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Find a Location

Desert Maxillofacial Center has 1 locations, listed below.

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    Business ProfileforDesert Maxillofacial Center

    Maxillofacial

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    72780 Country Club Dr Ste 106, Rancho Mirage, CA 92270-4149
    BBB File Opened:
    12/28/2021
    Years in Business:
    8
    Business Started:
    5/10/2016

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I was a patient o* this practice and had a consultation on 3/8/2023. The practice o* the o**ice as noted in their *inancial policy stated that payment *or service was due at the completion o* service. When I le*t at the end o* that appointment I asked i* there was anything else or an amount due and they said there was nothing else. I returned 3/27/2023 to get an estimate *or *uture service. At the end o* that appointment, again nothing was mentioned about a due balance. On 5/23/2023 I received a text message asking to contact the o**ice about a past due balance. I asked what balance and they said *or the service on 3/8/2023. I told them I have not received a bill and with *oul language, I know wasn't need, asked *or one to be sent. I got no response a*ter that beside a signature required letter "*iring" me the practice. Sometime at the end o* May or beginning o* June the account was sent to collections as I recieved a letter *rom them on July 6. On June 20th I dropped o** a payment to the o**ice, which they mailed back to me. I again dropped o** the payment on 6/25. On 6/26 they called the police to get a no trespassing order. I made a good *aith attempt to settle the account without receiving a bill at any time. I used the EOD *rom insurance company to see guess what was owed. They billed insurance 3/21. 6 days be*ore my second appointment where they could have asked *or the amount due at that time but *ailed doing so. The account was post due no more than 60 days it was sent to collection without notice and without a billing statement a*ter asking *or one as one was never received. The only things I have received *rom them has been 3 pieces o* mail and those can be veri*ied as they were sent certi*ied, or signature required. Even in his seven (7) page letter to me dated 6/25/2023, they still *ailed to provide a billing statement several docs and a doc that states communication is key with past due accounts..which is what occurred but they stopped
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