Business ProfileforSunPower Corporation

I purchased the solar panel system from Sunpower and it was installed through their licensed installer Seabright in our community. They came to our neighborhood and sold us the fact that Sunpower has incredible 25 years warranty on the products and services and we have nothing to worry and are fully covered as compared to the other competitors including Momentum, Tesla etc. I bought into the fake promises and A+ warranty/service and purchased a very expensive solar system. There have been issues from 1st week of the install as their app rarely connected and such I could not monitor. After several calls and numerous hours spent on the phone, someone from SunPower stopped by and corrected the issues and at the same time informed that few panels were not correctly configured and they fixed it. After 2 years of mild frustration with SunPower, last month the mild frustration resulted into a complete regret. On March 16th on a clear and sunny day, our neighborhood lost power and PSEG took a few hours to fix the issue. A similar incident again happened on March 18th. After a few days I and many other homeowners in our community started realizing that the power generated by the panels (using a Sunpower app that only showed total power generated and not by each panel) seemed an issue. When we contacted Sunpower they did the usual troubleshooting on restarting the system and a promise to have a technician stop by and fix the issue. Well, another set of fake commitments and an example of poor customer service. As of today, I have many panels that are not working and Sunpower is not responsive as they dont want to upheld their warranty towards fixing/replacing the faulty microinverters. It has been 42 days now since this issue & many of my solar panels are not producing power resulting in losses for me. I need help with them resolving and fixing this issue ASAP. My caseid that was shared sometimes back was ******* and no action has been taken by SunPower.

Hi ******, we're sorry to read your current case resolution timeline is not meeting your expectations and we want to help. Your case has been submitted to our Escalations Team for further investigation and follow-up. You can expect your case manager to follow-up with you in the next 24 business hours. We apologize for any inconvenience, appreciate your feedback and look forward to talking to you soon.