that the School is required to follow contractual
      obligations and reminded her that failure to remain current with her payment
      plan can lead to being dropped from the course. 
      Mr. ******** did not state to Ms. ******* that she was “making excuses”
      nor did he state that “you are cheating the School and things do not work that
      way.”  All interaction with Ms. *******
      was professional and the conversation was appropriate to the topic of her past
      due payment. 



      The School’s Collections
      Department Has Already Provided an Extension to her Financial Agreement



      In her complaint, Ms. *******
      claims that she “should be allowed to pay what one can as long as you are
      making an effort to pay.”  Ms. *******
      signed a twelve-month financial agreement at the time of her enrollment.  However, the School assisted Ms. ******* with
      her financial issues by extending that agreement to fifteen months. While Ms.
      ******* has requested to extend her financial agreement beyond the extension of
      three additional months already granted, this additional request was not
      approved.  The intent of the hardship
      financial program plan is to assist the student with a temporary financial
      challenge and still be eligible to remain in their course.  The goal of the hardship plan is to get the
      student back on track with their regularly scheduled in-school payments after
      three months.  Students that enter into
      the hardship plan agreement must abide by the terms.  The School’s Collections Department requests
      that Ms. ******* submit repayment of $100 to address her past due payment for
      February 2023, then continue with her monthly payment of $226.25 per month
      until her student account is paid in full as agreed upon.



      At this time, we have responded
      in detail to Ms. *******’s concerns.  Please
      do not hesitate to contact me if you have any questions.



      Sincerely,



      ******* ******



      Regulatory
      Compliance Communications Specialist

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