Business ProfileforPastreez, LLC

Ordered 2/13/24 for birthday party 3/9/24. Chat questions answered right away when placing order and was assured by business I would receive on time. Went ahead and purchased insurance just to be safe. Total paid was $55. Order #*****. They shipped them **** 3/4/24 tracking # ******************************. They were lost in hot warehouse for days in **********. I have records of chats, texts and emails sent almost daily since 3/9/24 and have not had one response. The macarons arrived on 3/13/2410 days after they shipped and they are perishable. After days of sitting in over 70degree outside weather, which we can review the forecast for proof of this in **********, let alone the temperature a warehouse would be with that kind of heat I certainly was not going to eat them and get sick. The company has to provide the information for a claim and since they will not respond to any of my correspondence I cant even file a claim with the insurance I paid extra for. I sent email, text and chat 3/15/24 informing them I would be filing this complaint if I hadnt heard from them within 24 hours and as expected no response.