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Business Profile

Information Technology Services

JAWA Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of Complaint: Product/Service Issue Seller Platform Retaining Item Without Payment or Return ?Complaint Details:I used the Jawa platform to sell a custom-built ** worth $2,500. After the transaction was completed, **** forced a return without my consent. I complied with their directive and shipped the ** back as instructed. Since then, I have received no payment and no return of my property.The platform has now had possession of my ** for an extended period with no communication, no resolution, and no transparency. I have repeatedly reached out to customer support with no adequate *********** of today, Jawa has:My $2,500 ** in their possession,Refused to issue payment to me as the seller,Refused to return my physical property,Provided no formal resolution or timeline for remediation.This constitutes unlawful retention of personal property and violates seller protections Jawa claims to uphold. I am demanding either:1.The full return of the ** in the condition it was sent, or 2.Reimbursement in the amount of $2,500 via the original payment method.If no resolution is reached, I intend to escalate to the **** the Arizona and Texas Attorneys General, and consider filing a small claims suit. I am also preparing to share my experience publicly to warn other sellers.?Resolution Sought:Return of the ** in its original condition OR Full reimbursement of $2,500

JAWA Technologies is NOT a BBB Accredited Business.

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