Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/9/2025 I ordered a part online from Toner2Print. I paid extra for expedited shipping. Invoice T2P376574. My card was charged and cleared my bank. I received an email on 6/11/2025 saying my order had shipped. No tracking number was provided. I was unable to log in and see any change in my order.I have not received my part or any further communication from them. I have called numerous times and the phone line just keeps looping around to the same message. I have sent emails through the website. I cannot find any other means of contacting the company.

  Business Response

  Date: 07/10/2025

  Invoice T2P376574 did have a Back order status which was available via our website.
  The customer is able to login but seems to be confused by having an "account" versus "Guest account".
  The customer did not create an account with us and needed to simply hit, "Guest Account," when trying to login.
  From there, they could input the e-mail address provided on the order along with the invoice number to view the status.

  From there, they could see the Back Order status on their order showing that it was scheduled to ship out on: 06/30/2025

  As of today, the order was delivered on July 5th, 2025 per **** tracking - 9405530109355175115551

  We have also checked all e-mails and have received no update correspondence from said customer or the customer would of been notified of said Back Order.
  We also encourage our customer's to always double check their spam folders for any missed e-mails from us concerning back orders/ETAs for products.
  
  If the customer does not wish to keep the product, we are more than happy to work with them on having the product returned following our returns protocol. 
  

  Customer Answer

  Date: 07/10/2025

  The company sent out an email saying the item had shipped. There was no follow up email or communication to say the item was back ordered. There was no updated status on their website. They accepted payment for expedited shipping. Their phone system goes on a loop and they apparently do not check their email or spam filter. I do check mine regularly. 

  It seems the item was shipped when a complaint was filed. 

  Business Response

  Date: 07/10/2025

  Order status is available via online through our website which was available since order date.
  If trouble was had accessing this information, we would of been more than happy to assist if we were reached out to.
  
  The ETA for your back order status was added online a day after the order was placed.
  Again, this information was available via our website from the order status section of your GUEST ACCOUNT as an actual account was not created by you.
  We apologize if this is confusing on our end in anyway. 
  
  Please again let us know if you wish to keep the part (as it was delivered to you) or have it returned back to us for a refund and we'll be more than happy to assist you.

  Customer Answer

  Date: 07/28/2025

  None of said information was available online. The only email sent from the company stated that the part had shipped, although it obviously had not. When I signed in to check the status, it was not updated with any information. The company was unreachable by phone or email. Many attempts were made. They did not respond to several emails which were sent. Their phone just goes in circles without letting anyone make contact. The part did show up after a compliant was filed, however I will not pay the original amount which included expediated shipping. 

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped me a defective pca board. Ceased contact after requesting refund or replacement. They demanded I close the ****** case before shipping replacement product.

  Business Response

  Date: 06/14/2023

  We have been corresponding with our customer in-regards to the ****** charge back.

  We have informed the customer that we will need this closed before we could move forward with a replacement item and a return label.

  We did not receive any correspondence from this customer prior from the  first ****** charge back. This is the first of our knowledge of the item being received as damaged.

  We were more than happy to assist once the chargeback was closed. As soon as the ****** charge back was closed, a UPS return label along with our return instructions was e-mailed to: ********************* 

  We did provide a follow-up email early today stating for them to re-check their spam folder for the return instructions/UPS label as a second ****** chargeback was opened and then re-closed for this situation.

  The customer has not followed up with us nor has confirmed receiving the UPS label/Return instructions. 

   

  UPS Return Label  Tracking Number: ******************

  There is still no update on the return shipment of the item.

  Once we have received this back, we would be more than happy to issue a refund or a replacement based on the customer's needs.

   

   

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********,

   

  I was able to handle the case through ******. By its own admission on the response to this complaint the business is handling issues in an unethical manner. The case from ****** must be closed AFTER the correction is made not before. The seller was well aware off issues via our reach out and ******. The statement that this is the first they are hearing of it is not true. So the matter is handled BY NO HELP OR ACTION OF THE COMPANY THIS COMPLAINT IS FILED AGAINST. Thank you to the BBB for your assistance in this matter. 

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 04/25/2023 for a printer part, but never received it. My bank account was debited for the sum of $110.58.
  
  I tried constantly by phone and email to contact the company, but never received any response.
  
  The Invoice number is: T2P371358
  Account number is: 304108

  Business Response

  Date: 05/24/2023

  Hello and thank you for bringing this to our attention.

  
  For order T2P371358, the order was shipped and delivered via UPS on 05/15/2023:

  ****************track=yes&*********=*****************8&loc=en_US&requester=ST/************

   

  The reason for the delay in shipment was due to the part ordered being on back order.

  This information could be found on the customers order by logging into their account via our website.

   

  Thank You,
  ***** E.

   

   

  Toner2Print, Inc. 
  **** *** St Ste *
  Rch ********* CA *****
  

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a print head but received the wrong type for the printer. They have repeatedly ignored emails concerning how to return the incorrect part.