Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from ****** that I had paid Evernote for an automatic subscription. I checked the evernote website and there was an account with my name, that I did not set up. I don't know how someone got my info but it seems that I was signed up for a subscription for whatever they do. I notified ****** and they said I needed to contact Evernote, I tried but their phone doesn't work and their email is just an automated reply saying they won;t reply. I have since read other people have had this same issue. I also checked their prices, and a yearly price is $139 not $217. SO I think I have been scammed.

  Customer Answer

  Date: 07/29/2025

  HI, the company in question returned my money (complaint #********) so the case can be closed. Thank you so much for looking into it, I think the idea that someone besides me was looking into it made them return their odd charges. ********* *********

  Sent from ********* ********* (********************************)

  
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to subscribe to Evernote and regularly used their product, but I cancelled my subscription years ago. I continue to receive emails that they are having problems with my payment. There is no way to contact Evernote (email or phone), if you have to log on to their site to submit an issue. I no longer have an account, so I can't log on. I'm concerned that if I submit my email and get a new password, they'll assume I'm still a customer. I want ******************** to remove me from their records and cease sending emails requesting payment. I'm concerned it may damage my credit record.

  Business Response

  Date: 07/25/2025

  Thank you for your message.
  Based on our records, there is an Evernote account associated with your email address. This account was on an active annual subscription until July 8, 2025, when a renewal was attempted. However, the payment failed multiple times in the following days due to a canceled ****** billing agreement, meaning the account no longer had a valid payment method on file.
  As a result, we canceled the subscription on July 24, 2025, and the account was automatically downgraded to the Free plan on the same day. No further payment attempts will be made, and you will not be charged again.
  To permanently close your account you can follow the steps outlined here:
  ?? **************************************************************************************************************************
  You can contact our Customer Support team by logging into your account or, if you're having trouble logging, you can submit a support ticket under the "Login Issues", which does not require an active login to access.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to close my account. I followed ********************'s process but the captcha associated with email verification continuously fails, even though the matches are trivially easy. It appears that Evernote is deliberately preventing from closing my account. Fortunately for me, I have nothing of value in the account and no personally identifiable information, including the email address as it is a DuckDuckGo address used only for this account and which can be deactivated at the click of a button. I strongly recommend using "duck" addresses for any accounts you may want to be rid of in the future.

  Business Response

  Date: 07/17/2025

  Hello,
  We would be happy to assist directly with this, but we werent able to locate any support tickets. If you'd like, you can reach out to us via our contact form here: *******************************************************
  In the meantime, we can suggest a few steps that might help resolve the captcha verification issue you mentioned:
  - Check if your browser is compatible with Evernote by reviewing our OS requirements.
  - Ensure your browser is up to date.
  - Clear your cache or try using a different browser entirely.
  - Disable any VPN, ad blockers, or proxies that might interfere with Evernotes functionality.
  - If you're using the Brave browser, please disable Brave Shield for the Evernote login page.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23613207
  
  I am rejecting this response because:

  
  You can't submit a ticket without going through the "verification" process which is what I reported as not working. I have also seen reports on the web that you can't submit a ticket unless you have a paid subscription, which i (fortunately) do not. 

  However,  i tried again and they had changed the captcha to a "place the puzzle piece" vs the "which pictures match" mechanism, and this one worked.

  I was then able to complete the remaining verification, terms, authorization,  and submission steps. At this point their messaging changed so my request to delete my account became the far more ambiguous "your request" with another sequence of actions to acknowledge that I really did want them to perform "your request". Finally i was informed that "your request" has been submitted and I got an email to that effect and that I would get another email when "your request" had been completed. 

  So at this point I have no idea if they will actually delete my account. The process was so complicated,  convoluted,  and opaque that there are multiple points where they could say this or that wasn't done properly so they couldn't complete "your request".

  As I said before,  I had nothing of particular value there and I protected myself from identity mischief through use of the *** mailer service but I'm disgusted by what i experienced trying to close my account.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/22/2025

  Hi *******,
  
  Thank you for your reply.
  
  Please note that all users, including those on the Free plan, are able to submit customer support tickets. When experiencing login issues, users can select the "Login Issues" category and submit a ticket without needing to log in to their account. For your information, we didn't receive any support ticket submitted under the email address **********************************.
  
  We received your request to delete your Evernote account associated with ********************************** on July 18, 2025. We respond to requests as quickly as possible and, in any case, before the deadline established by the applicable privacy laws. Your account is currently in the process of being deleted. Once the deletion is complete, youll receive an update from *********************************************************************.
  
  If you need further assistance, don't hesitate to contact us.
  
  Kind regards,

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I. I created a trial on June 17, 2025 2. Within a couple of hours, I realized the product was not for me.3. I selected Cancel Account on the first screen, which was itself difficult to find. I gave the reason on the second screen. 4. I believed that I had cancelled the account.5. On July 4, the company charged me $287.31 Canadian.6. I was surprised. I went to ******, which suggested that I contact them by email. 7. No response from Evernote for 11 days to my email.8. Yesterday, I found a contact form on the site and wrote to the press and partnership groups at Evernote. 9. No answer from yesterday's contact requests.10. It is clear from usage records that I stopped using the system when I said I did on June 27. 11. It is clear that Evernote has a glitchy multi-cancellation process, making it difficult to cancel. 12. Again, I tried cancelling through the same process that I did on June 27, and this time it "took" or at least it took me to new screens that the system did not take me to when I originally tried to cancel on June *****. I went back to ****** today to start a refund request with them, and this new message was there instead:"Evernote values your satisfaction. So that your billing and service needs are met as quickly as possible, please reach out to us here: "********************************************************** 14. I try to follow this link to see if it is different than the contact form I filled out yesterday on the site. Here is the response I get."Evernote is temporarily unavailable.We are working to restore service as quickly as possible. You may still be able to access your notes using the Evernote desktop or mobile app, but you will be unable to sync or share your notes until service is restored."15. This is abysmal customer care for a service you are asking $287.31 for. 16. The system has been designed to make it so difficult to cancel or get a response from them that it is tantamount to cheating customers. 17. I want an immediate refund.

  Business Response

  Date: 07/17/2025

  We have reviewed the customer's complaint and the associated account records.
  The customer initiated an ******************** trial subscription on June 27, 2025, which included a 7-day trial period. The subscription was not canceled within this period, and the full subscription fee was charged on July 4, 2025.
  On July 5, the customer canceled the ****** billing agreement, which also canceled the subscription on our end. This action occurred after the payment had already been processed.

  We found no record of any customer support requests submitted from either of the two customers ******************** accounts. Our refund process is automated: had the customer contacted us via our support channels, a refund could have been issued immediately.

  The customer mentioned service unavailability while attempting to contact us. Our records do not show any service outage that would have prevented access to our support portal during the relevant period.
  We have refunded the full amount. The customer's account is now downgraded to the Free version.
  

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suddenly Ive lost the ability to log into my Evernote account; *** sent a request for assistance to their help desk, but I have received no response.Very important data is on this lost account, and I am grieved by my inability to retrieve it.I am a paying Evernote customer, and deserve a better experience.

  Business Response

  Date: 06/03/2025

  Hello there,
  Upon reviewing our records, we found that the most recent support request tied to the email address ********************** was filed in 2023.
  There is indeed an Evernote account associated with that email address.
  Could you please confirm if this is the account you are trying to access? Additionally, could you let us know specifically what issue youre experiencing when trying to log in (e.g., error messages, inability to reset the password, etc.)? This information will help us investigate and assist you more effectively.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23403382
  
  I am rejecting this response because: I remain unable to access my Evernote account, and have lost all data it contains; the business has not given me the steps to recover the account, and I am no better off than when I first filed the complaint.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/10/2025

  Hello,
  Wed like to help you resolve this issue, but in order to proceed, we need some additional information:
  - Please provide us with the email address linked to the Evernote account you are trying to access. The email address used here for the BBB complaint is not tied to any recent customer support ticket.
  - If you have a ticket number from our support team, please share that as well.
  In cases like this, its highly likely that you may have accessed the wrong Evernote account, which could appear empty if your notes are in a different account.
  Once we have the correct email address and ticket number, well be able to investigate and help you recover your data.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel the subscription to Evernote. I tried and failed last year, so today I was determined to finally cancel the subscription and ask for a refund. The company does not have a customer service phone number. I went to the Evernote web page to find out the prices I needed to follow to accomplish these tasks. It took me almost two hours to fill out and submit the form. Evernote purposely makes cancellation and refund requests purposely obtuse in order to discourage cancellation and refund.

  Business Response

  Date: 06/03/2025

  Hello,
  For canceling a subscription, users can autonomously handle this process by following the steps outlined in our help center article How to Cancel Your Evernote Subscription: **********************************************************************************************************************************************************
  Regarding refund requests, users can create a ticket using our contact form (*************************************************************) under the Accounts and Subscriptions category, selecting "I'd like to request a refund." We see that you submitted a request on May 27th. We're pleased to confirm that your refund was promptly approved and issued immediately.
  Best regards,
  

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** since they began. On March 12 2025 I paid Evernote through ***** $121.54. On my mac in ** I can not sign in-they want an upgrade to what I paid already.They have no # to call, & I can not use my mac. I DO NOT OWE THEM AN UPGRADE.

  Business Response

  Date: 05/14/2025

  Weve reviewed the Evernote account associated with the email address ************************ and our records show that this account is currently on the Free plan. Free Evernote accounts can only sync to one device at a time.
  Its possible that the payment of $121.54 made through ***** on March 12, 2025, is associated with a different Evernote account.
  Wed be happy to investigate this further. Since Evernote does not offer phone support, the best way for the customer to receive personalized assistance is by submitting a support request here: *************************************************************

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23318111
  
  I am rejecting this response because:  I paid for Evernote. (see below)
  Receipt
  March 12, 2025
  Order *************
  *********************
  Apple Account:************************
  
  Evernote - Notes Organizer
  Evernote Premium (Annual)
  Renews March 13, 2026
  $113.99
  Billing and Payment
  ***** ******-******
  *******************
  *******************-6639
  *************
  Subtotal
  $113.99
  Tax
  $7.55
  Visa 1381 (Apple Pay)
  $121.54
  
  
  Sincerely,
  
  ***** ******-******

  Business Response

  Date: 05/15/2025

  Hello,

  Thanks for providing more details. This confirms that there are at least two different Evernote accounts.
  
  The first Evernote account is associated with the ********************************* email address. This account is Free, so if you attempt to log into multiple devices with this account, it's expected to see the paywall that invites to upgrade the subscription.
  
  A second Evernote account is associated with the ************************ email address. This account is on a Personal subscription, paid via iTunes, and can log into multiple devices.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23318111
  
  I am rejecting this response because:

  i only sign in to ************************

  Evernote has no idea what they are talking about & no service telephone # to call. 
  
  Sincerely,
  
  ***** ******-******

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23318111
  
  I am rejecting this response because:

  Complaint: 23318111
  
  I am rejecting this response because:

  i only sign in to ************************

  Evernote has no idea what they are talking about & no service telephone # to call. 
  
  Sincerely,
  
  ***** ******-******

  
  
  Sincerely,
  
  ***** ******-******

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to log into my account and their system is a nightmare. I have used their "Contact Us" system an multiple occasions and they have NEVER gotten back to me or resolved my issue at their end.I finally contacted my ******************* and was able to successfully dispute 4 months of charges and eliminate EverNote's ability to submit a charge.

  Business Response

  Date: 05/13/2025

  Hello,
  We are unable to find any Evernote account associated with the *********************** email address. Additionally we can't find any customer support ticket linked to the *********************** email address.
  If you could share with us the email address linked to the Evernote account or used to create the customer support ticket, or the ticket number, we could verify what happened.
  In general, tickets initially receive an automatic email that mentions the most common troubleshooting steps. If these steps do not resolve the issue, the email also states that you just need to reply to the email to get in touch with a customer support agent. Thank you for your collaboration.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cam get in to my account no access and it's a free acvount. I cam get access to my information and you habe no one to reach and tgeyvare not responding

  Business Response

  Date: 05/08/2025

  Hi *****,

  Thanks for reaching out to Evernote Support. We're sorry to hear about the issue you've experienced.

  We've reached back out in the ticket you opened on May 1, to make sure we fully understand your situation so we can help you as best as possible. Are you saying:
  1. Youre unable to access your account, and you believe it should be a free account?
  or
  2. You can access your account, but it shows as a free plan when you believe you should have an active subscription?

  Please note that our email also includes further instructions on how to access a Free account; as well as some questions that would help us locate your subscription, if instead you're dealing with the second scenario.

  Kindly reply to our support email so we can get to the bottom of this for you!

  Best,

  Evernote Support

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the free version of Evernote for years. In December 2024 I received a notice that my renewal was not received. Further research told me that they now only allow one device on a free account. In past years it was 3 devices. I submitted payment of $77.99 to "renew" my account for 3 devices. When I renewed, I used my current primary email of *************** I still was unable to get into my account. I contacted them the ONLY way possible, through a customer service ticket request in the app. The support ticket asked for all emails. I listed the two that I have: ************** as well as ******************* They replied that I had opened a new account because I did not use the same email I originally opened the account with (**************). They said they were unable to transfer my payment from one account to the other. They instructed me to request a refund for the *** account and send payment for the ***** account. I did that. They refunded the first payment. But even after they received the second payment, I am still locked out of both accounts. I only need/want the oldest account with the most files, which they have told me is the ***** account. I sent them a certified letter with return receipt, enclosing proof of both payments and the one refund. Their "office address" turned out to be a PO box, so my letter is either still sitting there, or they did not send me the return receipt. Now I am locked out of the app for both email accounts and they have not responded to my last email, sent to them in March, explaining that I cannot access either account. I requested either access to my oldest account or a refund. I PREFER ACCESS TO MY FILES! At this point, I have no way to reach Evernote. I hope you can help, otherwise I am out $77.99 and all the files I have stored there for probably 10 years or more. Below I selected "Delivery" as desired settlement, meaning delivery/access to my account and files. Thank you for any help.

  Business Response

  Date: 04/30/2025

  Hi *******,

  On March 19, 2025, we sent you an explanation regarding the refund issued for your primary Evernote account ***********************************, as well as instructions on how to request a refund for your secondary account *********************, in Evernote support ticket #*******. Since then, we haven't received a response from you.
   
  If you still need assistance with obtaining a refund, canceling the auto-renewal, and downgrading your account ********************* to Free, please let me know by responding to Evernote support ticket #*******. Id be happy to help and can process it on your behalf.
   
  I'm sorry to hear you're having trouble logging into both accounts. To better understand the issue and provide effective support, could you please share the following:
   - A detailed description of the issue you're experiencing (e.g., any error messages?)
   - A screenshot or screen recording showing the issue
   
  These details will help us better assess the problem and assist you further. Thank you for your cooperation, and I look forward to hearing from you.
   
  Kind regards,

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23243641
  
  I am rejecting this response because:

  From: **************************************************
  To: ****************************************************************************************************************************************************
  Sent: 4/30/2025 1:50:43 PM Central Daylight Time
  Subject: Fwd: 3rd message today for---Fwd: # *******

  Here is yet another piece of the puzzle.  I found this yesterday in my Gmail.  I hope maybe this will help you sort out what I am trying to do.  

   

  Screen shot of Gmail cancellation by Evernote:

   

   

  

  
  
  Sincerely,
  
  ******* *********