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Business Profile

Real Estate Investing

Wedgewood
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 current tenants have had on-going mold problems in our homes. Wedgewood has been aware of the mold problem for years yet they have refused to do anything about it. They refuse to even acknowledge the presence of mold despite incredible amounts of proof (photos and mold tests). Currently there are 5 tenants (including myself) with visible mold in our homes and several previous tenants who broke their leases due to mold. After those tenants moved out management allowed new tenants to move in without doing Mold Remediation. Due to their negligence my home is now covered in mold, including furniture, clothing, appliances, walls, and more. Several of my items are irreplaceable. I have asked several times to be let out of my lease with no penalty but management refuses. This on-going issue has caused me incredible stress which has affected my work and mental health.I live at The District Apartments by Wedgewood in ******, **.

    Business Response

    Date: 11/20/2024

    Dear ******, 

    We take your concerns very seriously and are currently investigating your claims. We value you and all of our tenants and strive to ensure that their apartments are clean, safe, and a place that they can call home. We are committed to reaching a resolution with you as soon as possible. 

    Sincerely, 
    Wedgewood

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company serveral times. I feel like because its a big company no one cares. This company mange a house in my neighborhood that was bought at a foreclosure. Now squatters have taking over the property and nothing is being done about the matter. A number of neighbors are moving out of the neighborhood, and we have yet to receive any type of information from this company.

    Business Response

    Date: 05/06/2024

    We truly appreciate you reaching out and want to reassure you that your concerns have been heard. Our team has indeed been in touch with you, and, as previously mentioned, we are limited in the specifics we can discuss regarding this property due to ongoing legal proceedings. Please know that your well-being and the integrity of your neighborhood are incredibly important to us. We're committed to finding the best possible solution within our legal boundaries.

    Customer Answer

    Date: 05/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am renting from a property managed by Wedgewood and have been repeatedly charged late fees on balances that are should not be there. I have talked to 2 different people regarding the issue where utilities are being back dated to the month prior. All 3 times I am told that there was an issue with billing and that I don't owe a balance but I still get charged a late fee. I can't even pay my balance online because of these incorrect charges and I am constantly wasting my time having to go up to the office only to find out that no one is there and no one can get to the phone.

    Business Response

    Date: 08/22/2024

    *******,

    Weve just discovered your complaint from 2022. Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the late fees and communication difficulties. We understand how frustrating this must have been for you.

    Upon reviewing your account, we found that the late fees were automatically applied as part of our system's process when rent was not posted by the third of each month. However, please rest assured that these fees were credited back to your account on the same day they were charged. We regret any confusion this may have caused and are sorry for any inconvenience you encountered due to this process.

    We also want to acknowledge your communication challenges when trying to reach us. We want to assure you that we are committed to improving our responsiveness and communicating with tenants moving forward.

    To address your concerns comprehensively, we would be happy to provide a detailed ledger of the charges on your account. Please feel free to contact us directly at ************************************** so we can help you further and resolve any remaining issues to your satisfaction.

    We appreciate your patience and hope that our efforts to clarify and resolve this matter. Your satisfaction is incredibly important to us, and we are eager to ensure you have a positive experience with our services.

    Warm regards,
    Wedgewood
    **************************************

Wedgewood is BBB Accredited.

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