Business ProfileforP A D I

Booked trip through travel.padi.com in early July'23. Paid deposit; full amount due in late October for 12/28/23 trip). Policy at time of booking/on invoice allowed date changes if w/in 24 months of original booking. In August I requested a change of dates and was sent the same cancellation policy as confirmation of my request....then was told I could only rebook if it was within 12 months (fine).After much back and forth on rebooking dates I was still listed as registered for the original trip. I was worried they'd charge me for the full original trip if we didn't rebook before the deadline. I was told via email that my payment for October 22nd had been inactivated due to the change. They confirmed that I was no longer responsible for the remainder of the original trip and were still working with the vendor on dates. I deleted my credit card details from their online portal.I requested my new dates, heard the dates would not work, requested others, heard nothing. On 11/13 I received two evening emails: confirmation of my new date (12/23/24) and an invoice, saying I would owe the full amount within 48 hours of receiving the invoice. When I woke up the next morning (Monday) I had an email from the travel team saying my card had been declined twice (it expired in November).My complaint is this: 1) I removed my card from my account on their site and had 0 pending payments. They retained it and tried to use it. 2) The invoice they sent me for the rebooking said I owed the full amount within 48 hours. They attempted to charge my card within 24 hours without any reply or confirmation from me to do so. 3) I did not authorize payment for the second trip; they ran the card without consent.The invoice for the rebooked trip listed a 48 full refund policy. I immediately requested that my trip be cancelled and refund issued as I do not trust them with my financial information. The request was denied. They have not responded to my follow up communications.