We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Canopies and Tarps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 of a ten foot by thirty foot tarp to cover damaged roofing at my home from the recent rains and have not been able to contact anyone at the subject company, Canopies and Tarps to find out when they will ship. Now I am really concerned as the damage is getting worse and I have no idea when my tarps will be here. They have already charged my credit card and I am concerned as they seem like a scam business especially after reading your ratings. If they are not going to ship these to me immediately I really need a refund so I can go elsewhere. Your assistance is greatly appreciated. Thank you.

    Business Response

    Date: 01/12/2023

    Business Response /* (1000, 5, 2023/01/06) */
    You literally placed an order on 1/3 and emailed us yesterday for a status update. We responded to your email this morning with the updated tracking information which shows your order will be delivered tomorrow 1/7.


    Consumer Response /* (2000, 7, 2023/01/07) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I was finally contacted by a rep Friday January 6, 2023 from the voice mail I left after calling them numerous times. I was informed they had them in stock and would be shipping them to me and they would arrive Saturday January 7, 2023 which they did. I am glad to have them as I was in dire need. If they would have answered the phone any of the times I called them this would have gone much smoother.

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on Oct 10, 2022 I ordered a canopy side tarp with windows. I ordered as a guest and I entered my address as *********************************************************** and provided my email. I received an email Oct 17 indicating the order was complete. I sent a message asking if it was shipped and what was the tracking number. I received a tracking number on Oct 18 telling me it would be delivered today October 18, 2022. I work from home and it was never delivered, I checked tracking and it said it was left on the doorstep. I contacted support (****). He showed me an address, ***************. I advised him that was not an address I entered. Apparently, by my email address they linked my order to an old account my husband had and sent it to an incorrect address. *** however, should have returned the item to the retailer as undeliverable, because the address does not exist. You can look it up. No such address in ****** **. *** should not just dump packages off at an address that does not exist. **** refused to send us a replacement or a refund and he refused to file a claim with ***. I have spoken to ***. The retailer is required to file the claim as they are the ones that are reimbursed for the loss, not me. I want a replacement, and I want it sent to *********************************************************** as I had entered as a guest. This retailer has the ability to reimbursed for this item that is lost by ***. The tracking number is 1ZWA48910310861487. Anyone can look it up. It just says delivered at doorstep in ****** **. It doesn't say where in ******. I just have ****'s email that it went to *************************** that does not exist. So yea, I have all the email if I need to submit them. So, be truthful.

    Business Response

    Date: 10/19/2022

    The customer's depiction is inaccurate. Her husband had created an account at some point with the correct address. The current order in question was placed as a guest, not through the saved account and the incorrect address was entered by the customer as **** instead of ****. Since the address was entered incorrectly, our system could not link the guest order to the appropriate store account. The package was processed and shipped to the address provided by the customer and as shown on the order form. *** delivered the item to the address on the order and dropped it off at on the porch. The item was not determined to be undeliverable by *** and the package was not re-routed back to our location. The real issue is the conspiratorial accusations by the customer. She somehow thinks that we intercepted or hacked her information in the processes of ordering online, changed the address and conspired with *** to deliver the package to an unavailable address in some grand fraud operation. We are happy to assist with customer issues until lack of accountability turns to blame and offensive accusations that have no basis and are outright insulting. Yes, I can start a claim with *** to investigate and attempt to retrieve the package. I stated that in my email to the customer in my initial responses. However, this investigation can take up to 6 weeks to resolve and we do not ship nor refund until *** issues our company a credit back. This was not an error by our company nor was it an error by ***. I am hesitant to continue helping this customer after the insults and accusations and would appreciate an apology.

    Customer Answer

    Date: 10/28/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have attached several documents that show I ordered the item in my name and with correct address. The order then ended up in my husband's account with this company, and the address was transposed with the po box number used for billing. The documents show this. Despite that, ********** told you he would file a *** claim which he did not. In writing he refused to file the claim, refused to send us a replacement and refused to refund our money. I did file the *** claim, furnished him a confirmation of it on 10/19/22 and I am furnishing the results of the package trace by *** to him and to you. It was not able to be located, and a loss claim was accepted by ***, which they notified ********** of. So he has been reimbursed already. He has not made contact with us about it, has not refunded our money or sent a replacement. At this point, we want a refund of the $121.57 immediately and we have found another vendor for future needs. ********** is not entitled to be paid twice for the item we purchased and did not receive. Watch out for this guy. This is a one-man operation that states in writing he has an F rating with the BBB because he won't pay them for a better rating. I hope he improves his customer service.
    See Attachment/File: *** Claim Detail

    Customer Answer

    Date: 10/29/2022

    ***Document Attached***
    attached is ********** refusal to have *** trace, to refund or to replace item ************* Attachment/File: BBBcompanyrefusaltotrace.html

    Customer Answer

    Date: 10/29/2022

    ***Document Attached***
    attached is county assessor search for address *************** that the company addressed our package to. As you see, there are no search results for a house or a property. It does not exist. So *** saying they delivered it to the front porch is incorrect. And when they ran the trace, they determined the package cannot be located, meaning, they cannot trace where it went to. It is *** responsibility to properly deliver a package or return it to the shipper if there is no such address. Since they now don't know where it is, they are required to refund the shipper. This process took a week, not 6 weeks as ********** indicated. I ask that he provide any proof that *** sent him saying this package was not undeliverable and in fact was left on a porch at an address that clearly does not exist. He is very untruthful. To further delay our refund now that there is a valid and approved *** claim, and they have admitted to losing the package, is fraud on the consumer.
    See Attachment/File: BBB8.png

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered tarps from **** ******** ***** it was meant to arrive within 3-4 weeks, I've never received a tracking number, and I have been charged for the tarps. When I call the number on the website, there is no answer and no voicemail set up. I placed the order on 7/8/2022, it's now 8/18/2022. I want a full refund, as the reviews on this website about this company are all the same. He's obviously also changed the name of his company.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/19) */
    We sent a response email to the customer on 8/15 explaining that the order had reached the end of the made to order fabrication period of 20 Business Days and that the order would be shipping within this business week. Today is the end of the business week and the order is actually on dock for awaiting UPS pick up for today. However, I will pull the order from the dock and refund the amount. This order will not be shipping. You can expect the refund today. Please see the attached email conversation.


    Consumer Response /* (3000, 7, 2022/08/19) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    On this sellers website, it doesn't say that it will take over 30 days to deliver the product. I have only been refunded because I turned them into BBB, I have the refund, but I don't have the product, it's a waste of my time and it's a fraudulent business, the reviews are terrible. Thank you BBB for helping me!


    Business Response /* (4000, 9, 2022/08/19) */
    Really? Our processing times are posted in the top navigation of the website along with the product categories. The processing times are also notated within the user agreement that you check boxed off as read and understood when checking out online. Furthermore, we answered all of your emails regarding the order processing in a timely manner and instructed you as to the time involved. This is evident in the email conversation I attached. It is your responsibility to read the processing times and shipping policies when placing an order online to know and understand the process. ***** ********************************************** ***


    Consumer Response /* (2000, 11, 2022/08/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Thanks for resolving this. It would help if you answered your phone, or had Voice Mail.

Canopies and Tarps is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.