Business ProfileforThe UPS Store #4859

We pay for a service that is never provided by this location: receipt and distribution of our mail/packages in a timely manner. Over the course of the past three months, we have had packages lost by this store’s employees, been forced to wait for upwards of 10 minutes for them to try to locate our packages, had mail lost by their employees, and been treated with disrespectful customer service. For the past 2-3 weeks, we have been getting text message notifications regarding packages being delivered at 10 PM - 1 AM…..for packages that were delivered that morning! We don’t get package notifications in our mailbox until three days after we’ve already picked up said packages, thus causing confusion with both us and the staff there. My wife overheard an employee asking another employee earlier this week “Why are the outgoing packages mixed up with incoming packages?” The place is a total disaster! I’ve tried contacting UPS Store HQ three different times now to no avail. They don’t care either!! The employees are extremely rude, often times barely even talking to customers, if they aren’t too busy saying snide remarks to those who are waiting in line. One associate lied to me via email stating that all packages are scanned in. Really? Then how did I have a package in my mailbox that was never scanned?? That same employee suggested that I contact USPS because since they never scanned it, there’s no way they had received it. I’ve dealt with UPS Stores as a box holder for twelve years now and this location is by far the WORST that I’ve had to deal with!