We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Greenic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 Stitch dolls on 11/18/24 from Greenic.I was charged $39.99 twice a month every month after. The charge went to 2 companies they were affiliated with- Threads For Ladies and Hairstyle.I was not aware of these automatic charges. My bank advised I contact Threads For Ladies so I did on 5/20/25.The customer service *** said when I made the purchase, I clicked a box agreeing to their Terms of Service.Their terms of service include automatic monthly charges to 2 different companies they're affiliated with.She did agree to refund me partial payment. Idk if I can be refunded the full amount. However, this shouldn't be legal and is extremely misleading.I was sent an electronic copy of our conversation via email which I have uploaded for proof I was not aware of this at the time of purchase because it was in fine print of their "their terms of service".

  • Initial Complaint

    Date:04/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a stitch and an otter for my kids. Greenic has tried taking money out of my account multiple times. I have tried contacting and canceling that membership that I never agreed to but theres no where to cancel it. Ive emailed with no response from a person. If this continues Ill have to take out criminal charges. I never agreed for any membership. That is illegal! Im a single mom and I cannot afford for any of my money to be stolen. Please I want greenic ti leave me alone and stop trying to steal from me

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to them about an order I placed on 3/2/25 and paid for express shipping and havent received a tracking number or anything from them . I emailed them and got one response I also asked for a tracking number and the tracking information doesnt work

    Business Response

    Date: 04/02/2025

    Hi *******,

    This is Mark from the **************************** Customer Success Team.

    Upon checking, your tracking link has already been updated. To keep track of the progress of your order, just follow the tracking link below:

    Tracking link: **********************************************************
     
    Additionally, we have already processed a partial refund of your order for the inconvenience.
     
    Thank you for your understanding, and we appreciate your business.
     
    Best regards,
    Mark


  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filing a complaint for Greenic They are a scam company and will steal peoples credit card information to make additional purchases. I only used my one credit card for this and only time I used that credit card. After that purchase it got compromised. This company should not be in business

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products from this website on February 10, 2025. I chose standard shipping, which was $4.95. My bank account was charged by two different businesses, neither of which were Greenic. It made it into two separate orders and charged me $9.95 for express shipping on each order. I emailed the business to correct the issue or cancel my order and they never responded. There was also a free 10 day trial to Waterfalls rewards that I did not realize. It says after 10 days, I will be charged $37.95. The website said to email ********************* to cancel the membership and that email address does not exist. After doing more research, I saw several videos from other customers stating this was a scam.

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Happened on January 29, 2025. I tried to make an order. I put all my information in and as soon as I hit place order my bank messaged me about fraud. The company tried to charge my account about $19 3 times and not from their original website. Now my card is locked and I have to go through all my bills to see what is going to attempt to charge that card and change to something else.

  • Initial Complaint

    Date:01/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total scam. This business was one I found through a ******** Ad. I purchased 4 Sleep Buddies, and added a 5th when the upsell of another for less money was offered. They neglect to tell you that each order is separate, and only disclose this information in their Terms of Service. Theyve also charged me 4 separate times for $.50, stating things like pos denial nsf fee whatever that even means. These charges have come from sites/companies like ***************** flxg bontanicbeaut ********************* flxg *************************** pureskincareco-.com. Obviously fake c*** sites, and Ill never recoup this money, but this is happening to HOW many people? $.50 going unnoticed by a bunch of people will be a whole lot of money. Today I saw a pending charge on 1/3/2025 which I did not make, nor agree to. Upon some other investigation of my own, this seems to be a membership that I absolutely never agreed to. They added this Waterfalls VIP thing to my receipt AFTER I ordered the sleep buddies. Who would want a membership for whatever services they are claiming to offer, when you simply made a one time purchase of some stuffed animals for Christmas?? Psh. Anyway, the buddies were supposed to be MUCH higher quality than what I received. Anyway, Ive canceled and replaced my debit card, hopefully this helps others not get scammed. Although, I blame ******** as well for failing to VET the businesses they are sponsoring.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to buy the anti-anxiety Stitch ***** for my daughter's birthday. I purchased two, and then on the receipt page, it divided the purchase into two, charging two shipping fees. They also added a "waterfalls VIP" item, which isn't even advertised on the website. When I tried looking for the ad on ******** that took me to the Hi Greenic site, it was nowhere to be found. There were, however, multiple posts claiming Hi Greenic is a scam website, warning others not to buy. Upon looking them up, multiple scam checker sites confirmed they scammed others, and then, of course, you see all the negative reviews on this website.This company fraudulently charged my account multiple times using a different company name. Thankfully, my bank caught the following charges. However, I need the original order refunded. When emailing Hi Greenic support, there is no response. Now I have to wait for my debit card to be mailed to me, causing massive inconvenience for myself and my family. I have attempted to contact *******, which is associated with this seller, to no avail, as I do not have an account to make the report. I will never purchase from a social media link EVER again.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company advertised pants at a discounted price that would be perfect for my job. I noticed a scam alert from my bank after an initial rejection of my card. Somehow I was charged anyway even tho I canceled the order. Upon further review i I discovered many complaints saying this was a scam.

  • Initial Complaint

    Date:12/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from them on December 12th 2024. The amount they told me would be charged was approximately $29.00 I do not recall the exact amount, they charged and authorized $34.63. I didn't think anything of it just thought maybe shipping made it a few dollars more. I received an email confirmation with Order #WG92223 and tracking yt2434921403058918. I still have not received the items and the tracking changes everytime I check it. Sometimes it says processing order other times it says arrived at shipping facility in ******* wa. My bank sent me a security request today because this company tried to charge my account several times today for $39.98. I advised ***** fargo the charges were not recognized and my card was closed and the charges were declined. I then sent them an email asking about where my order was and why they are attempting to charged my card again. An automatic email was sent in response asking for alternate email addresses, the first 6 and last 4 of my card number and address. I want the product I purchased, but also this seems fraudulent. And need help. I will not provide them with my account and anymore personal information.

Greenic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.