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Business Profile

Fidelity Bonds

Surety 1, An Assured Parter Agency
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bond was approved on 06Apr23 by Surety1 at the rate of $365 for a year . I paid on 07Apr23 the full amount and was waiting for the original bond paperwork to submit to the court. The underwriting team took longer to actually approved the bond although my lawyer had kept reminding them my court deadline. I finally received the bond paperwork after the deadline therefore I sent the original back to them. And they did receive it. ************************* said on email 13Apr23 that they can refund $365 if the bond was placed else whereOn 08Jun23, I emailed her the court s receipt indicating my bond from other parties.On 09Jun23 ***** emailed me Thank you. And then she has stopped communicating with me although I sent a few emails asking my refund.I did try to call the company but no one picked up the phone. I just need my money back.

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