Complaints
This profile includes complaints for GoodHire, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* Colorado Store.. I bought a set of tires from ******** years ago, including one I was pressured into. Recently, I returned to have that expired rubber tire for removal and disposed of. The ******** shop refused unless I bought a full new set. An employee even told me to cut it off with a saw. This is unacceptable service Im requesting a refund for the tire If that cannot be completed. Or the value. Gift certificate at another. It been done before here free of charge. Bad business take it back if I cannot be fulfilled it is hazardous material. I was quoted another shop 25$ for good year tires.
Business Response
Date: 06/18/2025
To whom it may concern,
This compliant is not about Goodhire. We do not sell tires and we do not have a store.
Thank you,
Inflection Compliance Team
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I am sorry i opened this complaint by selection error. The company is not responsible for this matter.I have reviewed the response made by the business in reference to
complaint ID ********, and find that this resolution is satisfactory to me. Apologize for the inconvenience.
Sincerely,
******* **********Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the Better Business Bureau (BBB),Greetings,I am writing to file a complaint regarding a dispute with ****** concerning my business on ****** My Business. There is another individual with access to our business profile, and we have no relationship with this person. We are seeking to regain control of our business profile to continue our operations.We kindly request your assistance in resolving this issue, as it is urgent for us to regain our business profile. We know that you maintain neutrality and trust in your ability to provide support.Business ******************** Address:6345 ********************************************************************************************** Identification Number:15952188082116192573 Official Email:************************* Official Website:***************************** We have contacted ****** My Business support several times and are providing the case numbers for reference:Case ID: *************** Case ID: *************** Case ID: *************** Case ID: *************** Case ID: *************** Attached, you will find screenshots of the email responses we received from ****** support, as well as images of the official documents related to our business.We hope for your assistance in resolving this issue.Thank you and best regards,Business Response
Date: 05/21/2024
We believe this complaint was submitted to GoodHire in error and was intended to be submitted to ******* - GoodHire Compliance TeamCustomer Answer
Date: 05/21/2024
I think I sent it to the wrong placeInitial Complaint
Date:11/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
remove address from googlle mailingsBusiness Response
Date: 11/09/2023
Dear *****,
We believe your complaint was submitted to GoodHire in error. GoodHire is not affiliated with ****** and is not responsible for ****** Fiber mailings.
Please let us know if we can be of further assistance or if you wish to clarify your complaint.
Warmly,
GoodHire Compliance Team
Initial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon,I was trying to get a background check for my husband that asked to do so. He needed it for employment. I tried to get through the process but the program stalled on the their end. I was charged 2 times for a background check when the process was not complete. I have tried to call them multiple days and left voice mails. However, they have not reached out to **** just want my money back for the two charges. *******************Business Response
Date: 10/26/2023
Dear *****,
Please reach out to us at ************************* so that we can better understand your concern and investigate. We would be happy to assist.
Warmly,
Inflection/GoodHire Compliance
Initial Complaint
Date:09/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Goodhire, along with my former employer pushed an unauthorized background check with my consent a little over a year ago. I was informed by a manager in **************** and that she was authorized to push it and asked me for a reason why theyd make her do so. I have asked my former employer for copies and have been denied on multiple occasions. I recently found out that goodhire was the company they went through and have tried to request a copy through them and have been unsuccessful getting through. I would like if Goodhire would 1) validate that the background check was processed, 2) provide myself a copy if so, and 3) provide explication for why this was done without consent or reason.Business Response
Date: 09/18/2023
Please see attached for GoodHire's response to this complaint. - GoodHire Compliance TeamInitial Complaint
Date:03/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Three separate charges on my debit card that I didn't catch until now. These were not authorized by me or my spouse. Informed the bank of alleged theft of my information. My debit card has been canceled.Business Response
Date: 03/03/2023
Please see attached for GoodHire's response to this complaint. - *****************************, Compliance ManagerCustomer Answer
Date: 03/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. The money has been refunded.
Sincerely,
*******************Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company did a 7 year background report for an employer and results are from charges over 10 years ago and supplied that information to the companyBusiness Response
Date: 09/20/2022
Please see attached for GoodHire's response to this complaint. - *****************************, GoodHire Compliance ManagerCustomer Answer
Date: 09/21/2022
Complaint: 18037592
I am rejecting this response because:
The company only requested a 7 year background check and you supplied more information than requested
Sincerely,
*****************************Business Response
Date: 09/21/2022
As explained in GoodHire's Reporting Policy, GoodHire background checks are not limited to 7 years of criminal history. Where allowed by state law, GoodHire will report criminal convictions older than 7 years. For more information, please see our help center page: https://help.goodhire.com/docs/reporting
-******** ******, GoodHire Compliance ManagerInitial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/09/2022 An Potential Employer Submitted A Background Check On Me. Goodhire Completed 6 County Checks On 08/11/2022 And Ive Been Waiting On One County Check Since. The County In Question Is Concordia, LA Which Happens To Be My Home County. I Reach Out To The Clerk Of Court And Was Referred To The Court Clerk That Handles 3rd Party Background Checks. The Court Tried To Assist Me In Every Way Possible To Help Complete This County Check, However They Couldnt Find Any Information For A Background For Me. I Was Advised To Call And Find Out What The Errors Where On Goodhires End So That They Could Help. Goodhire Support Only Provided Me With Generic Info And No Other Options As To Actually Investigating The Situation Or Seeing What Was Going. Numerous Support Members Advised Me That Only After The Estimated Completion Date Of 08/29/2022, Can They Help Me Or Request To Expedite My Background. On 08/23/2022, My Employer Was Able To Put In A Request To Get A Request To Expedite But I Was Still Advised That Theres Nothing Usually Done Until After The ETC. The Thing Is, My Start Date Is 08/28/2022 And Has Been Delayed Twice Because Of This. Now, If This Was Something That I Had An Issue With Thatll Be Different, However, This Is A Situation The Multiple People Have Encountered When Using ************************Business Response
Date: 08/30/2022
Please see attached for GoodHire's response to ********************** complaint. - *****************************, GoodHire Compliance Manager
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