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About

About This Business

BBB Accredited Since: 6/1/2010

Years in Business: 15

Photos and Videos

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Business Details

BBB File Opened:
11/27/2018
Business Started:
6/1/2010
Business Incorporated:
7/20/2006
Type of Entity:
Corporation
Alternate Names:
Interactive Memories, Inc.
Business Management:
Mr. Andrew Laffon, Owner
Number of Employees:
80

Additional Contact Information

Principal Contacts
Mr. Andrew Laffon, Owner
Customer Contacts
Mr. Andrew Laffon, Owner
Additional Email Addresses
Primary: Email this Business

Additional Information

Business Categories
Photo Imaging, Photo Printing

Latest Reviews

  • Ashley K

    "This company has a "happiness garuntee" however they allowed a book to he sent to an address with no house number, leading to non arrival, and then refused to do anything except offer a coupon for the next book I order ( which I won't) and a reprint, and acted like offering a reprint was compensation, when they lost my first book, full of my children's photos for my grandfather's birthday, which he didn't get to recieve. I am still waiting for a refund of the original order." ... Read full review

  • Kelsey G

    "I have been using Mixbook since 2019 when I made my daughter a book of her first year. I have since made her and our other 2 girls each a book each year since their birth and I now gift books and their calendarsto friends and family." ... Read full review

  • Aimee M

    "The customer service for this company is the worst I've ever seen. As other reviewers have commented, the answers are very robotic and nothing gets accomplished." ... Read full review

View all Reviews

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