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Business Profile

Online Retailer

Lensmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.05

Average of 107 Customer Reviews

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Review Details

  • Chelsea W

    Date: 07/14/2025

    If i could leave a 0 star review, I would. **************** is a complete joke. They stated they would refund me for a package that was never delivered and then stated I'd "have to pay extra" for replacement frames that I selected, since the original ones I ordered/paid for, were no longer "in stock". I have not gotten a dollar back from them. DO NOT ORDER FROM HERE.

  • Molly U

    Date: 07/10/2025

    If I could leave zero stars I would. This is a scam! I placed an order back in April, they told me it was lost in transit and sent a new order. I received a random package from ****** with two cheap wallets and I had no idea why, come to find out that package was my glasses and they refuse to refund me. Stay away!!!

  • Marla M

    Date: 06/24/2025

    I attempted to return these "party costume" looking glasses and I was never provided an email of where to return the two pair of glasses i purchased. Of course this was in an attempt for me to miss the "return deadline" window. After a couple of weeks, customer service stopped replying to my emails. A total scam and waste of money.

  • Yolanda A.

    Date: 06/19/2025

    I placed my order on May 2025, I kept receiving a late delivery notification when I tried tracking my order. I finally sent them an email and I received a response that said my eyeglasses were delivered on June 3, 2025. I checked my ring camera and we didn't have any deliveries on that day. I've filed a dispute. They sent me a tracking number which says my package was delivered. I have not received my eyeglasses and I highly doubt at this point I will.

  • Sara P

    Date: 05/13/2025

    I had such a hard time getting in touch with customer service and then when I did, it would take forever for them to respond. They didnt listen to my Request and then by the time they agreed to what I was asking, I was beyond the return date and they will not give me store credit or a refund.

  • Phyllis H

    Date: 04/13/2025

    I paid $90. for a pr of glasses from Lensmart. They were very cheaply made & looked bad on me. Lensmart advertizes money back guarantee. I repeatedly asked for a ************* kept putting me off. This has gone on for almost 2 months now. I want my money back & this place keeps saying I should change my frames. I have made it clear I do not want anymore of their cheap looking frames. If I could give them less than one star, I would.

  • Michelle V

    Date: 04/08/2025

    I never received my order. I contacted the company and kept getting automated messages. I will never order from them again and do not recommend this company.

  • Meredith S

    Date: 03/05/2025

    I ordered two pair of prescription glasses. One pair I ordered were sunglasses. When they finally arrived, they had NO prescription in them at all. I contacted the company and they claim that the glasses were a special item and cannot be replaced or refunded. However, the product that arrived was wrong - no prescription. This was their mistake! They need to make good on it by a replacement pair (that I truly do not want from this company now) or a full refund. They have stolen my money and provided me with a product that is no good.

  • Joan D

    Date: 03/05/2025

    Never received per tracking this has been sitting in same spot for 6 daysPlaced order 02/23Paid additional fee to receive fast shipment Been sitting in ******* ** since 02/28 not movingNo response to email

  • Heather M

    Date: 03/03/2025

    *** purchased about 4 pairs of glasses from Lensmart. The past two pairs I paid extra (almost 100) for the thinner lenses. Both times Ive noticed that the lenses were the exact width of the cheaper lenses so I paid the extra money for nothing. Ive requested a refund multiple times because I feel like they are committing fraud with not only myself but other people as well. Tho they offered to make things right I want a refund and they keep giving me the run around.

Lensmart is NOT a BBB Accredited Business.

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