ComplaintsforHalf Price Drapes

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Below is copy of email I wrote to ************* after leaving messages for ************* who still has a active voicemail and over 50 different people and departments and not receiving any return calls in two months.Everything I say ************* switches, I had them dry cleaned (he said I washed them) I bought overstock ,unopened customer return (he said I bought used open clearance items) I said I didnt do tracking but put my information in each box(he asks me for tracking information)He doesnt listen or care..Told me the boxes are in the warehouse but because I didnt do tracking,he wont look for them Good morning, I am writing you because I have reached out to your company several times, I even attempted coming to the office in *******. I am very dissatisfied in the quality of the product. I purchased several of your brand curtains through Macys.I drove all around *******,went to ************** to pick up the color I was searching for. I saved up money to purchase these drapes to start a event business. I have to tell you, I have each of these colors once and had them cleaned (dry cleaned)and they look positively horrible, I tried exchanging through the department stores and they don't have the sizes or colors in stock. My uncle is a reporter with One of the media stations here in ******* and gave me the information to contact you. I have mailed off the drapery ***** ************************.*******,30336There were 4 graphite ruched vintage black, 6 Biscotti textured dupioni silk curtains (light gold) and 4 Navy blue blackout faux silk taffeta curtains..All were 50x108.| have been terribly upset and stressed about this mentally and physically.As I was trying to start a business and after two events, I didn't have the curtains for the back wall.. I have also been trying to find them in silk baby pink for baby showers and weddings but have had a terrible time. I am in the hospital now because of my lungs ,stress and anxiety.. Thank you ************

  

  Business response

  09/06/2022

  Dear Sir/Madam:

  Please note the complaint of the customer is absolutely unjustified and the way it has been approached is more like extortion tactics.

   

  Facts:

  1-The customer has never bought any ********************** from us. All our drapes comes with 30 Days money back as she mention these drapes we have no way to verify even if they are ours as she has never bought from us directly.

  2-As per customer she bought them from a used and return rack from Macys. We do not supply any curtains to Macys. We provide dropship service to Macys and Macys handle its own returns. When ever a customer returns to Macys, they take credit from our account and hence we maintain B2B relationship to Macys. 

  ".I purchased the drapery through Macys but not online..Macys has a department called Backstage and they sale overstocked, clearance and returned items. They had 3 shelves of these, which is why I was able to purchase so many back at the end of June/beginning of july I was terribly disappointed because on the venues I did do before getting them cleaned, I received nothing but compliments for the extraordinary look they gave..They certainly made everything more beautiful. I had drapery in black ,navy blue and light gold in 50x108.Thank you "

   

  3-She continues to inform that ***** refused the returns as they were final clearance or what ever story she is making.

   

  4-She than claims she shipped to curtains to our ******* ************* and she has no proof for that. We receive and ship 100's of packages every day and we have no track that we ever received the curtains. We have asked her to provide any tracking number and she does not have that.

   

  5-She states that they got bad after she washed them. Again her claim.

  Our point of view is clear that she never bought the said curtains from us. She has no documentary proof to even show these are our curtains, further she has no proof she ever shipped them to us.  Hence we find our claim to be frivolous. She has used references of people try to influence that she will make bad publicity which in our opinion mounts to some sort of blackmail tactics.  Hence based on facts our claim should be disregarded and case should be closed.

   

  We have in the business for past 16 years and our every effort is to provide great customer experience and stand behind our products.

   

  Thank you again.

  Sincerely

  *********************

  Managing Partner

  ************

   

   

   

   

  Customer response

  09/07/2022

   
  Complaint: 17759682
  
  I am rejecting this response because:
  
  Sincerely,
  
  T BryerMr.londi,likes to twist words and lie..1.They arent clearance or used,they were returned and unopened..2. The c curtains are sold by ***** and are featured on Macys website 3.I never ever said I washed them, I said I had them dry cleaned 4.he is very hostile and like to lie and twist everything 5. I said I didnt do tracking but I took a picture of the boxes before mailing them off 6. I had a person from the media helping me and said I could have the media contact him and h refused 7.I left over 50 messages in the beginning before and after I sent these items off (rather it was incorrect or correct department)no one ever contacted me back.8. I sent him two prior messages to the same exact email prior to this one and he never responded 9. He doesnt read or listen correctly and just wants to call me a liar and be hostile.10.. I have read similar issues consumers have had in dealing with him and his company and the lack of concern and or contacting the consumers who have issues in a timely matter or stall.

  

  Business response

  09/07/2022

  Again there is no twist. The said drapes have not been purchased from us directly, nor we have received them in our warehouse. We are surprised that customer will go to the extent of taking pictures of the boxes and will not note down the tracking information.

   

  Again we have no record of receiving the said curtains. Our Curtains sold on Macys Website comes with Return warranty. Macys as a business order send all items back to us, we are not aware of any "Backstage" place where Macys sells our stuff. 

   

  Hence Once again we have tried to help the customer but she fails to understand the simple facts. She did not purchase the said drapes from us. As there is no proof of purchase from us, these curtains should have been returned to Macys for Full Refund.

   

  We cannot take any further action on this claim. Once again no proof of purchase, not proof of tracking.

   

  Sincelerly

  *********************

  Customer response

  09/07/2022

   
  Complaint: 17759682
  
  I am rejecting this response because:
  
  Sincerely,
  
  T *****..once again,not listening, I didnt do tracking and you never looked in your warehouse because I offered to send you pictures of the boxes and you refused because you said boxes are to hard to find without tracking,because they warehouse is to big to look through all boxes. I have the email in which you refused to look for the boxes. I am going to this extent because yours website says they can be dry cleaned and they cant. I tried contacting your company over ***************************************************************************** wrong department.Even if it was a wrong department,the information should be passed to right department.Not one person ever contacted me back ,right or wrong department,you never answered my emails until I spoke to you on the phone and emails were sent to same address.Had even one person pretended to care,this wouldnt have happened. I wouldnt have sent them to you.Now I have had you call me a liar several times over,never acknowledged your companys mistakes and lack of communication with me calling and sending emails. I am not a representative of Macys , I represent myself and I thought yours was a company that had high value for consumers and thee concerns but obviously not.As I have stated not returning any calls out of 50 and emails,shows the true characteristics of this company,not to mention the owner himself calling a consumer a liar..I am very glad this will be posted on the bbb website,so that all future consumers and or investors will see how you truly value consumers. In all this I am astonished by the lack of concern,communication and the owner calling the consumers a liar several times over.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The complaint is that they want to charge 10% shipping to return the product when they should send it back for free. To exchange for a better product the quality of the material was not what was expected even with a swatch. They want you to take it to a ***** drop-off center with no guarantee the product would arrive safely and charge you 10% for a mediocre product. It took four hours to even contact the company and to get service and still they wanted to charge me the 10% just to have it shipped. Ice Blackout Extra Wide Vintage Textured Faux Dupioni Curtain SKU: PDCH-KBS1BO-84-DW Color: Ice Header: Pole Pocket with **************** Belt Size: 100W x 84L Pole Pocket with **************** Belt(Limited Time Offer)Price : $ ***** Discounted Price :$ ***** Qty :8 Subtotal :$ ****** SubTotal $ ****** ******************* $ **** Tax $ **** Discount $ ****** Total $ ****** Order Number:1800649Tracking ************** ************ Ship To: ******************* ***************************************************************************************************** ********** If you paid for your order with a credit card, it has now been charged for the item or items that shipped. If you paid with a debit card or a check card,your statement may already show the full charge for this order. Please retain a copy of this e-mail for your records. Thank you,halfpricedrapes halfpricedrapes.com If you wish to contact us, please do not reply to this message but instead email us at **************************************** or call ** at ************** TOLL FREE. FacebookTwitterpinterest ************** HELP PRIVACY POLICY 2022 halfpricedrapes | **** *************************************************************************** to ensure delivery to your inbox, please add ****************************** to your address book and safe sender list If you wish to contact us, please do not reply to this message but instead email us at **************************************** or call us at ************** TOLL FREE.

  

  Business response

  08/09/2022

  Dear *****************:
  
  The customer is questioning the 10% Charge for shipping. There is no surcharge for returns that we charge. 10% is actually a discounted rate we offer our customers for getting a Shipping label via our own account. The fact is  if customer choose to pay on their own in almost all cases, they will incur more monies.
  
  We offer Free Outbound shipping to all our customers and as you are **** the cost of business is hampering all margins in current economic conditions. 10% cost of discounted shipping is far less than what cost we incur. Again this is a return shipping label fees. 
  
  Many well-established retailers offer the exact same service. Curtains can be a substantial item and it not economical to offer free shipping along with free returns. 
  
  Our shipping and return policy is absolutely clear in this regard.
  
  We issue ***** shipping label so we can track the returns. In case returns are lost on our issued label we will be responsible for that as long as the item has been picked up *****. So her assumption is wrong in this regards.
  
  We will be happy to ship her a replacement for Free Again, is she would like to exchange the curtains.
  
  So we do not understand her complaint as we are adhering to our published policies. 
  
  "Outbound Shipping:
  FREE SHIPPING
  While the majority of our competitors charge for shipping, it's free at Half Price Drapes! That's right, we provide free shipping on all orders going to any destination within the contiguous *************, except to P.O. boxes.
  
  
  https://www.halfpricedrapes.com/returnpolicy.html
  
  Half Price Drapes wants you to be 100% satisfied with your purchase. We hope you will order something you will love for years to come. With this in mind, if you should receive an item you do not wish to keep we are here to assist you.
  Half Price Drapes warranties our products against all defects including manufacturing and workmanship. If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.
  
  Items featured on our website as Ready Made are items kept in stock. These items can be returned for a refund within 30 days of receipt of the order. Once an RMA is issued you have 30 days to return the item back to us.  Items must be returned in their original packaging, and in their original condition, or may be subjected to a 15% restocking fee.
  PLEASE NOTE Half Price Drapes does not pay for return shipping "
  
  Kindly let us know how we can address this complaint further. 
  
  Thank you.
  
  
  *********************
  Founder & Managing Partner
  Cell: ************
  Tel: ************
  

  
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order #******* placed on November 1st, 2021 - Total $728.92 I ordered 4 panels of drapes and 4 panels of sheers to go behind the drapes. They were to all be the same length (134"). I ordered drapes and sheers to go behind the drapes for 2 very tall windows. The order arrived and I was happy with the quality of them. However, once we hung them up, it was very apparent that the sheers were more than an inch longer than the drapes, and it looked funny. The drapes and sheers were to be the same length. I sent multiple pictures and pictures with a tape measure showing the discrepancy to customer service. In one email, they actually approved me for a return for a full refund, but then sent another email taking that back and asking for additional pictures, which I sent. The drapes aren't slightly off, they are visibly different lengths, otherwise I would have kept them.They continue to ask me for measurements and pictures, after I already sent them several, which is enough proof. They clearly do not stand behind their mistakes and make it impossible to return items that are not correct. If they won't refund me, I will have to file a claim with AMEX.

  

  Business response

  02/07/2022

  Hi ******,

   

   

  ***************************

  Custom Order: 1706702

  PO: ***** / 35903

  Order date: 11/1/2021

   

   

  Customer reached out to us November ******* in regards to receiving her custom order and the Iris Faux Linen Room Darkening Curtain being 1" shorter than her Gardenia Faux Linen Sheer Curtain.

   

  We sent her the canned response that ALL customers receive and request for photos next to a measuring tape. She continued to send photos of the bottom of the panels showing a difference, however you could not tell if this was a manufacturer issue or the customer holding the panels up.

   

  After much debate over this with the customer, we issued a return for full refund. That is when we noticed she had them on a double rod set, we asked her for more photos to show it is not the rod set causing the sheers to be raised up an inch. She did not want to provide anymore photos and stated she hired professionals to hang them.

   

  On December 10th 2021, we issued the return for her order and told her it would be a full refund. She stated she did not have the original plastic packaging but she will ship them back.

  Our label was used and delivered 1/7/2022 via ***** tracking: 569020017548225

   

  Attached are the pictures that she provided, she did not provide the image with a measuring tape.  The full refund was issued to her already.

   

   

  Please let me know if you have any questions.

   

   

  Thanks,

  *******************

  Controller

  Exclusive Fabrics & Furnishings, LLC

  

  440 ********** #***

  **********, ** 94566

  Direct: ************

  www.halfpricedrapes.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩