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          RCAR Redlands Complete Auto Repair has 1 locations, listed below.

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            Business ProfileRCAR Redlands Complete Auto Repair

            Auto Repair

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            1647 W Redlands Blvd Ste L

            Redlands, CA 92373-8001

            Email this Business
            (909) 307-9599

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            We offer the following services: auto repair of foreign, domestic and classic restoration.

            Business Details

            Location of This Business
            1647 W Redlands Blvd Ste L, Redlands, CA 92373-8001
            Email this Business
            Business Started:
            1/7/2009
            Business Incorporated:
            8/7/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 260508 for this business, issued by Bureau of Automotive Repair

            These agencies may include:

            Bureau of Automotive Repair

            10949 N Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.autorepair.ca.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Tenfold Ventures International LLC
            Business Management
            • Mr. Juan Nava, Manager
            • Mr. Jake Fakhoury, President/Partner
            Contact Information

            Principal

            • Mr. Jake Fakhoury, President/Partner

            Customer Contact

            • Mr. Juan Nava, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Took my **** - **** F100 Custom TRUCK to RCAR Redlands Complete Auto Repair shop located at **** W. Redlands Blvd, Ste. L, Redlands CA, phone ************, and handed the truck over to *****************, Shop Manager, and discussed in detail the project work to be completed to fully restore my **** F-100. **** repeatedly reassured me that he had a lot of experience restoring classic cars and could handle this job "no-problem". An extensive INVOICE ARD #******** was created & monies exchanged for deposit. After many months/ years of attempting to communicate with ****, I realized that NOTHING that **** had been telling me was the truth, and he has been feeding me lies & excuses about the state of the project, & at times, would not return my emails or phone calls. I spent $7012.00 as partial payment, and the truck sat, untouched for 2 years, while **** continued to paint colorful stories of the state of the truck and status of the project. I repeatedly asked (via emails that remain unanswered) for updates and pictures that would show progress. I picked the truck up today, exactly x2 years later, and see that the truck is in the SAME unrepaired state as it was when I dropped it off in 2021, and now, **** tells me that they (former owner) agree to refund ALL monies paid, however the shop has changed ownership and I will have to reach out to the old owner: ********************* to ask for a full refund! **** gave me the email address: ****************************************************** #:************ of the previous owner, and says I need to correspond to *********************, & request a refund. Additionally, **** showed me a storage garage with multiple vehicles/ unfinished projects, that the shop has taken on that are in the same sad situation: Promises, with no intention to do the work. And, when requested to speak to the owner, **** refused to give me the name / contact information of the current RCAR owner. I just want a FULL refund, and to put the shop on notice so others don't get scammed!
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            JOANN N

            03/15/2022

            RCAR was referred to me by another Auto Shop in December, 2018 for an Electrical Problem. While diagnosing Electrical problem,The owner, Juan N*** found a bigger problem with the engine & motor mounts. That repair took 7 months to be repaired. November 22, 2019, I paid RCAR to fix the Electrical problem. Juan replace the Turn Signal Switch, Flasher and Radiator fan. A week later I was back at RCAR because the Engine light kept coming on and the Electrical Problem still had not been repaired. November 27, 2019 Juan replaced Voltage Regulator and Brake Light Switch. Exactly one month, December 27, 2019, one of RCAR's mechanics was driving my car and the car engine stopped just after coming off the freeway. I was charged $1050.00 for that repair and was promised an invoice which I have not received to this day. I do not know exactly what caused the breakdown. I have been asking for that invoice for 2 years and was always told "it's in the mail." During year 2020. I was back at RCAR for several more repairs. During the summer, my antenna was taken off & silver tire stem caps were missing. I have asked for these items several times and have not received them back. Sept. 30, 2020 I was back at RCAR. This time Juan said he needed to replace the Main Computer. I was told that if I paid cash I would get a discounted price. I have never received an invoice for the computer. Every time I ask for the invoice I get the same answer as before. During 2021, my car was constantly needing repairs. Most of the time RCAR had my car, they were driving it, trying to get the computer to adjust itself. By my calculations RCAR has put over 5,000 miles on my car. As of today, my electrical problem is WORSE than before. I donot have a left blinker at all. I donot know what else is wrong. Nov 22, 2021 Juan towed my car to my house;advised me not to drive it. He was to order a Relay Box. After Dec 13, 2021 he was to bring car back to shop &finish repairs. Juan had stopped communicating with me.

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            BBB Serving Central California & Inland Empire Counties

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