Complaints

This profile includes complaints for B Stock's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  B Stock

  2121 South El Camino Real. Suite 500 San Mateo, CA 94403

• 

  B Stock Solutions Inc

  McKinney, TX 75070

• 

  B-Stock

  3751 Maguire Boulevard Suite 206 Orlando, FL 32803

• 

  B-Stock Solutions

  38 Chauncy St Ste 700 Boston, MA 02111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two lots on B-stock, but both had serious issues. I have been providing evidence and requesting a refund for a long time, but I have received almost no replies. On rare occasions when they do respond, the answers are vague and unhelpful. Their handling of the situation is extremely sloppy. Despite the significant damage Ive suffered, they have not responded properly, and I have received no refund at all. Its infuriating.If they do not issue a refund, this is completely fraudulent REMOVEDhas already been over two months with the same situation, and it feels like B-stock has no intention of resolving the REMOVEDcase was on September 2, 2025, when I purchased a lot of 20 Apple Watch REMOVEDWatch Series 8 units for $1,430. Two of the items turned out to be different models, resulting in a loss of around $110.The other case was on September 18, 2025, when I purchased a lot of 31 Apple Watch SE2 units for $1,760. More than 20 of those units had extremely serious issues: Some had devastating scratches on the screen Some would not power on Some could not be unpaired from the previous owner, making them completely unsellable (and some even revealed part of the previous owners personal information) Some became dangerously hot when charging and could not be used at all It was truly terrible.Additionally, although the whole lot could have easily fit into a single shipping box, for some reason they split it into 12 boxes. As a result, the shipping cost became more than seven times higher than it should have been. Considering shipping and customs fees, the total damage exceeds $2,000. If I include the time lost, its even more.

  Business Response

  Date: 11/24/2025

  Hello,

  We are sorry to hear about the issues you have experienced with your orders.  Our records indicate that both disputes have been resolved and no further action is needed on our part.  If you do require further assistance, please continue to communicate with us via the corresponding dispute email threads.

  Thank You,

  B-Stock Mediation

• Initial Complaint

  Date:11/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order SUP378508 Bstock does not communicate with anyone. If you have an order no one answers their phone calls, no one answers email. I just need someone to communicate with me or did the company go out of business?

  Business Response

  Date: 11/04/2025

  Dear B-Stock Buyer,

  Thank you for expressing your concern and frustration with your inability to communicate with our support staff. I would love to help facilitate a resolution for you and make sure you receive a call. Would you mind providing more detail about what the issue is that you need help with?

  Kindly,

  B-Stock Manager

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24103234
  
  I am rejecting this response because:

  the item was delivered on October 28th and there is no update on the shipping status so funds can get released. I have sent multiple emails to your cs at REMOVEDand no one ever responds and this is not the first time.  I need real help.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/10/2025

  Dear B-Stock Seller,

  Thank you for the additional context. I had mistakenly assumed you were a buyer since we don't typically get complaints from sellers through this channel. You are correct that things have definitely changed in the way B-Stock provides service to our sellers on the supply marketplace. That being said, it is still not our intention to ignore correspondence from sellers. I have brought your request to the attention of the appropriate team to make sure it is handled as quickly as possible. 

  Kindly,

  B-Stock Manager

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on Sept. 30th and submitted ACH payment through their website. I sent proof of the payment submission and they still cancelled the order. The lot was re-listed and I again had the top bid. I initiated another ACH payment throught their website, which was never credited to my order, so I wired the money. They didn't credit my order and even threatened to cancle the order again after I sent proof of the wire to the finance REMOVEDI've spent hours on the phone trying to get refunded for the order, which I asked to be cancelled because of the trauma caused. Even the customer service supervisor agrred that it was ridiculous. Now I received an email from risk management that my account is blocked. What a horrible way to do business - blocking a customer's account because of your own incompetency, after I've spent nearly a half million dollars buying product. How REMOVED!

  Business Response

  Date: 11/06/2025

  Dear B-Stock Buyer,

  Thank you for expressing your concern and frustration with your experience on our platform. On behalf of B-Stock, I apologize for what felt like us penalizing you for our own mistakes. Your account has been unrestricted and we are committed to providing a better experience in the future.

  Kindly,

  B-Stock Manager

• Initial Complaint

  Date:10/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has lost my order for over a month and have provided no refunds Order #: ALM5476

  Business Response

  Date: 10/27/2025

  Hello,

  Thank you for your patience and reporting that the order was lost. I am sorry to hear this, and I see that we have an open case and we will continuing to coordinate a resolution on that email thread. I will also make sure the information is reviewed again and you are provided a response shortly regarding the current state and next steps.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/25, I purchased a pair of Birkenstock sandals from a clearance sale in B-Stock. I received a confirmation email but the tracking link in it was to an expired or invalid URL. Its been 5 weeks and I have not received the item I purchased. I contacted B-Stock customer support by email but they have been ineffectual.

  Business Response

  Date: 09/10/2025

  Dear Buyer,

  Thank you for communicating your concerns through the BBB. Based on the information you have provided, it looks like you have indicated the wrong company for your complaint. We are B-Stock Solutions and specialize in facilitating the sale of large liquidation lots. The order number you referenced, J3#REMOVED, does not correspond with any order in our system, nor do we sell single pairs of anything. Would you mind providing more information about where you purchased your order so we can confirm who you should be directing your complaint toward?

  Kindly,

  B-Stock Management

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought some flooring of these people and they sent me the wrong color as well it was damaged and completely wrong brand

  Business Response

  Date: 09/04/2025

  Hello,

  I am sorry to hear that the flooring was damaged as well as being the wrong color and brand. I see there is an ongoing email thread regarding the issues and we will continue to work with you there.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We place an order for 2 pallets of merchandise through the B stock platform on June 16th 2025, 1 pallet was delivered on 6/24/2025 by the carrier of their choosing facilitated by B stock. As of July 22nd we have still not received a refund for the missing items and are still being told they need additional time to look into the matter. As a small business we do not have excess capital to be held up in their lack of support. This pallet has been missing for a month now and is clearly lost. This is disappointing as this is the first dispute we have had with the company and so far it is not being upheld per the documentation provided.

  Business Response

  Date: 08/12/2025

  Hello,

  I am sorry to hear that the time you've had to wait has caused financial stress to your small business. I see your concern about having money tied up and not receiving the support you needed. I've looked into the situation and see that we have an ongoing email with you making some progress. We'll continue to use that thread to address your concerns.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We place an order for 2 pallets of merchandise through the B stock platform on June 16th 2025, 1 pallet was delivered on 6/24/2025 by the carrier of their choosing facilitated by B stock. As of July 22nd we have still not received a refund for the missing items and are still being told they need additional time to look into the matter. As a small business we do not have excess capital to be held up in their lack of support. This pallet has been missing for a month now and is clearly lost. This is disappointing as this is the first dispute we have had with the company and so far it is not being upheld per the documentation provided.

  Business Response

  Date: 07/31/2025

  Hello,

  Thank you for reaching out and I'm sorry to hear that items were missing at delivery. Thanks for expressing the challenges faced by a small business in this situation. I can see we have an ongoing email regarding this dispute and will continue to work through that email.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I purchased 94 REMOVEDfilters from B-Stock Solutions, Inc. via auction for $2,297.56. The filters were advertised as automotive with a manifest showing inflated REMOVEDretail prices. These filters are for heavy equipment and cannot be resold as represented. I purchased them for resale and have received no interest or sales on REMOVEDdue to this misrepresentation.B-Stocks advertising was misleading, violating basic consumer protections. The listing created a false impression of retail value and applicability. On May 9, 2025, I wrote the company a detailed letter demanding a refund. I also reviewed past BBB complaints and found a pattern of denials of just complaints. They have a two-star rating on Trustpilot, 25% favorable and 65% unfavorable. This would put them in the scam category.I have also researched after the fact and found that these liquidation companies often sell consumers worthless goods.I demand a full refund of $2,297.56. If this issue is not resolved, I intend to file a complaint in court. I am willing to make arrangements to return the filters at their expense.

  Business Response

  Date: 05/23/2025

  Hello,

  Thank you for letting us know about what you are experiencing with the filters. I am sorry to hear that the retail prices may have been inaccurate and that the filters were for heavy equipment. We will reach out to you via a B-Stock email to continue our correspondence and see if anything can be done.

  Thank you,

  B-Stock Supervisor

   

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pallet of pressure washers in A/B condition from REMOVEDon Friday 5/2. I understand that A/B condition may have some items missing pieces and also some broken items. Over 60% of the items we received were visibly broken-and the items have no chance of being repaired and need to go straight to the dump. I paid to have them ship items leaking oil, wheels broken off, motor mounts broken, just complete garbage packaged up and sent to me. Having 60% garage in an A/B pallet is ridiculous and i will fight this in court. I know there is no stipulation on the percentage of destroyed products that you will receive, but over 60% is unreasonable and a scam. And I feel most courts would see it this way as well. DO NOT order from this company unless you want to risk flushing your money down the toilet.After sending photos, and information to Bstock they have denied my claim that this was a reasonable A/B pallet from REMOVED. This is the biggest scam I have encountered on the internet. STAY AWAY.

  Business Response

  Date: 05/23/2025

  Hello,

  Thank you for letting us know about your experience. I am sorry to hear that 60% of the items were broken and could not be repaired. Your concerns were discussed internally and with the seller. I now see that a more favorable resolution has been agreed to. Thank you for continuing to work with us throughout this process and I hope that you and your business find success.

  Thank you,

  B-Stock Supervisor