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Business Profile

Storage Units

Secure Space Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24,2024 my storage at secure space Rialto was broken into.( This is the second time first time was 12/22/2022) Furniture was damaged beyond being able to use again. The door locks were ripped off of one door and damaged the lock on the other door. One door is uncloseable and my items in storage are still exposed as of today 6/13/2024. I get the run around everytime I call. They are waiting to find a vendor to come out and fix the doors. I was told they are going to move my unit 2930 to a different one but nothing yet. In the meantime I just have to wait and if my things are stolen again then I just have to repeat this process. No reparations have been given, the $10.00 insurance I pay every month (on top of the $274.00I pay) is giving me the run around also, asking for things that they already have and has confirmed they have it.

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has suddenly this month increased storage unit charges $100 each unit with no notification. The facility has undergone a management change last month (June 2024) in which none of the customers were notified. This is no part of the original agreement I signed with this facility.

Secure Space Self Storage is NOT a BBB Accredited Business.

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