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Business Profile

Computer Software Developers

Aldelo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am from REMOVED. In 2013, I purchased a license for the REMOVEDsystem for $400. At the time, we acquired a perpetual license, granting us permanent usage rights; however, last month (in May), the REMOVEDsystem suddenly ceased functioning, and an error message appeared on the computer screen indicating a licensing issue. I immediately contacted the company. Initially, their response was very prompt, and they actively attempted to resolve the problem by remotely accessing my computer. However, after a seemingly lengthy yet entirely fruitless troubleshooting process, they completely ceased assisting me and simply shelved the case. Despite having paid for a perpetual license, they abruptly revoked my access to the software without offering any explanation or providing any corresponding refund. Consequently, I was forced to spend $700 to purchase a replacement REMOVEDsystem from a third-party vendor. This issue lies entirely with Aldeloit is a problem of their own makingand I should not be held financially responsible for it.

    Business Response

    Date: 06/03/2026

    We have reviewed your account and see that you contacted Aldelo on 5/18/2026 as you wished to move your database from one computer to another.  Our team started your 30 days of complimentary support that is provided with the purchase of your license from 2013. 
    Our team helped you move your database to the new computer. 

    On 5/19/2026 the Database file was found to be corrupted,and you wanted a new menu created.  Our team quoted you a price for this service and asked questions regarding your menu build. But you did not decide to have Aldelo build your menu.

    Since then you have not had any contact with Aldelo or our team.  Nor has Aldelo charged you for any services since 2013 when you purchased your software.

    To activate your software is FREE and can be done by calling our support team at REMOVED

    As for the $700.00 you spent, you will want to contact the party you purchased from and directly work with them to either get the services you purchased or a refund for the service but unfortunately these services are not from Aldelo. 

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a merchant who uses this company to process sales. I was told the online processing through Masa was a free feature of my merchant account. I after researching discovered this was not true. I spoke with four separate employees receiving separate information on how to close my account. Was assured it was closed and would not be charged the monthly fee. However when making a call insisting on speaking to someone in management I was told there were no managers to speak to. After much persistence, a manager did come on who then explained I will be charged REMOVEDfor the cancellation.

    Business Response

    Date: 09/06/2024

    As noted by our staff in the calls you had on 9/5/2024

    MASA Online ordering is free to merchants using Aldelo Express Point of Sale.  The fees REMOVEDis seeing are from there Tsys merchant processing account used to process credit card payments. 

    REMOVEDdid want to cancel this account and did so on 9/5/2024 and was pointed to our cancellation page on our website that does remind merchants that there is a Early Termination fee that maybe as high as $595.00. 

    A copy of the merchant processing contract from Tsys has been sent to the merchant for review. 

    There is no contract for MASA online as this is FREE service and the merchant can simply turn this feature off if they are not using it. 

Aldelo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.