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Business Profile

Car Dealers

Valleys Best Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He sold me multiple cars that broke down on me during in house financing and refused to give me a refund he just repossessed my car

    Business Response

    Date: 04/07/2025

    Hello, 

    We received the following complaint at ************************   ************** is located in ***********, SD & provides dealer management software and websites across the nation for car dealers, we are not a car dealer.  This complaint is filed against Valley's Best Auto sales @ ***************************************/*********** area in ***  Please send to that party.

    Please kindly remove ************************ for the email address on this complaint and replace it with Valley's Best Auto sales email address. 

    Business Response

    Date: 05/06/2025

    We sold the client two cars ; one was returned to us because she wanted to get the other car which is a 2013 **** A6. As a courtesy,  i agreed to the exchange . The **** we repossessed after missing 3 monthly payments and several unsuccessful attempts to collect the money from customer. 

    We offer one month warranty on every car we sell , any issue with the car would have been taking care of during the warranty . When we got the car back , it was in a very bad shape and have not been taking care off at all . The car was driving over ***** miles in an 8 months period. Obviously if something is wrong with it ,it won't run that much in a short perioud of time .  
    I don't understand what is the refund for ?, the wholesale price for the **** is around $4000 and the loan amount is over $10000 .

    Customer Answer

    Date: 05/07/2025

     
    Complaint: 23158259

    I am rejecting this response because this is what happened I purchased a 2017 *** from the dealership after placing a down payment of $4,000. Within two months, the vehicles engine blew out. Instead of offering a repair, refund, or replacement, the dealer sent a tow truck and repossessed the car without proper communication on the next steps. I have saved messages and other evidence of this interaction.
    I was then told to return to the dealership, where I was informed I would not receive a refund due to having allegedly smoked in the car. They stated they would deduct $700 from my down payment and only offered me the option to refinance another vehicle, or walk away with nothing. Under pressure, I agreed and signed paperwork for an ****, for which I paid an additional $4,000.
    The dealer claimed the balance from the *** would be applied to the new contract, but this never happened. Two weeks later, he demanded an additional $2,000. However, before the two weeks were up, the check engine light came on and the **** began overheating. I brought it to the dealership multiple times, during which the car was in and out of the shop. On the same day he claimed it was repaired, he withdrew $2,000 from my paycheck without my consent and withheld my keys until the money was received.
    Despite the ongoing mechanical issues, the dealer refused to refund me or take the vehicle back. When I attempted to use the warranty, no proper repairs were made, and the car's condition worsened. Ultimately, the vehicle broke down, and the dealership repossessed it again. I also have a recorded conversation in which the dealer discloses personal information about me to others and states he no longer wishes to work with me because I complained about the cars issues.
    I believe I was manipulated, financially exploited, and repeatedly taken advantage of by this dealership. In total, I paid $10,000 toward two vehicles and was left with no working car, no refund, and no accountability from the dealer.
    I am requesting a full refund of the money I paid for both vehicles ($4,000 for the **** $4,000 for the ****, and the additional $2,000 withdrawn from my paycheck). I am also requesting that this business be investigated for unethical and potentially illegal practices.
    Please let me know what documentation you require to support my complaint. I am willing to provide contracts, text messages, receipts, and recorded audio as evidence.

    Sincerely,

    Honesty *********

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car check engine light came on couple days after buying they fixed one part but not one of them and been giving me cars to drive until they gix mine but both cars they gave me have problems it's like they sale lemons

    Business Response

    Date: 10/02/2024

    Hello, you have reached ***************, we provide office tools and websites for car dealerships.  We do not sell cars.  Since no car dealership is listed on this complaint please update the complaint with the dealership name, phone number & email so the BBB can direct this to the actual car dealer you are having issues with.  ************************ is not the dealerships email address.

     

    Thank you.

    ***************

    Business Response

    Date: 10/04/2024

    This complaint was sent to *************** located in ***********, ** at *****************************************************************************************************  We provide websites for car dealerships across the nation, we do not actually sell cars.    It appears we provide a website Valley's Best Auto Sales Car Dealer in ******, ** ***************** for this car dealer in ** which we have on record as Valley's Best Auto Sales, **************************************; 91335   Their email where this complaint should be sent to is ********************************.  or via their office phone for the business as ************.   Please forward to the dealer 

Valleys Best Auto Sales is NOT a BBB Accredited Business.

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