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Business Profile

Tree Services

A1 Tree

This business has applied for BBB accreditation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 Tree ****************************** Phone # ************ license #******* ******* ******* contracted date : 11-07-2024 The replacement and installation of artificial grass backyard I and the owner of A1 Tree - ******* ******* contracted to do the replacement and installation of artificial grass backyard on November *******.I paid him $2500.00 same date and expected him to do a work.He was avoiding my text messages and phone calls and continued to delaying.I checked his license number on the receipt that a different license ********* has been no work done and I left him a message a time to time.

  • Initial Complaint

    Date:06/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB,We engaged A1 Tree and Landscaping on February 7th to begin landscape work to our front & back yard. We paid A1 Tree and Landscaping the total sum of $42,000.00 to date for their commitment to begin and finish (complete) our front and back yard remodel/landscape work which they agreed to have completed by summer 2023.The issue is that A1 Tree and Landscaping is not working on our project at times for days, at times for weeks. According to ****, the owner, he has lacked staffing here and there, was ill at one point, has had newborn problems that he had to tend to. Unsure if he possibly has taken on one to many jobs but he is not performing what he was contracted to do. A1 owner (****) has not tried to remedy the situation or tried to complete the work so we are asking for an invoice for work completed from him, with the estimated refund amount due us disclosed on same. **** is now ignoring all calls, sending them straight to voicemail; not responding to text messages and is not responding to emails either. He is ghosting us and we need your help retaining our refund amount due back asap so we may proceed with a legitimate landscaper that can handle the tasks

This business has applied for BBB accreditation.

pending BBB accredited business seal

A1 Tree has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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