Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed March 15 2025 Order #WG123954 (2) Sleep buddies (stitch in blue (1) stitch in pink (1))I contacted the company about my item missing in transit on April 17th 2025. Stating I would need for them to send a replacement or to at least try and locate the package. I havent received any follow up from the company. I tried to file a search with **** but wasnt able to do so.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th 2025 I purchased a stuffed item that keeps babies from hitting their head if they fall when learning to walk. I purchased it online from ***************. I did have to attempt the payment twice because My cash app card was locked. It did go through on the second try for $19.90. I did receive the item. However on March 21st I noticed that they had attempted again to get a payment off my cash app card, only this time it was for $*****. I looked up their number and I called them and they said they would not try again they apologized etc. The next day on March 22nd I noticed 2 more attempts made for the same amount (*****), however the companies had different names. One of the companies is ***************** one is **********************, and the other is Flxg Mushplushies. Per my personal investigation, they are ALL either the SAME company or have common employees/owners.. I have looked I numbers of all of them and called to find out why they are trying to charge my cash app debit card. I have only ever made the SINGLE purchase and did not join any reoccurring "club " or such. I continue to be told they are sorry and it won't happen again. Yet is HAS continued..***************...5 more attempts for $*****(3-21-25;3-27-25;4-2-25;4-8-25;4-13-25)**********************...3 attempts for $*****(3-16-25;3-22-25;3-29-25)Flxg Mushplyshies...3 attempts for $*****(3-22-25;3-24-25;3-26-25)Pay FC Marketing...2 attempts for $*****(3-21-25;3-26-25).I have had to keep my cash app card locked to prevent these people draining my account dry. I just today requested a NEW card with a NEW number from cash app at a cost of $5. I have BLOCKED all of them from payment from cash app. I have notified cash so and Awaiting their return call. It is sad that with such a great product they felt it necessary to resort to attempted theft. I can provide screenshots of their attempts to withdraw money with out my authorization for ANY of them.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23097968
  You did not address the fact that you charged my bank account for $39.99 fraudulently. I obviously would not order anything after the first terrible experience. I have had to cancel 2 credit cards because of your fraudulent charge of $39.99. I NEVER ordered anything and now my bank is investigating. I would only accept a check for the $4.95 upcharge on shipping with my one and only order plus $39.99 for the fraudulent charge. I will only accept a check due to the fact that I had to cancel 2 credit cards so you would have no more access to any of my accounts. I would appreciate you sending me a check for $44.94 or I will file a police report.
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 03/31/2025

  Hi ***,
  
  This is Mark from the ************* Customer Success Team.
  
  We're very sorry for the inconvenience you have encountered with your order. This was certainly not the kind of experience we had planned for you.
   
  I've processed a refund for the shipping fee difference. You can expect the funds to reflect in your account within 7-10 business days. Regarding your order, we ensure high-quality products before shipping. However, once shipped, the carrier is responsible for its safety. If you've received a damaged item, please provide proof by sending three clear photos from different angles or a video showing the unit alongside the packaging with the tracking number and address clearly visible.
  
  Looking forward to your response.
   
  Thank you for your understanding.
   
  Best regards,
  Mark
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from an online company calling themselves Hi Greenic. The item was a Disney character stuffed animal called Stitch that would supposedly light up and speak. I ordered this on 2/26/25 and I received a confirmation from them and tracking information . The total for that transaction with shipping was $24.68. I followed the tracking information up until 3/12/25, when it said the product was delivered to my residence. I did not receive the product nor was it delivered to a neighbors house. I live on a dead end street and have never had an issue receiving packages. There was also another charge made to my credit card for $39.99 from the same company on 3/8/25. I did not authorize this charge. Both charges show on my debit card statement as ****************. The order tracking number was YT2505821272216533

  Business Response

  Date: 03/31/2025

  Hi ****,
  
  This is ****, Customer Success Manager at *****************************.
  
  I wanted to confirm that all transactions related to your orders have been fully refunded as of March 14, 2025. The funds should have already been credited to your account.
  
  Thank you for your understandingwe truly appreciate your support.
  
  Best regards,
  Mark
  

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23002844
  
  I am rejecting this response because: I have not be given an opportunity to return the plushie for a refund. The plushie is still in its original packing. The item came with no way to return it. The VIP subscription was a good start. I'd like a refund for that as well. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 03/03/2025

  Hi *********,
  
  This is Mark from the ***************************** Customer Success Team.
  
  Apologies for the confusion. We have confirmed that there is only one order under your account. The charge in your account on January 28 was from your VIP Rewards subscription, which you agreed to when you bought The Sleepy Buddy from our store.
  
  During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.
  
  As a VIP Rewards member, you are entitled to the following benefits:
  1 Access to low-priced products and accessories
  2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).
  
  However, I have cancelled your VIP Rewards subscription. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward.
  
  When you get a chance, please confirm if you have received my response so I can know if your issue has been resolved or if you need further assistance.
  
  Best regards,
  Mark
  

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/03/2025

  Hi ******,
  
  This is Mark from the ***************************** Customer Success Team.
  
  Apologies for the inconvenience, I have cancelled your VIP Rewards subscription. Thus, you will no longer have access to the subscription's exclusive benefits and rewards, and no further charges will be made to your account.
  
  Please confirm receipt of this message so I can ensure your issue is resolved or assist you further if needed.
  
  Best regards,  
  Mark
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items took weeks to arrive. When they finally did, they were not at all what I expected. I was told that other customers like them, so they are not eligible for return. I am disappointed & just want to return.

  Business Response

  Date: 03/03/2025

  Hi ******,
  
  This is Mark from the *****************************  Customer Success Team.
  
  We're very sorry for the inconvenience. However, if you are referring to your order of Mush Plushies way back in October 2023, unfortunately, that order is already outdated. Thus, refunds, returns, and replacements are no longer possible.

  Thank you for your patience and understanding.

   
  Best regards,
  Mark
  

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached

  Business Response

  Date: 03/03/2025

  Hi *******,
  
  This is Mark from the ***************************** Customer Success Team.
  
  The charge in your account was not fraudulent. It was from your VIP Rewards subscription, which you agreed to when you bought from our store.
  
  During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.
  
  As a VIP Rewards member, you are entitled to the following benefits:
  1 Access to low-priced products and accessories
  2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).
  
  However, this has been cancelled. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward.
  
  When you get a chance, please confirm if you have received my response so I can know if your issue has been resolved or if you need further assistance.
  
  Best regards,
  Mark
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec.4,2024 l ordered one item- sleepy otter from ************** Order # EUMUSH90057 to be delivered to a family member. To date, no receipt of item. They have my money but no product received. I emailed them per their site and receive useless resources of articles, links - no specific status. It's been "in transit" for a month in **. It needs to be delivered to a northern Va. address. This cost just shy of $20 and l would very much appreciate your assistance. I can't reach a human or get any helpful response. Either prompt delivery or prompt refund is what l'm requesting.