About
Important information
- Customer Complaint:
Balsam Hill came to BBB’s attention in November 2007. A review of complaints done in April 2026.
The BBB recommends users to review Balsam Hill® Product Warranties and their FAQ.
For additional support, please visit Balsam Hill® Customer Service.
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 10/30/2013
Years in Business: 20
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 11/5/2007
- Business Started:
- 8/11/2006
- Business Started Locally:
- 8/11/2006
- Business Incorporated:
- 8/11/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Balsam Hill Christmas Tree Company
- Business Management:
- Mr. Thomas Harman, CEO
- Ms. Katie Ford, Manager
- Mr. Bernie Leas, Vice President of Operations
- Number of Employees:
- 101
Additional Contact Information
- Principal Contacts
- Mr. Thomas Harman, CEO
- Customer Contacts
- Ms. Katie Ford, Manager
- Fax numbers
- Primary Fax: (650) 369-4940
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- REFUND: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in transit to our designated Balsam Hill™ Return Center within 30 days of you receiving your order. If you prefer to exchange your product, please see our Exchange Policy.
EXCHANGE:
If you would like to exchange your purchase, you may do so in the first 30 days for another like item. You may contact our Customer Service Team by email at Customer Service or by phone at 888-55-BALSAM (888-552-2572). - Business Categories
- Christmas Trees, Artificial Flowers, Christmas Lights, Christmas Decorations
Latest Reviews
Jordan P
"After many years buying from REMOVEDit is sad, I will not returning as a customer. I purchased a set of the Magnolia Christmas Picks and BH mailed them out using REMOVEDand not their usual REMOVEDThe picks were lost (I believe stolen) and they were never recovered." ... Read full review
Lauren P
"Absolutely awful! Ordered a 9 ft tree, it came with light wires cut." ... Read full review
PEGGY K
"Balsam Hill price adjustment policy states " if the price of an item is reduced before December 20th and within 14 days of your original purchase date, please contact us and we will be happy to credit you the difference between the price you paid and the current price ". The do not follow their written policy and would not refund the difference." ... Read full review
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