Business ProfileforZap Termite & Pest Control, Inc.

During a routine service, it was suggested that I have a rodent guard placed on the bottom of my garage door. Based on the suggestion, I received an estimate from Zap for the installation of the rodent guard. I agreed to have the work done. Due to scheduling conflicts the work was pushed back several times. On 12-15-23 the installation was done, or at least attempted. During the installation process the installers loosened the springs for the garage door and let the garage door slam to ground 3 different times. This caused the garage door springs to loosen and making the garage door inoperable. The installers did not have the equipment or knowledge on how to tighten or fix the garage door. The installers recommended I contact a garage door company to now fix my garage door. The installers advised they would advise their company of the issue and they would reach out to me. The following day I scheduled a garage door company to come out and inspect the garage door. The inspector stated that the springs for the garage door were too lose when prevented the garage door from opening. Their suggestion due to the age of the springs, that they be replaced. I replaced them so I could get my garage door to work costing $1,500.00. After three days of not hearing back from Zap I reached out to them. It took several days for them to call me back. Finally I spoke with *** with ***. I requested that a comprise be made, knowing that the springs were old and would have needed to be replaced within a few years. *** stated he would call me back with an offer. Due to holiday season, I agreed with *** that we would discuss the compromise after the new year. I contacted *** on 1/10/24, 1/16/24, 1/23/24 and 2/6/24 and left messages requesting a callback. I have not heard back from *** or Zap. I have called the company several times requesting a call back but have not received one. On 2/6/24 I called Zap requesting another call back. I was advised that there was a balance owed of $500.00.