We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Topline Nails and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday May 18 At Approximately 6PM I Went To Top Line Nails In ***************** Located On ************************, For A Set Of Nails. I Used A Picture To Illustrate The Design I Wanted. The Person Doing My Nails Was One Trained In Art. When All Was Completed It Was An Hour After Closing And My Nails Did Not Look Anything Like The Illustration. I Expressed My Displeasure And The Person Responded With Offering Me A Voucher For My Next Visit. Afterwards A Representative From Top Line Nails Contacted Me Via Phone And Asked What Had Happened. I Explained Of My Displeasure Because My Nails Did Not Look Anything Like Photo I Had Presented. The Representative Asked What I'd Like Done To Make This Right. I Asked For A Refund. She Instead Offered A $60.00 Voucher.

  • Initial Complaint

    Date:06/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction, June 1, 2024 This business lies about their fees to customers. They will have employees write an amount on a receipt paper, which does not match the receipt given after payment. Example: Pedicure fee $60 on handwritten receipt and acrylic nail $80 handwritten receipt. On the printed receipt acrylic nail $74 And manicure $52. Charging the customer a $10 gift card without the customer requesting. And additional add-on four dollars without a reason. When asked I was told it was from a previous customer and only removed $1 out of $5. They are stealing from customers without our consent.

    Business Response

    Date: 07/16/2024

    Dear Better Business Bureau,
    I am writing in response to the false claims alleging that Topline Nails is stealing from our clients. First and foremost, I want to emphasize that Topline does not and will never steal hard-earned money from our clients. The complaint in question includes a receipt totaling $141. Allow me to clarify our billing process to provide context for this receipt.
    ****** provided a powder set service priced at $80, and *** performed a gel polish Topline pedicure priced at $60, with an additional $1 service fee, resulting in a total charge of $141exactly what the customer paid, neither more nor less. At **********************, we have a gift card program where clients receive a $10 gift card when they spend $100 or more. To activate this card, we adjust both services accordingly. In this case, the client's receipt reflects a charge of $74 for ******'s service and $52 for ***'s service, totaling $126, with the $10 gift card bringing the total to $136. The remaining $4 charge adjustment ensures the client's total matches their original charge of $141.
    Our ticket entry system may appear confusing, but it can be influenced by factors such as owed money to the owner by the technician, hence the $4 adjustment shown on the receipt. We apologize for any confusion caused by our ticket entry process, but I assure you that the customer was not overcharged, and no money was unlawfully taken from her or anyone else.
    Thank you for your attention to this matter. Have a pleasant day.
    Sincerely,
    Topline Nails 

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/13/2023 I went for a full set of nails and the owner ******** convince me to try the ******* face treatment. I was convinced. I paid for my full set of nails $90.00 & cuticle oil and a made a deposit of $150.00 to set an appointment for the treatment. On 8/23/2024 went in for the 1st session & was convince to get the package which included 5 sessions total. So I agreed and I was also convince to get microblading & was charge $500, so everything was paid upfront. I only had 2 sessions done. My face got very sensitive. I pause for a bit before putting needles again. I reached out to get my 3rd session, never got a reply, time went by and I just reached out to request a refund for the 3 sessions I did not want to continue with. Topline Nails has not attempted to reach out, all they reply was No money refund love. I also had the microblading and the outcome was not nice, they aren't done correctly and I was charged $500 for a job that was unsatisfactory and also, they were advertising the microblading special for $300 and I got charge $500 I gave it the benefit of the doubt that they would do an amazing job. I was wrong. I can provide pictures as well. Please advise if so needed.

Topline Nails and Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.