Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Brothers Trailers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brothers Trailers

      Rch Cucamonga, CA 91737-3809

    • Brothers Trailers

      4035 E Guasti Rd Ste 306 Ontario, CA 91761-1534

    Business ProfileforBrothers Trailers

    Trailer Sales
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.43/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Brothers Trailers has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brothers Trailers

        Rch Cucamonga, CA 91737-3809

      • Brothers Trailers

        4035 E Guasti Rd Ste 306 Ontario, CA 91761-1534

      Location of This Business
      Rch Cucamonga, CA 91737-3809
      BBB File Opened:
      8/2/2019
      Years in Business:
      12
      Business Started:
      2/1/2012
      Business Incorporated:
      5/14/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Related Businesses
      • Mr. Andrew Rodriguez, Owner of Arete Food Trailers & Concession Carts, also owns Chic Puppy. You may view the BBB report for Chic Puppy by clicking here.
      Business Management
      • Mr. Shawn McMillon, Owner
      Contact Information

      Principal

      • Mr. Shawn McMillon, Owner

      Customer Contact

      • Mr. Shawn McMillon, Owner

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/31/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Weve had trouble since the beginning and Arete would not back anything up. Less than a year with this trailer and its a pile unusable. They didnt provide the back splash on the tub and no doors on the cabinets. They did eventually send a back splash but it was bent on arrival. The windows latches were defective and broke causing the windows to slide while driving which broke the hinges on the window awning. The sink drain was detached. A section on the window frame was cut out. I tried to return the trailer and they refused. I tried to get them to repair the trailer and they refused. I gave them multiple attempts to make this right and Arete refused responsibility. The mini split wasnt working as soon as I got it and they said it wasnt covered. The water heater leaked and had to be fully replaced, they said that wasnt covered either. I hadnt even used the trailer yet and these were not working. I had to pay to get it in working condition on top of the cost I had just paid to buy the trailer. I didnt even get the appropriate paperwork needed to register with the *** after repeatedly being told by Arete I was given everything needed to register the trailer. I had to go back and forth with them before finally getting the port documents. This trailer was made in ***** and nothing can be repaired. It has to be fully replaced as it breaks. I bought the trailer in 2023 and Arete still has failed to take any responsibility.

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jordan S

      5 stars

      05/24/2023

      Great service and they delivered our trailer in the time frame that was originally drawn out. We get compliments on our trailer at every event we do saying how unique and eye-catching it is. The return on your investment is very quick!

      Local BBB

      BBB Serving Central California & Inland Empire Counties

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.