Business ProfileforE.S. Kluft & Company Inc

Kluft and Aireloom mattresses are not BBB accredited. This almost says enough. They are a high end bed manufacturing company located in ********** that use expensive products in their mattresses, but they do not hold up over time and the company has a reputation for not honoring its 10 year replacement warranty policy. We had someone come out and measure our $5000 Aireloom bed; a supposedly independent contractor. He placed strings and cones across the mattress and took pictures that showed 4 to 5 inch depressions in certain areas of the mattress. He even inferred that most of the mattress companies have their means of getting around honoring their warranties. The report came back to me with normal wear and tear and depressions of 1.5 inches or less. This was not accurate. In addition, the measurements do not take into account what occurs to the materials when weight is placed on them. When I lay on the mattress, there is around six inches of sinkage in my hip area. Imagine thrusting one hip out to your side and keeping it there for 8 hours at a time. This causes the spine to go out of alignment which results in pain. A good mattress should keep the spine in alignment and have additional support in the ares of the mattress where the body is the heaviest. For reference, I weigh 194 pounds and I am five feet ten inches in height. Because the company has refused to honor its warranty, we are having to purchase another mattress from a different manufacturer. The mattress is not even six years old. Expensive mattresses like this should not lose their supportive qualities as quickly as Aireloom does. Please remember that almost all mattress reviews that you see online are written within days and weeks of the initial purchase. It is rare that individuals review mattresses five years after they have purchased them. In fact, many reviews are not about the mattress itself, but about the actual purchasing experience. Aireloom should do better.

Thank you for allowing ES *************************** the opportunity to address Mr. ****** review. ************** purchased his mattress on 5/19/2018. A warranty claim was filed on his behalf on 12/27/2023 and was inspected by a third-party inspection company. He currently has 3/8 on the left side and 7/8 on the right. Per our warranty policy, sagging over 1.5 is deemed as a manufacturing defect. Any depressions less than this would be considered normal body impressions.In this case, ************* has impressions which the inspector clearly identified in the inspection report, as normal. The reports description of problem and findings is customer states they can feel springs, but the tech applied pressure throughout and did not feel or hear any. Continue rotating for even wear. The inspection report also includes all photos of the measurements so there is no question on the findings identified.