Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/21/2025

  Our customer service department has communicated with the consumer and agreed to send a replacement light bulb to them.  Please expect to receive the replacement within 14 days.
  
  
  Feit Electric 
  *********************

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******nd get back to me within a couple hours or at worst the next day. I did not hear back so on April 9th, I sent another email where they told me to use the app and file a feedback with all the info again. April 10th I answered them again and got a system response that a ticket has been opened on the 14th. On the 18th I sent another email asking if they were going to answer me and if anyone was reading the mail. April 30th I emailed again since I still got no response and I told them I was going to the BBB or they could just refund the $225 I spent on these lights and I would gladly throw them in a box and return them, and still have not heard back.Any help you can provide to get these camera lights to work, but at this point I would prefer to get my money back and be done with them.Thank you,*****

  Business Response

  Date: 05/06/2025

  The customer was contacted, and after troubleshooting, all three products were connected, and the connectivity problem was resolved. At this stage, we have resolved the issue and satisfied the customer's concern. We are always available if they require further assistance.
  
  
  Feit Electric
  ***********, **

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** understand the bulb is years old for them but it's new to me. I bought it week ago. Appreciate the effort I wish they would of done this when I contacted them originally. But thanks bbb for your help 

  Sincerely,
  
  ******* ********

  for a while but not straight out the box

  Business Response

  Date: 04/15/2025

  The bulb the consumer purchased was last produced several years ago, and we no longer make it. Since then, we have introduced a new product with more features. While the product is no longer covered by our warranty, we can offer to send a complimentary replacement bulb. Our customer service department will contact the consumer to verify their shipping address shortly.
  
  
  Feit Electric
  *****************, *******;

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23127910
  
  I am rejecting this response because: I returned Sico Diez, supervisor call. First he down played the representative telling me on January 10, 2025 the cameras were discontinued due to manufacturing defects. **** said the only improvement in the replacement is a better camera. I told **** I did not want a refund. I wanted all the cameras replaced. Because of the $2,000 installation cost for two electricians to install. **** claimed they only manufacture the cameras when they get an order from retailer. **** told me on Monday, March 31, 2025 he would call me back in 24 hours with the status of Feit Electric new camera inventory. Today is April 4, 2025 and I have not been contacted by ****. 
  
  Sincerely,
  
  ***** Gold*** **** (Feit Electric)Nov 24, 2023, 9:26AM PST ******************************************* 25, 2023, 10:03AM PST ******************************************* 29, 2023, 11:10AM PST K. ***** **** (Feit Electric)Jan 4, 2024, 11:45AM PST ****** (Feit Electric)Jan 8, 2024, 10:45AM PST ******** ******* (Feit Electric)Jan 26, 2024, 9:35AM PST Hello,Remove the device from the **** app.Uninstall the **** app from your phone, Turn off your phone for 5 min.Disconnect the device from power for 15 min, There are 2 decorative nut to remove without having to touch any wires.After the 5 min, turn on your phone and reinstall the **** ****** the cameras settings clear the cache & reformat the Sd card.******** ******* (Feit Electric)Feb 20, 2024, 3:34PM PST *****,I will be sending out SD card, can you please confirm you shipping address? ******* ****** (Feit Electric)Feb 5, 2025, 5:09PM PST Hello *****,I will process your ***lacement request immediately. (One light ***laced)

  Business Response

  Date: 04/01/2025

  We have received consumer complaint # ******** (R-001). Our head of technical support reviewed the complaint and left a message for a return call on April 1, 2025, at 8:11 a.m. Pacific Time. We will look forward to speaking with them. We also acknowledge the customer's problems with the smart security lights must be frustrating after contacting our customer support several times over the past months. We will make every effort to find a satisfactory resolution.  
  
  
  We have some concerns that are worth noting. We offer the following information that may provide information on the root cause of the problem. Eight cameras and other possible WIFI devices operating on one internet network may be causing a heavy bandwidth draw, resulting in some units not working correctly. This may be why three of the units have been problematic. We checked the online working status of smart security lights currently connected to the consumer's network and can discern that six units are online, and all have SD card features enabled and appear to be working properly. 
  
  
  On February 5, 2025, a customer service team member agreed to send one replacement. That leaves two additional units unconnected to the customer's WIFI network and not actively online. Before determining that replacing two more lights is necessary, we must confirm that there are enough network resources to operate all eight devices simultaneously. Otherwise, the problems will not be resolved and may continue.  
  
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23127910
  
  I am rejecting this response because:
  I provided copies of receipts as requested. I asked ***** **** to contact me to coordinate a mailing address because of my frequent travel. This company from follow up has not been reasonable. Where are they sending a letter for my signature? Why did company not email directly with this information. I will feel confident closing this complaint when I have received the replacement lights. 
  Sincerely,
  
  ***** Gold

  Business Response

  Date: 04/07/2025

  The consumer will receive a letter from our customer service department requiring their signature. Once signed and returned to our offices, we agree to send 7 additional upgraded replacement units within 10 business days of receipt. Upon receipt of the additional lights, the warranty replacement the consumer has requested will have been resolved. We ask the consumer to contact our customer service again if they have any concerns or would like to check the status of their claim. We will be pleased to assist further.
  
  
  Feit Electric
  ***********, **

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 02/25/2025

  We are in receipt of the returned product and will be sending a refund to the consumer the week of February 24-28.  With this completed, we will consider this matter resolved and closed.

  Feit Electric

  Pico ******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased around 40 Feit electric smart dimmer switches in December 2023. These are dimmer switches that connects to **** and can be controlled from the mobile phone or using Amazon ***** or ****** home. All these dimmers worked fine for few months and one by one kept going offline. Now 19 of them have gone offline and are being able to control remotely anymore and 4 of them are totally dead. I contacted Feit electric customer support on Oct ********* and after few follow-ups we had an over the phone troubleshooting session on Oct 31, 2024. But they were unable to resolve the issues. The support agent (************* N, *****************) asked me to provide the purchase receipts and the model number on the back of one of the failed units which I emailed shortly. But they did not get back to me as promised, until I call the support on Jan 21 2025 after sending many reminders through their ticketing system. After giving excuses for few days they asked me to send a video demonstrating the issues, which I did on Jan 23rd 2025. They acknowledged that the units are defective after seeing the video. But they are still reluctant to send me the replacements and delaying it saying that they need to discuss this with their management. There are many lights that I could not operate im my home due to the dead dimmer switches and many other lights cant be controlled remotely which defeats the purpose of installing these expensive smart dimmers. I would really appreciate if you could help in any way to resolve this matter.

  Business Response

  Date: 02/13/2025

  We have been in discussions with the customer. Our customer service department issued a call for the return of three units on February 11, 2025. The small parcel call tag was sent to the consumer's address, and the pick-up date is scheduled to arrive in ******, **, on February 17, 2025, between 1:15 PM and 5:15 PM. Based on the shipping timeline, we expect the return to arrive the week of February 24, 2025. Our QC and engineering department will evaluate the returned product at once to understand any possible malfunction. We will quickly assess possible defects and report back to the consumer. We can then determine the appropriate next steps, which may include replacements.  We ask the consumer to notify our customer service department when the shipment has been picked up so that we can track it.

  Feit Electric

  ***********, CA

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 solar lights for the exterior of our home. About 60 days after I installed them one stopped working. I submitted a claim to their warranty department and have had at least 10 back and forth emails with them.First this:1. Please swap the non-working solar panel with the working one and check again today to see if the issue persists. If it does, please reply to this email.2. Could you please provide us with the purchase receipt for the unit?3. Kindly share a picture of the back of the unit where the writing is visible.I complied and sent them the required info, photo's and the receipt.I then received this:In order to assist you further, kindly swap the battery in the unit and check if the issue still persists. Please return the unit to the store; however, we are happy to let you know that the retailer from whom you made the purchase has a generous return policy and will be happy to assist you with the best possible resolution. This will ensure that your concerns are addressed promptly and effectively.I had already tried swapping the battery AND sent them the photo's. I had also already attempted to replace at the Ace Hardware store but they only take returns w/in 30 days - not the "generous return policy" with the "best possible resolution". I am no longer in **** (where the solar light is) and now they are asking for more photo's showing where the light was installed. LACK OF SUNSHINE IS NOT THE ISSUE. IT WORKED FOR ALMOST A FULL MONTH... We are not back in **** until mid-January.I am infuriated that they are doing everything they can to put me off. I simply want them to send me a pack-slip so I can return the broken light and send me one that works.I purchased 4 lights from a competitor for $29 on ****** and they work just fine. These 2 Feit Electric lights cost $139 and one is already broken. I originally just wanted a replacement. If they can't replace then a refund is fine. This is insane.

  Business Response

  Date: 12/10/2024

  We apologize for the customer's trouble with one of our solar lights. Our customer service people try to troubleshoot connectivity and operational issues to help determine the root cause of the problem. In most instances, we can resolve issues in this manner. The consumer went to great lengths to work with our team, and we thank them for their patience and effort. Following a telephone call today with the consumer, a customer service representative agreed to accept a replacement light. We will prioritize shipping this replacement within the next ten business days. Once this replacement ships, we will consider this matter resolved and closed.  

  If there are any other difficulties, we ask the consumer to contact us again. We will be pleased to assist them.

  Feit Electric

  Pico ******* CA

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  If the Camera is the new *** 2 version 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/29/2024

  The two Wi-Fi cameras purchased by the consumer from an online retailer work and have no known defects. We have determined that the retailer shipped two different versions of the same product to the consumer on separate orders. The firmware of the two units differs, which is why the consumer is dissatisfied with the product's performance.
  Rather than request a return for replacement, we will send one replacement Wi-Fi camera directly to the consumer at the address below:
  
  ****** *****
  *******************************************************************************
  
  Shipping time will be approximately 14 days from today's date. Once shipped, this matter will be resolved. Our customer service department is available to assist further if needed.
  
  Feit Electric
  ***********, **