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Business Profile

Health Care

helloklarity.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 1 completed appintment before with this provider and that's all , i decided not to schedule a 2nd appoint . however, This provider scheduled a 2nd appointment without my concent. I didnt confirm this appointment. I got a notification 24 hours before the appointment in which i tried to cancel but got a text message saying "the grave period is already over" ,This is unacceptable, its unethical to schedule an appointment for a patient without their consent/ knowledge and then charge them for it. i have contacted HelloKlarity team and they refused to refund . they mentioned that "i logged to the website multiple time so i should have noticed the scheduled appointment" . i only logged to the website cause the provider didn't prescribe the mediation on time so i was trying to check on the status of it , i didn't see or notice any scheduled appointment . please help get a refund and i want the provider to never schedule an appointment without my consent again.

    Business Response

    Date: 05/20/2024

    Providers who use Klarity Healths tools and services administer a private practice. Please note that providers do have sole discretion as to their practice requirements and practice management, including scheduling follow up visits as part of your treatment plan. If you have a specific request about the frequency of your appointments, feel free to inquire with the provider if they can accommodate it. If an appointment is booked ahead of time, the system sends multiple reminders to ensure patient awareness and to give ample time to cancel or reschedule. We have already refunded your most recent service of $59. While Klarity Health does not oversee medical providers private practice and operations, your feedback is recorded and used to create continuous improvements to Klarity Healths tools, administrative services, and policies. Should you have any further questions or require additional assistance, please do not hesitate to contact our support team at *******************************.

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