Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very tired from my coursework at *** this summer so my girlfriend went to take my car to get services, she is fluent in English but sometimes doesn't understand very specific words used in the kind of social interaction at a car dealership for instance. She was deceived into thinking that extra or optional service on the car were required or very much needed when they weren't which resulted in about 300-500$ more money being charged than would be covered and be a required service given my car has about ****** miles. We went to cancel it and they had already gone through all the optional services first, the ones that remained such as inspection which seems like it would be necessary to do firs t(although there is no specified order in which they should do it) is done last--they claim. The most obvious extra charge was for break sounds when there is absolutely no sound coming from them.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred on 5/21/2025, the business quoted an amount for car service repair, and then when it was time to collect the car, increased the amount by one thousand dollars with unclear rationale, and claimed that the advisor who gave the initial amount was "on vacation and unable to be contacted." The business was also taking advantage of a woman and a underrepresented minority.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was dropped off for repairs on Monday did not hear from company until Thursday also left 2 messages on that time no response when finally hearing from them was told they checked everything and test drove vehicle they recommended more work to see if that would fix issue after paying $300 for diagnostic suppose to tell me issue wanted me pay another $1100 to see if they those repairs would work and retest vehicle now the $300 diagnostic should have said what the issue is that what a diagnostic is so I declined other repairs I pick up car no fluids in car brake pedal stiff loud noise coming from car when braking they told me they checked fluids so why are they empty and if they test drove vehicle like they said how did they not feel brake pedal or hear loud noise my car was returned in bad condition and no real diagnostic was done or they would have known the issue this is ***** dealership Imy car is ***** I bought car from them so how could they not know the issue and want me to pay for them to try and see its supppose to be a definant they know exactly what the issue is and fir them to return my car in such bad shape with no answer to what the actual issue is after a week and $300 is unacceptable

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in with a transmission issue. Boardwalk Chevrolet (BC) asked me to drive it home and wait for the part. This was unsafe, as the gas pedal was not engaging with the engine.BC took 150% longer than their stated estimate to repair it. They returned the car to me without comment.BC then asked me to return the car so they could obtain a serial number they had forgotten to retrieve.My broke down again. BC then revealed that it was a known issue they hadn't mentioned - a cracked air intake hose. They did not tell me about this while they had my car.BC then put my car through their car wash. The top of my car now has SEVERE clear coat damage. When I sent pictures, BC denied responsibility claiming it was due to 'sunlight exposure.' My car has always been parked in direct sunlight. It has never been through a car wash. I brought in a car without clear coat damage. BC washed my car, and now the clear coat is damaged. Suggesting to me that, in the short time they had it, the sunlight spontaneously created significant clear coat damage, is completely offensive.FIVE DAYS later, the transmission failed again, requiring replacement.This has been the worst customer service experience - of any type - in my entire life. I spoke with their customer experience manager who also alleged that the clear coat damage was due to 'wear & tear.' It is not possible that a car *without damage* accrued significant damage in the span of time they had my car... from sunlight. That is outrageous. GM corporate contacted BC who again denied fault. I brought in an undamaged car, and received a still-faulty car whose transmission has failed twice. BC washed my car without my asking, and the clear coat is now damaged. They are suggesting sunlight caused all its damage in the span of weeks after a decade of no damage. Their treatment has been non-communicative at best, and dishonest and dangerous in actuality. I have been warning all my friends to avoid this dealership, at all costs.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've ordered two spare parts for my vehicle from Boardwalk. However, one of the parts was not needed for the repair of my vehicle. Two days after picking up the spare parts from Boardwalk, I wanted to return the one unopened, unused spare part in its original packaging with the original receipt in hand, but Boardwalk denied a return.It's an $114.53 item, and I don't have any need for this item, but they won't accept a return.

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-21-2022 i ****** and my girlfriend ****** went to Boardwalk to purchase a used car after speaking to ********************* for about a week. Everything seemed great in fact ***** even helped put up some of the money to satisfy the bank to approve the loan. This was our first time ever buying a car from a lot. We were for 6 hours and then came time to sign nothing was really explained to us in detail and we didn't receive any information on the car other then it was a rental with no other owner. We leave and its a week later and my girlfriend takes it to the Nissan infinity of redwood city for service and the first thing they tell her i the rear shocks and struts are leaking. But those are not covered by the warranty boardwalk gave us. So my girlfriend asks boardwalk for any work orders that they may have prior to us buying the car and they sent it to me. On the oul changer work order that they had done the September of 2022 before we got it there is a order for rear shock and struts mind you an oil changer is not a certified Nissan mechanic and boardwalk being a used car dealership knew they should've had Nissan repair the car and approved the oil changer to do it. I have since found out that they lied to me about it not having a previous owner when they themselves bought the car and was using it as the rental when other people were having there car serviced. This car has had over 325,thousand drivers in the last four years and the major repairs it needs are not cover by the skimpy warranty boardwalk gave us. *** brought this matter to them with no response whatsoever. And to top it off this car was sold brand new at ***** but **** to us at ***** its only valued at *****. Which means we got taken for a big ride. But like i said we were not explained anything no carfax were given. Ive got four different reports from certified Nissan dealerships and they all said the same thing rear shocks and sruts still leak. Boardwalk sold us a car unsafe to drive.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, 2024, I took my 2013 Chevrolet Volt in for service to Boardwalk Chevrolet in **************, Ca. As of today, May 28th, I have paid over $580 for this particular service visit and still, I don't have a car I can drive... I purchased the car new in December 2013 and have had significant issues with the car since purchase. I've had to replace the charging port housing assembly twice. It is this particular part that is now causing our current issues. I have been a very responsible car owner, maintaining the car with regular cleaning, service and maintenance, in addition to the visits I've had to make due to multiple recalls. I opened a case with GM, and they have denied my request for a buy back. I am now paying service fees, insurance and maintenance for a car I cannot sell nor use because GM cannot find and deliver the parts to adequately maintain the vehicle. I spent over $30K to purchase the car and have now spent tens of thousands of dollars in addition to that to maintain this car.Neither GM nor Boardwalk Chevrolet have offered a replacement car, an update on timeline, nor any concession on costs for this significant inconvenience. Their only response so far has been to inform me that the part needed is still on order, however due to the arrivals of new cars, they can no longer keep my car there. They can get it into a semi-drivable condition, so I can take it home and wait for the part to arrive, to then drive it back (over 30 miles) to have the part installed. It is not safe to drive on the freeway due to it's current "low power mode". In the mean time, I am carrying a significant financial burden. I cannot get rid of the car in it's current condition, and I'm now without a vehicle and need some help, please.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on Sunday July 30, 2023. I went with this dealership instead of my local one that I have bought 3 other new ones from because the salesman responded to me first and he was nice. I purchased a 2023 Jeep Wrangler 4xe and placed $10,000 down on leasing it because 1. I was accepted to med school and will be driving a lot to clinical sites 2. I missed my recent Jeep Wrangler and figured a 4xe would be great 3. My granddaughter who is with me constantly because her mom is in the military was born with a broken spine and has medical issues and I can get her in and out with ease.Driving car home over 2 hours, I felt some vibrations but sometimes normal with Jeep Wranglers but while I was in electric mode, it said "Electric Mode not available" and put me in hybrid mode. I figured it was due to the battery being at 15 miles left.Wednesday August 3rd after showing the doctors who work in the emergency department with me, **** kept saying "Electric Mode not available". I made an appoint with local Jeep Dealership to have that and the vibration looked at and I left Boardwalk Jeep know on August 4th.On my way to dealership with my granddaughter in back seat and my senior mother who is in her 70's in the front, I was on freeway going about 65mph and the car said "Electric Mode not available" and then it lost power all the way down to 10mph. I was terrified, a huge diesel almost rear ended us and I had to swerve off the freeway so he would not hit us. We continued on the streets driving less than 25mph to make it there.8/4/23' ********* dodge "could not duplicate problem" although they only drive for 3 miles. *** said if I got answer to let them know for future customers.8/8/23 took to ********** Dodge they did not duplicate but seen my videos and said I should not drive in 4xe electric mode that much to avoid the issue.Throughout the whole process I've been keeping Boardwalk involved. Every time I get in the vehicle I am scared for life and in fear

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new Chevrolet Bolt EV at Boardwalk Chevrolet on 6/9/2023. The sale price of the vehicle is $35425 before tax and fees. They added a $1295 tracker service to the deal, saying the tracker had already been installed and couldn't be removed from the vehicle. I asked them to take it out from the deal and they refused. After signing all the papers and getting my vehicle, the salesman showed me how the tracker worked by taking it out from the vehicle. It was a portable device that didn't require any installation and could be removed from the vehicle anytime. It was too late for me figuring out the tracker was removable since I already signed all the papers, agreeing the tracker was optional. Although it was optional, I didn't have a choice because the salesmen lied to me saying the tracker was not removable. They also didn't mention to me that the vehicle already came with 3 years of complimentary location service from OnStar. I wouldn't have purchased the vehicle if I knew the vehicle already came with OnStar location service. I also found a flyer from the tracker company showing salesmen what to do if customer doesn't want the tracker. The salesman could've followed the instructions to unregister the vehicle from the tracker and remove the tracker from the vehicle. However, he refused to do it for me. Also, their website said they accept GM Supplied Discount Code, but they didn't apply the discount onto the deal after I gave them the code. They said the code was reflected on the sale price; however, that was untrue. The contract indicated that no discount was applied.I filed a complaint to GM and they reached out to Boardwalk Chevrolet for me. However, Boardwalk Chevrolet refused to refund. Then, I left bad reviews on online sites such as Yelp and ******* After that, the Sales Manager replied me saying they could've refunded me if I never wrote those bad reviews. They acted like they were going to refund me and they blamed for everything.