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Business Profile

Mobile Phone Service

Wireless Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This phone was ordered by a minor, I did not authorize that it was ok to buy this phone. I have the receipt and I took it back to ******* where it was purchased from with the receipt and I was told I had to start the return on the app. So I did. The company never responded on the numerous attempts for us to return this phone. I would like to return the phone that was never taken out of the box to be returned and I would like the refund to be issued to the original form of payment. I have no way to contact this company other then the ******* app and their not responding.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased item number ************ ******** Galaxy S21) , order ************** on July 15, 2023 on ***** The listing stated this item was "professionally refurbished" and "backed by a one year warranty". The phone had issues accepting calls later that year and all attempts to fix (new sim card, factory resets, etc) failed On 3/1/24, after several weeks of contacting wireless-source to honor the warranty with a replacement device, "***" let me know that a replacement would not be available and that instead I would get a refund ($238.15). She sent me a package slip and I sent in the phone (tracking # **** 9400 1112 0621 7076 4157 59).On 3/19/24 an unnamed individual sent me an email stating that a return could not be processed because it was purchased "last year" and asked to send the device back. I responded that this was unacceptable, since we are (even still) within the 1-year warranty.Since then, the company has ghosted me. Every time I reach out, I get a helpful-sounding agent who then stops responding after promising to get me my refund. As of this moment, they have my (broken) phone and have not sent the refund. **** has not been helpful - I have no idea if the company has been disciplined or not. I will file a 2nd complaint about **** for protecting this vendor by refusing to send me info about their business that would have allowed me to even share this complaint.

Wireless Source is NOT a BBB Accredited Business.

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