Complaints

This profile includes complaints for Aspire General Insurance Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aspire General Insurance Services, LLC

  PO Box 2426 Rancho Cucamonga, CA 91729-2426

• 

  Aspire General Insurance Services, LLC

  8885 Haven Ave Ste 250 Rch Cucamonga, CA 91730-5198

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a six month vehicle coverage policy, through a broker, then with Aspire General Insurance. Received a renewal notice where my annual mileage was increased from a few hundred miles to ****** miles per year with a significant increase in fees. Contacted customer service to correct the mileage and was told I would need to provide a SMOG certificate with mileage or go to a service center for an oil change or other service to validate mileage. Explained that this is an off-road only vehicle and does not get SMOG certified, not can it be driven on road to a service center. Agent I spoke to had very broken English and I thought temporarily set it to ***** miles to lower premium. Received another renewal offer stating it was still ****** miles. I cancelled the fully paid policy, before the policy ended and did not renew.Received a collection letter for $23.83 with no itemized reason for billing. Called into **************** to determine why I was being charged, and placed into collections. **************** stated that there is a cancellation charge that I am required to pay. There was no previous agreement to a cancellation charge, no notice of a cancellation fee and the entire policy was pre-paid. Called to ask for them to cancel the fee as there was no itemized bill, no agreement to pay a cancellation fee and no agreement in the terms of the policy to pay a cancellation fee. Was told they do not waive cancellation fee and that I would continue to receive these letters until I paid the cancellation fee. The amount itself is very trivial, the fee for cancelling a pre-paid policy is absurd.

  Business Response

  Date: 07/23/2025

  Thank you for bringing your concerns to our attention. The cancellation fee you referenced is disclosed in multiple documents provided to you, including the application you signed at the time of purchase, the policy jacket, and all declarations pages.This fee applies in accordance with the terms of your policy. Our records indicate that the outstanding balance of $23.83 was paid on July 22, 2025. As of that date, your policy reflects no remaining balance. Should you have any additional questions related to your policy, please contact us at ************.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspire General Insurance, is not claiming responsibility for clients negligence's they refuse to cover damages to mulita. car damages, reach out several time and refuse to communicate. my insurance policy is also having difficulties obtaining information. local authorities have now gotten involved and a investigation is under way.

  Business Response

  Date: 07/24/2025

  The Complainant has not provided sufficient information to locate or address the concerns raised in their claim. If additional details are submitted, we will review and process the claim accordingly.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my car fixed with my insurance company.I have full coverage and payments arent late.This has been a problem since the beginning.Moving forward Ive been waiting to just hear a response from them calling and leaving *********** claim was started in May of the 26 and have yet to have any progress.Ive spoken with a manager and that wasnt a pleasant interaction either.He told me I need to have some ***** for his workers since my claim was given to another agent although it was over a month with no response.And now here we are in July and Im still without any info as to whats going on.Ive let them know I have my deductible in hand ready to pay Im literally waiting and at there mercy with my vehicle that I actually just got in April.

  Business Response

  Date: 07/24/2025

  We are in receipt of your email dated July 18, 2025,concerning a matter brought forth by ******* *******. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, we have completed our evaluation of Druzell's vehicle damage which was deemed repairable. On July *******, we notified Druzell of the payment issued regarding the repairs to their vehicle. We apologize for any frustration Druzell may have experienced during the handling of the claim.
  
  Should Druzell have any questions surrounding their claim, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Aspire insured driver hit the car I was driving on May 31, 2025. My claim number is 000293477CAGPSV25. I have reached out to Aspire via email, text message and telephone/voicemail regarding the status of my reimbursement for the rental car and have not received a response from Aspire.

  Business Response

  Date: 07/18/2025

  The Complainant has also requested assistance from the Department of Insurance regarding this matter.  All further correspondence will be directed to them.

  Customer Answer

  Date: 07/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the service I have received from Aspire General Insurance following a car accident that occurred on, May 17, 2025, which was a hit and run caused by your insured driver. Since filing the claim, I have experienced a complete lack of support, communication, and urgency from your team, despite my repeated efforts to seek updates and assistance.This accident has left me without a vehicle for an extended period of time, directly impacting my ability to commute and work. Despite providing all necessary documentation and being cooperative throughout the process, I have not received any meaningful progress or clear answers regarding the status of my claim. Each time I call, I am either placed on long holds, transferred multiple times, or told someone will get back to me. Which rarely happens.The delay and lack of transparency have not only caused unnecessary stress but have also forced me to consider alternative options just to move forward. As a paying customer, I expected timely, fair, and professional service. Especially in a time of need. Unfortunately, Aspire has fallen short of even the most basic standards of customer care.I respectfully request immediate attention to my claim and a written explanation as to why there has been such a delay and lack of communication. If this matter is not addressed promptly, I will be forced to escalate this complaint to the California Department of Insurance and consider seeking legal counsel.

  Business Response

  Date: 07/11/2025

  We are in receipt of your email dated July 10, 2025,concerning a matter brought forth by ********* ********. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that coverage is provided and we are able to assist with *********** vehicle damage. We have communicated this information to ********* on this date and will continue work with them surrounding the evaluation of the vehicle damage.We apologize for any frustration ********* may have experienced during the handling of the claim.
  
  Should ********* have any questions, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2025 around 2:15 pm in *****, Ca I was involved in a car accident where a man reversed into the back end of my car causing significant damage to my left back bumper. We exchanged information where I reported this accident to his insurance company and since then his insurance has barely been in contact with me. Ive tried calling, leaving voicemails, and emails but I havent heard anything from the adjuster. I spoke to the manager with aspire I think named ****** and she gave me no information on my case or why the adjuster has been ignoring me. She said the adjuster, ***** *******, would call me a while ago and she never did. Its been a month and aspire insurance has done nothing for my car accident nor given me any helpful information since the adjuster will not get in contact with me even after numerous attempts. I need to fix my car because theres dents, scratches, a big plastic piece of my bumper is popping out of my car and it wont go back in its broken. The only thing I was told by ****** I think her name is was that they have a settlement check for me but cant give it since the guy who hit my car hasnt responded to the insurance calls.

  Business Response

  Date: 07/16/2025

  We are in receipt of your email dated July 9, 2025,concerning a matter brought forth by ******* *******. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, we are still investigating coverage and are pending information from our policyholder. Most recently we spoke to ******* on July 14, 2025, providing them of this information and will continue to work with Aryanna surrounding the claim. We apologize for any frustration Aryanna may have experienced during the handling of the claim.
  
  Should Aryanna have any questions, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had was involved in an accident, reported it, the adjuster said they were not going to cover me because i only had my insurance one month. I questioned that, and she said said shed ask her supervisor. She called the next day and said they can move forward. I take the car to a collision shop. Then I receive an email saying they need better pictures of my car to approve my policy or they are canceling my insurance. I asked why wasnt i told a month ago when you took my down payment? You know the car is in the shop taken apart. response was: Well go there and take the pictures or youll be cancelled . Next day, she says their totaling my car out because of engine damage and the cost exceeds the cash value which is *****. I call the shop , and they there is no engine damage, the cost is ******, and she sends an e-mail stating this to the Adjuster. I call the Adjuster and she says Ill ask my supervisor if we can move forward, She doesnt call me, But i wake up to her response to the repair shop saying they are not paying. Now they are screening my calls. This has been a stressful experience for me. ***************** and claims department are not helpful and rude. I feel like they just want to take my car and auction it, I will be seeing if i can escalate this.

  Business Response

  Date: 07/11/2025

  We are in receipt of your email dated July 9, 2025,concerning a matter brought forth by ******** *********. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that coverage is provided and we are able to assist with Predetta's vehicle damage. Most recently we spoke to Predetta on July 10, 2025, to discuss the total loss evaluation and will continue to work with Predetta surrounding their vehicle. We apologize for any frustration Predetta may have experienced during the handling of the claim.
  
  Should Predetta have any questions, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed claim (******CA) regarding a traffic accident where their insured driver is at fault, based on police report and their insured driver receiving a traffic ticket for his illegal maneuver. Aspire has not called me back, not updated the file, or made any attempts to fix my vehicle through their insurance coverages.

  Business Response

  Date: 06/23/2025

  We are in receipt of your email dated June 17, 2025,concerning a matter brought forth by ******* **********. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that coverage is provided and we are able to assist with ********* vehicle damage. Most recently on June 23, 2025, we notified ******* of this information and we will continue to work with ******* to resolve their vehicle damage. We apologize for any frustration ******* may have experienced during the handling of the claim.
  
  Should ******* have any questions in the interim, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our car stolen in September of 2024 and the police found it in October of 2024. Upon finding our vehicle we followed the procedure by the police that included phone records and other investigations that stated we had no part. The police worked with our insurance and the insurance was expected to write a check so we can fix our car while also having the the car seen by a professional who could assess the damage. They refused to do that immediately and stated they needed to investigate on their own. First they asked for the report from the police, then it was video footage of the accident, then phone records literally everything the police already did. Every time we contacted them if they had everything it was either that they had to start over or something new. We are 9 months later and still no one has seen our car!!!! I have a baby and I need my car fixed this is absurd. Its not their job to investigate the police handled that already they need to pay up. I even paid 4 months of $390 of insurance for an undrivable car which I want back! They have completely wasted my time and I can't reach no one

  Business Response

  Date: 06/19/2025

  We are in receipt of your email dated June 13, 2025,concerning a matter brought forth by ********* ****. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that coverage is provided and we have completed our evaluation of the vehicle damage. Most recently on June 18, 2025, we notified ********* of the settlement issued for the vehicle damage. We apologize for any frustration ********* may have experienced during the handling of the claim.
  
  Should ********* have any questions in the interim, we encourage them to contact their adjuster at *******************.

  Customer Answer

  Date: 06/19/2025

  aspire insurance has forward me and estimated cost for the damages of the car but it is missing damages on that estimate. They are refusing to get it professionally looked at to really see what is wrong with the car. All they did was took pictures and looked what was wrong with the car on the outside.  Like I said I want my money back!

  Business Response

  Date: 06/25/2025

  We are in receipt of your follow up email dated June 19, 2025, concerning a matter brought forth by ********* ****. We appreciate the opportunity to review this matter and respond.
  
  After reviewing the file, our investigation revealed that coverage is provided and we are able to assist with *********** vehicle damage. We issued payment for the vehicle damage on June 18, 2025. Most recently on June 24, 2025, we notified ********* of this information. We apologize for any frustration ********* may have experienced during the handling of the claim.
  
  Should ********* have any questions, we encourage them to contact their adjuster at *******************.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been involved in a traffic accident since 03/09/2025. I was not at fault , claim was filed with aspire general , They say they have been investigating but its been 12 , going to 13 weeks now and nothing now , its been way too long Ive been stuck here with no word , aspire is clearly liable , they just keep stretching this investigation I dont know how long they can keep this going , my car is a simple fix , all I wasnt is my car fixed Ive lost money time and mental stress now . Repair quote so far is 6-7 thousand dollars ******ca CASE NUMVER ********** PHONE NUMBER 4343 IS partys extension number

  Business Response

  Date: 06/12/2025

  The Complainant has also requested assistance from the Department of Insurance regarding this matter.  All further correspondence will be directed to them.